United Telecommunications Services Deploys Comverse ONE Billing and Active Customer Management Solution
Comverse has recently told OSS News Review that United Telecommunications Services (UTS), an incumbent telecommunications provider in the Caribbean, is in the final stages of deploying the Comverse ONE Billing and Active Customer Management solution across its entire subscriber base.
UTS is deploying Comverse’s flagship offering for Business Support Systems (BSS) in seven territories (Curacao, Bonaire, Sint Maarten [Dutch], Saint Martin [French], Sint Eustatius, Saba and Suriname). The Comverse ONE solution will support UTS’ full quad-play offering including fixed, wireless, broadband (data) and cable TV services, enabling UTS to provide a broad selection of service packages and an enhanced customer experience.
Upon launch, Comverse ONE will enable UTS to retire multiple legacy systems and consolidate its billing and customer management activities around a single, integrated data model. Comverse ONE’s advanced features also will support four languages (Spanish, Dutch, English and Papiamento) and five currencies (Antillean Guilder, US Dollar, EC Dollar, Euro and Suriname Dollar).
Comverse ONE is a truly converged BSS solution that will enable UTS to support any type of payment, such as prepaid, postpaid or hybrid, as well as create and deliver any service over any network. Comverse ONE provides better time to market with operational cost efficiencies due to its unified, highly efficient open architecture, based on a single software code built around a single data model and one product catalogue.
Comverse’s flagship billing solution includes active customer management to allow operators to respond to the changing needs of customers; offer real-time marketing capabilities; provide numerous self-service options; and maintain a single-view of the customer, regardless of whether the interaction is via phone, email, or live web chat. UTS is also deploying the self-service module for its consumers and retail stores, which offers greater control and convenience of accounts for users while reducing operational expenses significantly.
Comverse Global Services has been the systems integrator for end-to-end delivery of Comverse ONE, providing UTS with a single vendor for a complete, turnkey solution.
