September 7, 2005,
Cincinnati, Ohio - Convergys Corporation (NYSE: CVG), a global
leader in providing customer care, human resources, and billing
services, announced today that David F. Dougherty, Executive Vice
President of Convergys'™ Global Information Management Group, has been
named President and Chief Operating Officer (COO) of Convergys. In his
new role, Mr. Dougherty is responsible for the company's Customer Care
Information Management businesses. Dougherty, a 15-year veteran of the
company, continues to report to Convergys Chairman and Chief Executive
Officer James F. Orr.
Under Dougherty's leadership since 2003, Convergys'™ Global Information
Management Group returned to revenue growth and improved operating
margins. Previously, Mr. Dougherty was the Chief Development Officer for
Convergys from 2000 to 2002 and the President of the company's Customer
Management Group (CMG) from 1995 to 2000. While President of CMG, Mr.
Dougherty more than quadrupled CMG'™s annual revenues with an operating
margin of 12.3 percent in 2000.
Dave's track record of revenue growth combined with strong profitability
performance in both Customer Care and Information Management reflects
his deep knowledge of the business and the needs of our clients," said
James Orr, Convergys Chairman and Chief Executive Officer. "While we are
making good progress in 2005 and we remain comfortable with our 2005
revenue and earnings guidance, Dave's leadership will allow us to
continue to build our growth and profitability while further leveraging
our unique customer care and billing value proposition."
Jack Freker, President of the Customer Management Group, is leaving
Convergys on September 9, 2005, to pursue other interests. Steven G.
Rolls, Executive Vice President of Global Customer Management and
Employee Care, becomes Executive Vice President. In his new role he will
be responsible for Employee Care and Convergys'™ recently acquired F&A
outsourcing business. Mr. Rolls continues to report to Mr. Orr.
Convergys Corporation (NYSE: CVG) is a global leader in providing
customer care, human resources, and billing services. Convergys combines
specialized knowledge and expertise with solid execution to deliver
outsourced solutions, consulting services, and software support. Clients
in more than 60 countries speaking nearly 30 languages depend on
to manage the increasing complexity and cost of caring for customers and
employees. Convergys serves the world's leading companies in many
industries including communications, financial services, technology,
and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company.
Headquartered in Cincinnati, Ohio, Convergys has more than 62,000
employees in 67 customer contact centers, three data centers, and other
the United States, Canada, Latin America, Europe, the Middle East, and
Asia. For more information visit www.convergys.com
Convergys and the Convergys logo are registered trademarks of Convergys
and OSS Companies
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