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TDI Solution Wins Technovation Award Communication Solutions doubles effectiveness of sales with closed-loop coaching solution TDI announced that it received the American Teleservices Association (ATA) 2008 Technovation Award for its Encore™ Suite. The Technovation Award recognizes innovative technologies that are the most influential to the advancement of Teleservices. It was presented at the ATA’s 25th Annual Convention and Exposition. Encore is a comprehensive performance management suite that includes voice and screen recording, quality management, coaching, and a reporting and business intelligence solution. When combined with the Closed-Loop Coaching process, Encore helps organizations develop sales and service associates, reduce agent attrition and on-boarding time, and ensure...
ASC Awarded 2007 Product of the Year Award by Communications Solutions Outstanding Innovation the Reason that INSPIRATIONpro 8.0 was Honored ASC announced today that Technology Marketing Corporation’s (TMC) Magazine Communications Solutions named INSPIRATIONpro 8.0 a recipient of a 2007 Product of the Year Award. INSPIRATIONpro 8.0 improves ASC’s already sophisticated quality monitoring solution with several new capabilities, such as the use of speech technology for automated analysis that is especially useful for contact centers with a high volume of calls. INSPIRATIONpro helps call center managers learn about their agents’ service level and thus fosters a continuous improvement process. It provides a detailed and automated analysis of recorded calls by using transcription...
New TDI Name and Brand Announced by TeleDirect at its User Group Conference TeleDirect International, Inc. announced at its annual User Group Conference, its new Company brand and logo: TDI. The new TDI name and supporting re-branding initiative signifies the completed integration of Liberation® and Encore™ product suites, a comprehensive sales and service platform that helps companies increase revenues and develop their workforce. In addition, TDI better reflects the Company’s broader product offering, a Web 2.0 deployment option, and its history of innovation. “This announcement comes at a very exciting time in our Company’s history,” said Kathleen Kelly, President and Chief Executive Officer at TDI. “We are celebrating our 25th anniversary of providing...
2007 Product of the Year Award Presented to ASC by Customer Interaction Solutions Magazine INSPIRATIONcompact Honored for Outstanding Innovation INSPIRATIONcompact received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions (CIS) magazine®, as announced today by ASC. The CIS magazine has been the leading publication covering CRM, call centers, and teleservices since 1982. With INSPIRATIONcompact, small and medium-sized contact centers can obtain communications recording and quality monitoring in a single system. ASC’s MARATHON EVOlite is integrated with it to provide traditional, hybrid or pure IP recording. INSPIRATIONcompact records up to 60 S2M, 48 analog or digital channels and up to 32 VoIP channels, and can store up to...
Exstream Software Awarded Most Promising Company Award At Telestrategies Billing & OSS World 2006 Exstream Software, Inc. announced that it received the ‘Most Promising Company’ award at the sixth annual Billing and OSS World Excellence Awards ceremony held during the Billing & OSS World 2006 conference in Miami, May 3-5. Telecommunications professionals from all over the globe attend this conference to discuss the latest trends and future challenges of the industry. “There is a clear need in our industry for enterprise solutions that streamline the document management process as well as deliver the capability to more proactively market to customers with personalized statements and invoices,” said Jill Morgan, publisher and editorial director for Billing...
Saul Nurtman of Subex Azure Appointed Revenue Assurance Chairperson at Global Billing Association GBA Subex Azure, the world's largest vendor of revenue maximization solutions for telecom operators, has announced that Saul Nurtman, the company's President of EMEA, has been appointed as the Chairperson of the GBA's (Global Billing Association) Revenue Assurance and Fraud Initiative. In his role of chairperson, Saul will help to shape the agenda of the Revenue Assurance and Fraud Initiative, as well as represent the GBA at a number of industry events. Alex Leslie, CEO of the Global Billing Association, said, "We are delighted that Saul has joined the Revenue Assurance and Fraud Initiative. He brings a great deal of experience...
Convergys Receives Lifetime Achievement Award from Customer Inter@ction Solutions Magazine "Bringing great respect and legitimacy to the customer care industry through true leadership and outstanding performance, quality of service, professionalism, and integrity over the past 25 years." That's how Customer Inter@ction Solutions magazine described Convergys Corporation (NYSE: CVG) as it awarded the Cincinnati-based company a Lifetime Achievement Award. Customer Inter@ction Solutions presented this year's Lifetime Achievement Award to Convergys at the 21st Annual Top 50 Teleservices Agencies & MVP Quality Awards Dinner in New York. From 2000 to 2005, the magazine recognized Convergys annually with six consecutive Gold MVP Quality Awards. "It's been a true pleasure to witness the positive...
Cypress Communications’ Unified Communications Educational Seminar will be Presented to Wall Street Technology Association Value of a hosted delivery model for unified communications to be discussed by Frank Grillo at financial technology seminar at Warwick New York Hotel Frank Grillo, Cypress Communications’ executive vice president of marketing, will present an educational session entitled, “Why Go Hosted? Implementing Unified Communications” for the Wall Street Technology Association (WSTA). The seminar will be held Wednesday, 21 May 2008 at the Warwick New York Hotel in New York City, NY USA. Mr. Grillo will discuss the options available to financial services firms for implementing unified communications—namely, a do-it-yourself approach vs. a hosted delivery model. He will also provide...
ASC Telecom Realigns and Opens North American Office ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, has realigned and renewed their focus on North America by opening a central headquarters in Mahwah, New Jersey, and staffing it with new management, technical experts and support personnel. ASC appointed Jim Thompson as Vice President of Sales, North America. He will oversee all company operations and personnel in the United States and will receive technical support from senior engineers appointed to assist him. ASC will focus on its rapidly growing contact center and public safety markets in North America and will tout its latest...
Nextel Mexico Settlements, Growth, and Expansion Awarded to Intec Selection indicates Intec Interconnect solution the one of choice for Latin American Nextel affiliates Intec Telecom Systems announced today that Nextel Mexico is deploying Intec's market-leading interconnect billing and settlements solution. The operator will roll out Intec's Interconnect system to support their market expansion, growth, and profitability in the increasingly competitive Latin American market. Established in 1998, Nextel Mexico offers business and consumer customers a broad range of voice and data services. As part of NII Holdings, the operating group is a leader in customer retention with the lowest churn rate of 1.89% in the second quarter of 2008. This...