Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, recently announced Gartner has positioned Amdocs as a Leader in its 2018 Magic Quadrant for Integrated Revenue and Customer Management for CSPs*. This Gartner Magic Quadrant provides a snapshot of the market and vendors offering Integrated Revenue and Customer Management (IRCM) solutions for communications service providers (CSPs) and evaluates them on their completeness of vision and ability to execute.
According to Gartner, “Leaders are vendors that would normally be included on shortlists for IRCM solutions for large and midsize CSPs worldwide: they perform profitably, grow their revenue and have a presence in all major markets; their functionality is above average, and their technology and scalability are leading-edge; they also engage in innovative projects and activities, carefully listening to their customer base and executing projects to their customers’ satisfaction; and they are engaged in understanding the underlying and emerging patterns/trends in revenue and customer management activities, and they direct their R&D resources and investments accordingly.”
“Amdocs has been a Leader in Gartner’s Magic Quadrant for Integrated Revenue and Customer Management for CSPs since the report’s inception, and we are honored to be named a Leader in the 2019 report as well,” said Anthony Goonetilleke, Group President, Media, Network and Technology, Amdocs.
“We see this as important recognition of our market-leading product innovation and contribution to industry initiatives,” continued Goonetilleke. “As demonstrated by our consistent wins, some of which we announced this past year, our customers trust us to anticipate new challenges and drive opportunities in the digital world. With new and innovative microservices-based, cloud-native solutions forming part of our amdocsONE portfolio of products and services, our pioneering 5G-ready monetization solutions and the acquisition of digital platforms such as UXP, a pioneer in digital identity for User Lifecycle Management, we are continuing to execute on our vision to provide the solutions our customers need for their continuous digital transformation. All of this is delivered in a high velocity release cycle enabled by DevOps and cloud technologies.”
Across the 350 communications and media companies that Amdocs serves, some noted new wins in the IRCM space include projects at Beeline Russia, for modernizing its Digital Business Systems and surrounding environment for faster time to market for new and innovative offerings, satisfying individual customer needs; at U.S. Cellular, for transforming customer digital care and commerce experiences over its Web and mobile channels; PLDT in the Philippines, for upgrading and managing business technology systems with the integration of artificial intelligence and machine learning to enhance customer experience, engagement and product delivery; at Mtel in Bulgaria, for transforming the digital commerce and care experience of its more than four million subscribers through its 200+ retail stores, call centers, and at Altice SFR, for the ability to introduce products and services to its residential market more quickly and with innovative, new business models. New deployments included projects at Vodafone India, for automating billing operations and delivering a superior customer experience, and at True in Thailand, for an agile and contextual way of bundling multiplay and digital services in exciting new combinations, enabling a larger variety of choices for both consumers and enterprises.
*Gartner “Magic Quadrant for Integrated Revenue and Customer Management for CSPs” by Norbert J. Scholz, Jouni Forsman, Amresh Nandan, Ramesh Marimuthu, 11 February 2019.
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