Subex advocates ‘sweating the fraud management asset’ to extract maximum returns on investments

8:45 am - February 17th, 2010

Subex Limited, a leading provider of Operations and Business Support Systems (OSS / BSS) for communications service providers (CSPs) recently presented ideas for extracting the maximum efficiency from existing fraud management investments by CSPs, at the GSMA Fraud Forum held at Ascot, London, UK between January 26-28, 2010. At this forum, Subex presented on ‘Sweating the asset: How to get more from your fraud management system’.

Sharon Samuel, Business Consultant and Subject Matter Expert on Fraud Management for Europe, Middle East and Africa, at Subex, spoke on efficient use of fraud management investments for maximum impact. A considerable amount of effort is required to detect and manage fraud incidents. Therefore, one way to maximize the investment in your fraud detection capabilities is to look at the efficiency of your operations. Not everything that claims to be efficient might indeed be so; after all, efficiency is about maximizing output with the same level of input or minimizing input for a constant output level. Hence, it is important to consider the performance of the fraud management solution, ruling accuracy of fraud analysts and quantitatively measuring the performance of the fraud management team to arrive at the ‘actual’ efficiency of the system. Most CSPs ignore the ‘people’ aspect of fraud management, a key contributor to its overall efficiency.

“To derive maximum benefits from a fraud management solution, one needs to ‘sweat it out’ to perform to its maximum limits”, said Sharon Samuel.

Sweating the fraud management solution thus aims at maximizing its ROI by doing more with what’s available. For example, finding more fraud and finding it faster. Perhaps managing non-subscriber related fraud and most importantly extending the scope of the solution to include potentially unaddressed, high value areas of internal fraud such as expense fraud, handset theft, internal telephony abuse, etc.

The same fraud management solution can be used to identify certain types of high level revenue assurance and credit risk management issues. The solution can even identify and detect unusual patterns caused by equipment or network related faults. Additionally, it can offer third party fraud detection services to other service providers, or corporate customers or consumers, delivering another value add to a CSP’s service offering.

Sharon sums it up by saying, “In an era of increasing pressure on margins, sweating the fraud management asset can contribute and add a few more basis points to the organization’s profitability”.

To discuss more about improving the effectiveness of your fraud detection operations, please contact Harshita Nair at harshita.nair@subexworld.com

Related Articles:

Subex Adds Asset Assurance to OSS Offerings Subex Ltd, a leading global provider of operations and business support systems (OSS/BSS) for communication service providers (CSPs), has recently launched Asset Assurance, a Data Integrity Management (DIM) solution. The solution will enable CSPs to identify and discover expensive and rapidly changing network assets, thereby enhancing the accuracy of asset management and inventory systems. Discovery [...]...

Sun Servers Register Record Performance in Fraud Management System Benchmark Study Subex Limited, a major global provider of Operations and Business Support Systems (OSS/BSS), has told OSS News Review that Sun Microsystems(TM) has achieved record performance in the Subex Nikira V7.0 Fraud Management System sizing and benchmarking study aimed to ascertain Call Detail Record (CDR) processing throughput with Sun servers. The benchmark performance report shows that [...]...

Angola Telecom Chooses ECtel Fraud Management Solution ECtel Ltd. (NASDAQ: ECTX), a leading provider of Integrated Revenue Management™ (IRM®) solutions for communications service providers, has told OSS News Review that Angola Telecom, the principal telecommunications company in Angola, selected ECtel’s fraud management solution to protect revenue through real-time detection and prevention of fraud losses. ECtel was selected for this project together with LR [...]...

Subex reinforces its OSS/BSS leadership at Management World 2009 at Orlando, Florida December 8 – 10 2009 will see Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS), showcase technology leadership at Telemangement Forum’s Management World 2009 at Rosen Shingle Creek, Orlando, Florida (Subex is at booth # 222). Subex will launch the latest product from its Service Fulfillment suite as well as [...]...

Telekom Slovenije Implements Subex’s ROC Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS), recently announced that it has successfully completed the implementation of its Revenue Operations Centre (ROC) for Fraud Management (Nikira™ V6.1 solution) and Revenue Assurance (Moneta™ V2.6 solution) at Telekom Slovenije, Slovenia’s leading telecom operator. As a result of the implementation, Telekom Slovenije [...]...

Vivo Chooses ECtel Fraud-Management Platform ECtel Ltd. (NASDAQ: ECTX), a leading provider of Integrated Revenue Management™ (IRM®) solutions for communications service providers, recently said that Vivo, a top mobile telecom provider in Brazil, has upgraded to FraudView 8.2, ECtel’s latest most innovative fraud management system. The order was awarded to ECtel and long-term partner Bull, one of Europe’s leading integrators of [...]...

Subex Enables Real Time Business Optimization Subex Ltd, a leading global provider of operations and business support systems (OSS/BSS), has recently released Rocware 2.0 for Communication Service Providers (CSPs) to assist them with revenue protection, cost management and assured operations. Rocware 2.0 is a key component of the ROC (Revenue Operations Center) – a concept the company pioneered almost three [...]...

Subex Leads Market in Business Optimization for 2nd Year Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS), has been reported as the market leader in Business Optimization for the second year in succession, by Analysys Mason in its report on the billing market, Billing Market Review: 2008 – 2013, released in November 2009. Subex emerged the market leader in [...]...

Subex Appoints Monisha Tambay as Vice President – Human Resources Subex Ltd, a leading global provider of Operations and Business Support Systems (OSS/BSS) has appointed Monisha Tambay as Vice President – Human Resources. She will be responsible for the global Human Resource function of the company. Monisha Tambay brings more than 13 years of Human Resource (HR) experience in consulting and operations. She has previously [...]...

Subex Ltd Announces FY10 Q2 Financial Results Subex Ltd, a leading global provider of Operations and Business Support Systems (OSS/BSS) for communications service providers, recently announced that it has recorded revenue of Rs. 1,097.1 mn (US $ 22.38 mn) for the second quarter of FY10. Product revenue for the period was at Rs. 897.12 mn (US $ 18.30 mn) contributing to [...]...