Global relationship management leader Convergys has signed an agreement with renna, the Middle East’s first mobile reseller, to provide prepaid services to mobile subscribers in Oman.

Utilizing prepaid services obtained from its acquisition of Intervoice [R], Convergys’ Relationship Technology Management business unit has:

• Implemented components of the prepaid solution, including real-time rating, self-service, and value-added services, as renna prepares to launch its service in the first half of 2009.
• Provided network-level support to assist renna’s integration into a large network, and will continue to work with the operator as it launches its service and throughout its evolution

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that renna, the Middle East’s first mobile reseller, has signed an agreement for Convergys to provide prepaid services obtained from its acquisition of Intervoice [R] to mobile subscribers in Oman.

Through its Relationship Technology Management business unit, Convergys has already implemented components of the prepaid solution including real-time rating, self-service, and value-added services for the operator, as renna prepares to launch its pioneering service in the first half of this year. Convergys has also provided network-level support to assist renna’s integration into a large network and will continue to work with the operator as it launches its service and throughout its evolution.

“We partnered with Convergys, a world leader in relationship management, because it shares our vision for the telecommunications industry in the Sultanate,” stated Niklas Nielsen, renna Chief Executive Officer. “Convergys’ state-of-the-art, integrated solutions enable us to create and define the renna experience for our customers and provide high flexibility and user friendliness. With Convergys, we can offer modern services to our customers, who will benefit from flexible tariff plans we’ve tailored to their specific needs, as well as a range of innovative value-added services which are different from what is available in our market today.”

“MVNOs like renna look to differentiate themselves from the competition by offering innovative services that define their brand and drive customer loyalty. Deploying flexible, quick-to-launch solutions that support their vision and strategy are a key priority,” said Jim Boyce, Convergys President, Global Business Units. “Convergys understands renna’s needs and has delivered an all-in-one MVNO solution that provides the operator with the proven solutions and consultancy know-how it needs to launch its exciting new service in the Middle East region.”

Convergys delivers innovative support of billing and charging services, leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of FORTUNE’s Top 10 communications companies.

About renna
Majan Telecommunication with brand name ‘renna’, is a 100 percent Omani owned company and is backed by some of the most prominent and well known players in the Omani market, with Al Yousef Group as the flagship shareholder, and a world class team of telecom professionals. Together, they bring a decade of executive level experience with an intimate understanding of the Omani market coupled with best international practices in this field. The company is fully committed to continuously investing to build human capacity and create career opportunities for highly-qualified Omani nationals.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys, Intervoice, and the Convergys logo are registered trademarks of Convergys Corporation.)