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TDI’s CEO Awarded American Teleservices Association’s Fulcrum Award TDI announced that its Chief Executive Officer, Kathleen Kelly, has been awarded with the highest honor in the teleservices industry. The American Teleservices Association (ATA) honored Kelly with its 2008 Fulcrum Award, which recognizes the extraordinary contributions to the ATA by outstanding individuals and company leaders in the field of teleservices. Kelly was presented the award at the 25th Annual ATA National Convention and Expo, which was held recently in San Antonio, Texas. “I am honored and grateful to be recognized by our industry’s leaders,” said Kelly. “I have been able to devote a significant amount of my time to...
New TDI Name and Brand Announced by TeleDirect at its User Group Conference TeleDirect International, Inc. announced at its annual User Group Conference, its new Company brand and logo: TDI. The new TDI name and supporting re-branding initiative signifies the completed integration of Liberation® and Encore™ product suites, a comprehensive sales and service platform that helps companies increase revenues and develop their workforce. In addition, TDI better reflects the Company’s broader product offering, a Web 2.0 deployment option, and its history of innovation. “This announcement comes at a very exciting time in our Company’s history,” said Kathleen Kelly, President and Chief Executive Officer at TDI. “We are celebrating our 25th anniversary of providing...
Comarch’s Web 2.0 solution Wins Firm Innovation Award Comarch was honored with the Award for Innovation at "Innovationspreis 2008" because of its product, Virtual Consulting Services (VCS). This product enables web based end user collaboration. With awards in 33 categories, a total of 1600 products were in the running at "Innovationspreis 2008." The "Initiative Mittelstand," which is an initiative for SME, is where the "Innovationspreis" annually awards solutions. These solutions primarily offer new application options for small and medium sized companies. VCS was one of 10 products in the Web 2.0 category which particularly excelled in utility, innovativeness, and suitability for small and medium sized companies. In a...
Convergys Wins Service Leader Award from CRM Magazine Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, announced today that CRM magazine selected Convergys as a 2006 Service Leader Award recipient for outsourcing services. This is the second consecutive year that Convergys has received this award. CRM magazine selects its service leaders based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction. In announcing the Convergys award, CRM magazine described Convergys as "one of the most versatile BPO providers" and recognized Convergys for its high marks in customer satisfaction and company direction....
MeetingZone deploys MetraNet Solution, Wins Award MeetingZone has upgraded its MetraNet TM platform from version 3.0.1 to the recently released v5.0. Impressively, MeetingZone was able to undertake the upgrade itself, demonstrating how MetraTech empowers MetraNet users to gain control of their businesses from an IT perspective. This can provide a critical advantage in reducing costs, limiting time-to-market, and in ensuring effective IT project management. MeetingZone’s MetraNet platform has underpinned a recent award for Customer Service Innovation in European Audio Conferencing Services, presented by Frost & Sullivan. In making the award, the judges noted that MeetingZone aims to achieve sustainable competitive advantage through a highly innovative customer...
Convergys Receives Lifetime Achievement Award from Customer Inter@ction Solutions Magazine "Bringing great respect and legitimacy to the customer care industry through true leadership and outstanding performance, quality of service, professionalism, and integrity over the past 25 years." That's how Customer Inter@ction Solutions magazine described Convergys Corporation (NYSE: CVG) as it awarded the Cincinnati-based company a Lifetime Achievement Award. Customer Inter@ction Solutions presented this year's Lifetime Achievement Award to Convergys at the 21st Annual Top 50 Teleservices Agencies & MVP Quality Awards Dinner in New York. From 2000 to 2005, the magazine recognized Convergys annually with six consecutive Gold MVP Quality Awards. "It's been a true pleasure to witness the positive...
Amdocs Next-Generation Convergent Billing Solution Wins Best Converged Billing Product Award Amdocs (NYSE: DOX), a leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has recently announced that the Amdocs Next-Generation Convergent Billing Solution has won the 2007 "Best Converged Billing Product" award from Convergence World magazine and the International Engineering Consortium (IEC). The Amdocs solution supports all aspects of convergence, from customer payment method (pre - and postpaid) to services (e.g. voice-data-content) and lines of business, including fixed-line/mobile and telephony-satellite-cable. The award finalists also included Comverse, Highdeal and Martin Dawes. The Convergence World Awards were presented yesterday at a reception on the exhibition...
2007 Product of the Year Award Presented to ASC by Customer Interaction Solutions Magazine INSPIRATIONcompact Honored for Outstanding Innovation INSPIRATIONcompact received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions (CIS) magazine®, as announced today by ASC. The CIS magazine has been the leading publication covering CRM, call centers, and teleservices since 1982. With INSPIRATIONcompact, small and medium-sized contact centers can obtain communications recording and quality monitoring in a single system. ASC’s MARATHON EVOlite is integrated with it to provide traditional, hybrid or pure IP recording. INSPIRATIONcompact records up to 60 S2M, 48 analog or digital channels and up to 32 VoIP channels, and can store up to...
Plantronics Discovery 640 Wins International Industry Forum Design Award Plantronics, Inc. (NYSE: PLT) today announced that the Plantronics Discovery(TM) 640 Bluetooth(R) headset won the prestigious Industry Forum (iF) Product Design Award in the Consumer Electronics/Telecommunication category. iF jury members judged nearly 2,000 products from 37 countries to select the winners. With 'Back to Design' the theme for the 2006 iF Design Award, Plantronics Discovery 640 won by combining elegant design with sound quality to provide style-conscious users with the ultimate headset for their needs. "The iF design competition is one of the most prestigious and well-regarded in the world," said Darrin Caddes, vice president of Corporate Design at Plantronics....
FTS Wins Excellence Award At Telestrategies’ Billing And OSS World 2007 FTS (LSE: FTS), the leading provider of Business Control, Billing and CRM solutions for service providers has won the ‘Most Promising Company’ award at the 2007 TeleStrategies Billing and OSS World. FTS was presented with the award recently at the TeleStrategies Billing & OSS World 2007 conference and exhibition in Chicago. Discussing their selection criteria, the judges said, “The award is granted to the company the judges feel will have the biggest impact on OSS/BSS market in the coming year and has demonstrated a strong record of growth and successful problem solving through strong products.” FTS was chosen from among...