Intec Telecom Systems, a global supplier of Business and Operational Support (BSS/OSS) solutions to the global telecoms industry, has expanded its business operations in Kuala Lumpur, Malaysia, to provide new facilities for training and supporting its many customers in the Asia Pacific region. Intec was one of the earliest multinational companies to identify Malaysia’s strong fundamentals, setting up its Asia Pacific headquarters and Centre of Excellence back in 1999. To date, its staff strength has grown to 200 in the region and its major APAC customers include Maxis and Telekom Malaysia.

The new office, located in the prestigious KLCC Petronas Twin Towers, is double the size of its previous location. Now equipped with a cutting edge training centre, Intec can offer training for its entire suite of products to new and existing customers from the Asia Pacific region. Intec has also increased the size and staffing of its support centre by over 100 percent to meet the rising demands of new business, with further increases expected over the coming five years.

“This investment demonstrates Intec’s continued confidence in Malaysia’s capability to provide the infrastructure and resources required for the company to gain a strong competitive advantage in the industry, paving the way for many other international companies to follow Intec’s footsteps,” said John Rocca, Managing Director for Intec Telecom Systems, Asia Pacific.

“Strong financial performance and a positive outlook for 2006 and beyond have allowed Intec to double its regional staff and workspace to support new business and future growth in Asia Pacific.”

The Kuala Lumpur office is one of Intec’s four Centres of Excellence, and the regional headquarters for Asia Pacific, housing the majority of Intec’s APAC staff. Each regional centre provides a full range of support, consulting, implementation, training and sales support in local languages and timezones. In terms of training, Intec remains committed to providing career opportunities and developing local talents through a series of knowledge exchange and transfer programmes. Ongoing investment in the skills and knowledge of its current human resources pool is part of its efforts to foster and strengthen relationships with key stakeholders in the Asia Pacific region.

“This investment demonstrates Intec’s long-term commitment to the region and builds on the foundation we have created over our 10 years operating in Malaysia,” said Rocca. “We will grow our local operations, boost investments and work closely with customers and the industry to increase the impact of the country’s telecommunications system.”