Telecom Egypt Selects Convergys to Consolidate Billing Operations

Telecom Egypt Selects Convergys to Consolidate Billing Operations

9:26 pm - March 27th, 2006

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today that Telecom Egypt, the largest fixed line provider in the Middle East and Africa, has signed a 5-year licensing contract for Convergys’ Infinys [tm] rating and billing solution.

Convergys will manage the replacement of Telecom Egypt’s existing billing systems with its Infinys solution by providing the following professional services: project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration services. The consolidation project will be completed in 2008. The first Infinys-generated bill is expected during the second quarter of 2007.

Telecom Egypt is the country’s incumbent telecommunications operator established in 1998 to replace the former Arab Republic of Egypt National Telecommunication Organization (ARENTO) and serves over 10.5 million subscribers.

With Infinys, Telecom Egypt will lower its IT costs by consolidating and eliminating redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system or application development. Convergys’ Infinys solution will also facilitate revenue growth and profitability for Telecom Egypt through its capabilities to support the rapid launch of new convergent service bundles, the roll out of next-generation IP based services, and the application of new business models.

“Telecom Egypt is now superbly positioned to lead the market in introducing converged - or triple play - services. The Infinys solution coupled with Convergys’ consulting expertise will provide us with the tools necessary to quickly launch the new products and services that the market demands,” said Akil Beshir, Chairman of Telecom Egypt. “Infinys’ ability to support tens of millions of subscribers and its world class product reputation were key factors in our decision.”

“The selection of Infinys by Telecom Egypt, a major communication services provider in the Middle East and Africa, demonstrates the capabilities of Convergys to support large, high volume, high transaction operators as they launch bundled service offerings to attract and retain customers in rapidly deregulating markets,” said Jean-Herv Jenn, Convergys’ President, International. “With Infinys, Telecom Egypt will receive a next-generation, convergent rating and billing solution providing the highest level of scalability, dependability, and flexibility to support its service differentiation.”

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clientsÃ¢â‚¬â„¢ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.

ABOUT TELECOM EGYPT
Egypt’s incumbent telecommunications operator was established in 1998 to replace the former Arab Republic of Egypt National Telecommunication Organization (ARENTO). The company has a fixed line subscriber base in excess of 10.5 million subscribers which makes it the largest fixed line provider in the Middle East and Africa.