Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has announced a 5-year managed services contract renewal with SunCom Wireless (NYSE: TPC) to continue managing SunCom’s billing operations. SunCom Wireless, formerly Triton PCS, has more than one million wireless customers and has been a Convergys client since 1997.

As part of the managed services agreement, Convergys will continue to provide billing and customer care software to support SunCom’s growth and rollout of GSM services. Convergys’ wireless billing platform is a comprehensive solution that gives wireless operators rapid new service deployment, ensuring complete revenue capture, and providing proven scalability to handle expanding subscriber bases.

Convergys will also continue to provide professional services for application development, software design, customization, business consulting support, and software testing.

“We want our customers to have the best possible wireless experience at SunCom,” said Bill Robinson, SunCom executive vice president of operations. “Renewing our contract with Convergys gives us access to the expertise needed to help us continue providing the best overall service and care our customers deserve and expect.”

“Our billing and care solutions continue to support the world’s leading wireless operators, including SunCom, in driving revenue growth while continuing to build strong customer relationships,” said Bob Lento, President of Convergys’ Communications Business Unit. “SunCom is an operator dedicated to its customers, and we are pleased to continue working with SunCom to enhance and expand its brand.”

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.

About SunCom
SunCom Wireless is a leader in offering digital wireless communications services to consumers in the Southeastern United States, Puerto Rico, and the U.S. Virgin Islands. With more than 1 million subscribers, SunCom is committed to being a different kind of wireless company focused on treating customers with respect, offering simple, straightforward plans and providing access to the largest GSM network and the latest technology choices. SunCom Wireless is a proud provider of Wireless AMBER Alerts. For more information about SunCom products and services, visit www.suncom.com or call 877-CALL-SUN (877-225-5786).

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 68,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)