Timely OSS

Industry Information



Convergys Names Dave Dougherty President and Chief Operating Officer


September 7, 2005, Cincinnati, Ohio - Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today that David F. Dougherty, Executive Vice President of Convergys' Global Information Management Group, has been named President and Chief Operating Officer (COO) of Convergys. In his new role, Mr. Dougherty is responsible for the company's Customer Care and Information Management businesses. Dougherty, a 15-year veteran of the company, continues to report to Convergys Chairman and Chief Executive Officer James F. Orr.

Under Dougherty's leadership since 2003, Convergys' Global Information Management Group returned to revenue growth and improved operating margins. Previously, Mr. Dougherty was the Chief Development Officer for Convergys from 2000 to 2002 and the President of the company's Customer Management Group (CMG) from 1995 to 2000. While President of CMG, Mr. Dougherty more than quadrupled CMG's annual revenues with an operating margin of 12.3 percent in 2000.

Dave's track record of revenue growth combined with strong profitability performance in both Customer Care and Information Management reflects his deep knowledge of the business and the needs of our clients," said James Orr, Convergys Chairman and Chief Executive Officer. "While we are making good progress in 2005 and we remain comfortable with our 2005 revenue and earnings guidance, Dave's leadership will allow us to continue to build our growth and profitability while further leveraging our unique customer care and billing value proposition."

Jack Freker, President of the Customer Management Group, is leaving Convergys on September 9, 2005, to pursue other interests. Steven G. Rolls, Executive Vice President of Global Customer Management and Employee Care, becomes Executive Vice President. In his new role he will be responsible for Employee Care and Convergys' recently acquired F&A outsourcing business. Mr. Rolls continues to report to Mr. Orr.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys
to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology,  and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 67 customer contact centers, three data centers, and other facilities in
the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

Convergys and the Convergys logo are registered trademarks of Convergys Corporation.

Telecom Billing and OSS Companies

More Telecom and OSS Billing News


2002-2005, OSS News Review All rights reserved.


OSS News Review is updated when warranted and is always free.

*   If you have any questions, comments, or suggestions about this site, please email us.

*   If you wish to email us a press release or tell us about OSS news, then visit our contact page.