Amdocs (NYSE:DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that Call Center Magazine recognized Amdocs 7 as a 2007 Product of the Year. The Call Center Magazine Product of the Year Awards recognizes products that transform how companies run their call centers and manage customer relationships.
Amdocs was recognized for its ability to deliver an integrated platform for managing customer interactions across several functions including CRM, billing and customer analytics, among others. The Amdocs 7 suite was also honored for being customized for vertical industries such as telecommunications, broadband cable and satellite and financial services, where customer experience is quickly becoming a key differentiator. Amdocs 7 plays a critical role in helping service providers in these industries to create a superior customer experience at every touch point while also delivering next-generation products and services.
“Amdocs 7 is everything we hoped to see in a comprehensive CRM suite,” said Keith Dawson, editorial director of Call Center Magazine. “By integrating all lines of business and customer-facing functions, Amdocs 7 gives customer service representatives everything they need to deliver the best customer experience right at their fingertips.”
“Recognizing service providers’ need to deliver a superior customer experience in order to increase profitability and gain market leadership, we created Amdocs 7, the first industry-specific software suite that allows them to successfully offer their customers the benefits of access to any services, over any network, at any time and on any device,” said Michael Matthews, chief marketing officer of Amdocs. “We are thrilled that Call Center Magazine has honored Amdocs 7 for helping service providers in industries that represent the highest volume, most customer-sensitive sectors in call centers today and are especially sensitive to issues like customer retention and churn.”
A panel of Call Center Magazine editors judged hundreds of products before honoring only 17 products, which are featured in the April 2007 issue.
About Call Center Magazine
Call Center Magazine is the only publication dedicated to providing in- depth and unbiased product information on call center technology, management and operations. Written by a staff of editorial experts and industry luminaries, Call Center Magazine delivers an editorial package most useful to buyers setting strategies and buying products and services for today’s customer contact center. For more information, contact Call Center Magazine at 212-600-3000 or visit www.callcentermagazine.com.
Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world’s leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience(TM), which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of $2.48 billion in fiscal 2006, Amdocs has over 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.