Telecom NZ’s Chorus Selects NetCracker’s Workforce Management Solution to Drive Automation
NetCracker announced today that Chorus, Telecom New Zealand’s network business, will deploy NetCracker’s Workforce Management Solution to manage disparate parts of its operations. The solution will improve overall business process efficiencies, deliver a higher level of automation, and increase customer satisfaction. Chorus, a Telecom New Zealand business, builds and maintains the copper and fiber access network, and makes that network available to other telecommunications providers. Chorus is also responsible for installing and repairing phone and broadband connections.
NetCracker and Telecom share an established record of success. In June 2008, Telecom selected NetCracker’s OSS suite to speed the delivery of innovative services and the rapid expansion of the operator’s next-generation network. As part of the new contract, Chorus will utilize NetCracker’s Workforce Management Solution to ensure that there is a centralized view of Telecom’s manpower operations, including Human Resources, Transportation Crews, and related equipment. “NetCracker is an important partner with proven technology and delivery capabilities,” said Ewen Powell, Chorus’ Technology Director. “Workforce Management is a natural extension to the solutions they currently provide to our company.”
In addition to managing workforce operations, the solution will leverage NetCracker’s operations management and automation expertise to:
– Create a centralized view of the workforce, including human resources, equipment, and transportation
– Help Chorus plan and manage short- and long-term work activities with the capability for workload forecasting and proactive capacity planning
– Enable comprehensive management of the work order lifecycle, with extensive reporting and escalation management capabilities
– Facilitate cross-domain data exchange for fulfillment, field service, and service assurance operations
– Enable business process monitoring and workforce performance management
– Minimize redundant or unnecessary customer visits
The primary goal is to deploy a Workforce Management Solution that meets both the business and regulatory requirements and obligations of Chorus.
Related Articles:
- NetCracker Completes Critical Aspects of VimpelCom Group OSS Transformation NetCracker Technology and VimpelCom Group (brand “Beeline“) has completed the first phase of OSS transformation at VimpelCom. The OSS Solution for VimpelCom includes such NetCracker modules as Resource Inventory, Discovery & Reconciliation, Outside Plant, and Order Management. NetCracker’s solution helps VimpelCom improve the overall efficiency and management of the network. Specific benefits include the following: – [...]...
- Angola Telecom Chooses ECtel Fraud Management Solution ECtel Ltd. (NASDAQ: ECTX), a leading provider of Integrated Revenue Management™ (IRM®) solutions for communications service providers, has told OSS News Review that Angola Telecom, the principal telecommunications company in Angola, selected ECtel’s fraud management solution to protect revenue through real-time detection and prevention of fraud losses. ECtel was selected for this project together with LR [...]...
- United Telecommunications Services Deploys Comverse ONE Billing and Active Customer Management Solution Comverse has recently told OSS News Review that United Telecommunications Services (UTS), an incumbent telecommunications provider in the Caribbean, is in the final stages of deploying the Comverse ONE Billing and Active Customer Management solution across its entire subscriber base. UTS is deploying Comverse’s flagship offering for Business Support Systems (BSS) in seven territories (Curacao, [...]...
- NEC Selected by NTT DOCOMO to Provide Operations Support Systems NEC Corporation (NEC) today announced its selection by NTT DOCOMO, INC. to provide Operations Support Systems (OSS) that will be deployed by one of NEC’s United States-based subsidiaries, NetCracker Technology Corporation. DOCOMO is driving the construction of IP networks in preparation for the launch of its commercial Long Term Evolution (LTE) services in 2010. The OSS [...]...
- Comarch Launches Next Generation Planning Solution Comarch has launched a new solution for mobile operators – Comarch Next Generation Network Planning – which provides support for activities related to the planning and management of mobile networks. It enables simplification and automation of network operation, delivering Self-Organizing Network (SON) capabilities to your doorstep. Comarch Next Generation Network Planning is a multi-vendor and multi-technology [...]...
- Caiway in the Netherlands Selects LogNet Group for Customer Management and Billing LogNet Group, a global provider of customer management and billing solutions for leading services providers worldwide, has been selected by Caiway in the Netherlands to implement its multiple play customer management and billing solution. Caiway provides digital television, internet and telephony services over IP networks to local markets throughout the Netherlands. LogNet will deploy its MaxBill [...]...
- MYCOM Integrates Performance Management Software with HP TeMIP Fault Management Solution MYCOM, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry, recently completed an integration of its Performance Management software, NIMS-PrOptima with HP TeMIP, a highly automated fault management solution. The integration enables real time management of network performance issues detected by NIMS-PrOptima [...]...
- NII Holdings Selects Astellia to Monitor Its Networks Astellia, leading provider of monitoring solutions to maximize Quality of Service (QoS) management and performance of mobile networks, has signed a contract with NII Holdings, Inc., one of the leading providers of fully integrated mobile communication services designed to meet the needs of businesses and individual customers in selected Latin American markets, to monitor its [...]...












