Amdocs (DOX), the leading provider of customer experience solutions, today announced that Telefonica, one of the world’s leading service providers, has selected Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo’s quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV). The project spans customer relationship management including self-service, service order management, master enterprise catalog, and revenue management.

More over at Light Reading.