Amdocs (NYSE:DOX) , the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has received a “Very Strong” overall viability rating in two Gartner market reports: “Dataquest Insight: BSS Market Overview and Strategic Scorecard for Vendors, 2007″(1), and “Dataquest Insight: OSS Market Overview and Strategic Scorecard for Vendors, 2006″(2). “Very Strong” is the highest possible rating in the reports.
Gartner evaluated vendors on the scope of their products, market understanding, offering strategy, geographic strategy, sales strategy, market responsiveness and track record and overall viability. Nine vendors were evaluated in the Business Support Systems (BSS) report and 11 vendors were evaluated in the Operations Support Systems (OSS) report.
Amdocs is the only company to offer a combined BSS and OSS solution that delivers complete visibility of the customer, the network and the service. The combination helps facilitate service providers’ transition from legacy to next-generation networks and systems, and helps them rapidly launch new converged services that quickly turn network investment into service revenue.
“We believe Amdocs’ ranking in these reports reinforces the fact that we continue to deliver a market leading portfolio of BSS and OSS solutions designed to support true convergence and reduce the risk of transformation, while ultimately improving the overall customer experience,” said Michael Matthews, chief marketing officer at Amdocs. “In addition, we think the ‘Very Strong’ ranking in the OSS report demonstrates the strength of Cramer, Amdocs OSS Division, and its ability to meet the strategic needs of service providers that are embarking upon OSS transformation initiatives.”
Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world’s leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience TM, which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of $2.48 billion in fiscal 2006, Amdocs has over 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/.
Cramer, Amdocs OSS Division, enables service providers to manage the transformation of their OSS and profit from the convergence of business support systems (BSS) and OSS systems. Service providers benefit from the automation of critical customer-centric processes — such as fulfillment and assurance — from the customer to the network, which allows them to accelerate revenues from new service offerings.
(1) Gartner, “Dataquest Insight: BSS Market Overview and Strategic Scorecard for Vendors, 2007” by Norbert J. Scholz, February 19, 2007.
(2) Gartner, “Dataquest Insight: OSS Market Overview and Strategic Scorecard for Vendors, 2006” by Martina Kurth, March 22, 2007.