Today, Suddenlink Communications and Sigma Systems announced that the extention of their long-standing relationship to power a new addition to the Suddenlink services portfolio: Advanced Commercial VoIP services for small and medium businesses (SMB). Based on its successful multi-year track record in fulfilling all VoIP and high-speed data services for Suddenlink’s residential customers, Sigma’ solutions were selected.

“Suddenlink’s advanced commercial VoIP services will provide value-added capabilities and reduce communication expenses for our SMB customers,” said Kevin Stephens, Senior Vice President of Commercial and Advertising Operations for Suddenlink Communications.

“We have had a great deal of success with our existing Sigma deployment, which automates the fulfilment of advanced IP services including residential voice and high-speed data. As a result, Sigma’s Hosted Commercial Voice Service Package, as well as the new Release 4.0 of its Service Management Platform, was the clear choice for Suddenlink’s commercial voice initiative. We look forward to taking this strategic partnership to the next level,” said Bob Putnam, Chief Information Officer for Suddenlink Communications.

Tim Spencer, President and COO for Sigma Systems, said, “Today’s small and medium businesses are facing increasingly competitive environments across a diverse range of industries. Trusted service providers like Suddenlink, which offer solutions that are affordable and easy to use, can provide a true business advantage.”

Sigma’s Hosted Commercial Voice Service Package automates the complex IP service fulfilment functions required to deliver voice services with a full set of calling features, including call display, call forwarding, call answer and hunt groups, as well as innovative IP-based communication features such as find me/follow me and unified messaging. In addition, it enables operators like Suddenlink to rapidly create new bundles of commercial services in line with the requirements demanded by their SMB customers and manages the complexity of inter-carrier (e-bonding) gateway processes. When it is time to fulfil orders, Sigma’s underlying Service Management Platform supports shorter order intervals, significant reductions in order fallout and faster problem resolution. The end result is that voice service delivery is optimized for customer satisfaction, increasing revenue, and reducing operations costs.

As the leader in advanced IP service fulfilment, Sigma has delivered approximately 100 million managed services for individual, bundled and converged services worldwide. Its solutions also have deployed over six million voice lines worldwide.

About Sigma Systems

Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma’s powerful OSS solutions enable the world’s Communications Service Providers (CSPs) to deliver any service, over any access technology to any device. The company’s award-winning software solutions include products for the fulfillment of Triple, Quad, and All-Play services – defined as “New Services…Delivered”.

Sigma is a pioneer of Applications Enablement where new services and applications can be rapidly and efficiently enabled in a single system. Enablement includes service orchestration – where subscriber policy management, authorization and entitlement processes, and business rules are managed and
openly available for real-time service fulfillment.

Sigma’s heritage includes over 12 years of proven solution delivery experience in multi-service, multi-technology operating environments. Today, Sigma manages 50 deployments for CSPs with a combined total of approximately 100 million IP services deployed worldwide.

For more information, please visit their website; http://www.sigma-systems.com

About Suddenlink Communications

Suddenlink is a top-10 U.S. cable broadband provider, supporting the information, communication and entertainment demands of approximately 1.3 million customers.

For more information, please visit their website; http://www.suddenlink.com