Telefonica Europe Selected Amdocs ChangingWorlds for an Innovative and Personalized Mobile Internet Service
At Mobile World Congress 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Telefonica Europe has selected Amdocs ChangingWorlds’ technology to launch a new, ground-breaking Mobile Internet service to four of the mobile operators from Telefonica Europe. Amdocs completed its acquisition of ChangingWorlds in December 2008.
The agreement includes O2 UK and Czech Republic, which have already launched, and O2 Germany and O2 Ireland, which will launch in 2009. The new Mobile Internet service will be made available across the majority of the Telefonica Europe device portfolio.
The solution was defined by Telefonica Europe in close collaboration with Amdocs ChangingWorlds and offers a new Internet-like portal and a browser bar that provides intuitive navigation support. As users browse the new Mobile Internet service, the browser bar guides and provides links to both on- and off-portal content that matches their content preferences and behavioral profiles. The personalization engine automatically selects new, fresh and relevant content for each user based on learned user content preferences and behavioral patterns. Additionally, the Amdocs ChangingWorlds’ device management system optimizes content presentation and screen flows to the specific capabilities of each O2 handset.
“The launch of a personalized Mobile Internet service is an integral part of the Telefonica Europe mobile data strategy designed to optimize user experience, and to ensure Telefonica Europe can offer a convincing Internet experience to mobile users,” said Tanya Field, director of the Mobile Data Group of Telefonica S.A. “It allows Telefonica Europe the opportunity to extend key Internet functionality to the mobile environment giving customers the ability to manage a mobile browsing experience for both on- and off-portal activity. Essentially the new Mobile Internet portal delivers a customer user experience for internet customized to the mobile device.”
Amdocs ChangingWorlds is a division of Amdocs and is the global expert in the personalization of Mobile Internet data and the creation of in-depth subscriber intelligence for mobile operators.
About Telefonica Europe
Telefonica Europe is a business division of Telefonica comprising mobile, fixed and DSL operations in the UK, Ireland, Germany, the Czech Republic and Slovakia — all of which use ‘O2′ as their consumer brand. Telefonica Europe also has 50 percent ownership of the UK and Irish Tesco Mobile and German Tchibo Mobilfunk joint venture businesses. In addition, the group includes the Isle of Man integrated fixed/mobile operator, Manx Telecom.
Telefonica Europe is headquartered in Slough, UK, and has some 44 million mobile and fixed customers.
About Telefonica
Telefonica is one of the world’s largest telecommunications operators by market capitalisation. Its activities are centred mainly on the fixed and mobile telephony businesses, while its broadband business is the key growth driver underpinning both.
It operates in 24 countries and has a global customer base of 260 million. Telefonica’s growth strategy is focused on the markets in which it has a strong foothold: Spain, Europe and Latin America. Telefonica is a 100 percent private company, with more than 1.5 million direct shareholders.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience™ at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Related Articles:
- Amdocs Selected by Clearwire for Customer Experience Systems Deployment and Managed Services Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been selected by Clearwire Communications LLC, a subsidiary of Clearwire Corporation, for a multi-year agreement for the license and implementation of Amdocs CES 7.5 products and managed services. The Amdocs products and services will support Clearwire’s retail and wholesale business. Clearwire has licensed products from [...]...
- Norway’s GET Deploys Amdocs Cable Solution Amdocs (NYSE: DOX) the leading provider of customer experience systems, announced that GET, Norway’s leading provider of voice, data and digital TV services, has deployed the Amdocs provisioning and fulfillment solution for cable, and enabled its first digital TV virtual network operator (VNO) to go live. The announcement was made at The Cable Show today. [...]...
- Leading Analyst Firm Recognizes Amdocs for Charging, Billing and Partner Management Systems Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been identified by Stratecast, a division of Frost and Sullivan, as holding the largest global market share in service-provider charging, billing and partner management systems. This was reported in Stratecast’s recently-published research series(1) on global billing. “With its strength in addressing the end-to-end billing functions, [...]...
- Amdocs Continues to Demonstrate Leadership in Customer Experience Systems for the Cable Broadband Industry Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), demonstrates its ongoing innovation in support of the broadband cable industry at The Cable Show. Amdocs is showcasing a prototype of its tru2way (interactive digital cable services delivered over the cable video network) technology as part of the prestigious CableNET Technology Showcase. Amdocs also [...]...
- Amdocs Announces Support for Service Providers Seeking to Offer and Monetize Cloud-Based Services At ITU TELECOM WORLD 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it is providing support for service providers that are delivering cloud-based services to their corporate and enterprise customers. Corporate customers are turning to both service providers and others companies that provide cloud-based offerings such as software-as-a-service (SaaS), infrastructure-as-a-service (IaaS) [...]...
- Rogers Upgrades its Amdocs Customer Management System Amdocs (NYSE: DOX), the leading provider of customer experience systems, has told OSS News Review that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5. This deployment is the first step in a multi-year transformation project to support Rogers’ quadruple-play offering with integrated [...]...
- Finland’s Elisa Chooses Amdocs for Managed Services and Billing Transformation Elisa Corporation (HEL: Elisa A), Finland’s leading provider of wireless, wireline, broadband Internet and cable TV services, and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has signed a six-year managed services and billing consolidation agreement. Under the terms of the agreement, Amdocs will immediately assume responsibility for day-to-day management and maintenance of [...]...
- Amdocs Expands and Extends Managed Services Agreement with AT&T Services through 2017 Amdocs (NYSE: DOX) has signed an agreement with AT&T Services Inc. to provide additional applications management services in support of AT&T’s Wireline customer care, billing, ordering and wholesale platforms beginning early spring of 2010. Amdocs extended agreements signed in 2007 under which it manages AT&T’s legacy consumer and wholesale platforms through 2017. About [...]...
- MetroPCS Deploys Amdocs Billing, Customer Relationship Management and Operational Support Systems MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that MetroPCS completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced on October 6, [...]...
- Amdocs Extends Relationship with Bell Canada for Additional Five Years through 2017 Amdocs (NYSE: DOX), the leading provider of customer experience systems, will extend its current managed services and related professional services relationship with Bell Canada to deliver and support billing and billing-related services across the organization for an additional five years through 2017. “The decision to extend our relationship with Amdocs further enhances our ongoing efficiency efforts [...]...










