INR Media Network



 
 


 

renna Selects Convergys Integrated Solutions for Prepaid Wireless Subscribers in Oman

7:51 am   -   March 31st, 2009

Global relationship management leader Convergys has signed an agreement with renna, the Middle East’s first mobile reseller, to provide prepaid services to mobile subscribers in Oman.

Utilizing prepaid services obtained from its acquisition of Intervoice [R], Convergys’ Relationship Technology Management business unit has:

• Implemented components of the prepaid solution, including real-time rating, self-service, and value-added services, as renna prepares to launch its service in the first half of 2009.
• Provided network-level support to assist renna’s integration into a large network, and will continue to work with the operator as it launches its service and throughout its evolution

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that renna, the Middle East’s first mobile reseller, has signed an agreement for Convergys to provide prepaid services obtained from its acquisition of Intervoice [R] to mobile subscribers in Oman.

Through its Relationship Technology Management business unit, Convergys has already implemented components of the prepaid solution including real-time rating, self-service, and value-added services for the operator, as renna prepares to launch its pioneering service in the first half of this year. Convergys has also provided network-level support to assist renna’s integration into a large network and will continue to work with the operator as it launches its service and throughout its evolution.

“We partnered with Convergys, a world leader in relationship management, because it shares our vision for the telecommunications industry in the Sultanate,” stated Niklas Nielsen, renna Chief Executive Officer. “Convergys’ state-of-the-art, integrated solutions enable us to create and define the renna experience for our customers and provide high flexibility and user friendliness. With Convergys, we can offer modern services to our customers, who will benefit from flexible tariff plans we’ve tailored to their specific needs, as well as a range of innovative value-added services which are different from what is available in our market today.”

“MVNOs like renna look to differentiate themselves from the competition by offering innovative services that define their brand and drive customer loyalty. Deploying flexible, quick-to-launch solutions that support their vision and strategy are a key priority,” said Jim Boyce, Convergys President, Global Business Units. “Convergys understands renna’s needs and has delivered an all-in-one MVNO solution that provides the operator with the proven solutions and consultancy know-how it needs to launch its exciting new service in the Middle East region.”

Convergys delivers innovative support of billing and charging services, leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of FORTUNE’s Top 10 communications companies.

About renna
Majan Telecommunication with brand name ‘renna’, is a 100 percent Omani owned company and is backed by some of the most prominent and well known players in the Omani market, with Al Yousef Group as the flagship shareholder, and a world class team of telecom professionals. Together, they bring a decade of executive level experience with an intimate understanding of the Omani market coupled with best international practices in this field. The company is fully committed to continuously investing to build human capacity and create career opportunities for highly-qualified Omani nationals.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys, Intervoice, and the Convergys logo are registered trademarks of Convergys Corporation.)

Related Articles:

  1. Convergys: U.S. Wireless Service Providers Confront Costly Challenges as Mobile Data Usage Escalates. Now What? At CTIA Wireless 2009 this week in Las Vegas, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on the importance of proactive customer care to reduce “early life churn” with regards to growing consumer and business adoption of mobile data usage. Speaking on “Creating and Managing Mobile Content,” Convergys’ Perry [...]...
  2. Convergys Receives Awards of Excellence from Customer Interaction Solutions Magazine Convergys Corporation (NYSE: CVG), a global leader in relationship management, has told OSS News Review that Technology Marketing Corporation (TMC) has honored Convergys with two Awards of Excellence from Customer Interaction Solutions Magazine, the leading publication in CRM, call centers, and teleservices since 1982. TMC honored the Convergys Interaction Portal with the 2009 Speech Technology [...]...
  3. Convergys Partners with IP Integration to Deliver Enhanced IVR and Speech Automation Solutions Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Convergys’ award-winning Interactive Voice Response (IVR) voice portal and speech automation solutions to the UK contact center marketplace. IP Integration works with clients to derive the maximum benefit [...]...
  4. Convergys Thought leadership Speaker Series: Consumers are Increasingly Rating Companies At the Billing and OSS World Conference and Expo in Las Vegas this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on the importance of integrating product and service catalogs with billing and fulfillment systems to deliver a superior service experience. Conference attendees can visit Convergys at booth [...]...
  5. NewWave Communications Streamlines Triple-Play Support and New Service Delivery with Convergys Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that NewWave Communications, a leading regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice [R] IP [...]...
  6. Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent [...]...
  7. Convergys Announces Enhanced Infinys ICOMS Convergent BSS OSS System Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced enhancements to its Infinys [R] ICOMS convergent BSS/OSS system that significantly improve cable and DBS operators’ ability to deliver a superior service experience – boosting customer satisfaction, loyalty, and profitability, while supporting a model of reduced total cost of ownership (TCO). Infinys ICOMS [...]...
  8. Convergys Announces Platform-independent On-Demand Voice Authentication Solution Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of a platform-independent On-Demand Voice Authentication solution. Convergys clients and non-Convergys clients can easily implement this solution by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a [...]...
  9. Convergys Launches Field Service Manager for CSPs Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of advanced workforce optimization products and services for the global communications industry. This new offering strengthens Convergys’ end-to-end BSS/OSS portfolio, enabling service providers to proactively predict service demand and quantifiably increase dispatcher efficiency and field productivity. Convergys Field Service Manager enables [...]...
  10. Convergys Releases New Version of Product Control Manager Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of Product Control Manager 2.0 within its BSS/OSS solution portfolio. This new version of Product Control Manager includes innovative new features that provide enhanced support for product change management, dynamic data modeling, and real-time integration with external systems. Available now, the [...]...




 


















Moreover Technologies - Telecom news - 30 of 53411 returned
Moreover Technologies - Real-time news and blogs from thousands of sources

Develop Through Targeted Training - Sponsored Link
Ad - Download a white paper about creating effective training & development programs.
AT&T WILLIAMS QUALIFYING BAHRAIN GP
Filed Under AT&T WILLIAMS, , BAHRAIN GP, EMN, NICO HULKENBERG, QUALIFYING, RUBENS BARRICHELLO, SAM MICHAEL It was a solid if unspectacular start to the AT&T Williams team 2010 season today, with both Rubens and Nico progressing into the second qualifying
Telesales Executive - Telecoms - OTE 45K
This is a Telesales/Teleprospecting position that will be suitable for someone that thrives on motivating themselves. You will have a responsibility to manage your time, book appointments for a field sales team, and manage your own sales processes from
Special audit finds no fraud in Bharti Airtel's accounts
NEW DELHI: The special audit conducted on leading telecom operator Bharti Airtel at the instance of the government has found no fraud, though it talks of some irregularities as prevalent in the industry. Though the report submitted to the DoT earlier
Airtel bags official Broadband Sponsor rights for IPL on YouTube
Bharti Airtel announced that it bagged the official Broadband Sponsor of Cricket title on YouTube for IPL season III. As part of this, Airtel will offer its subscribers a choice to opt for free upgrade to 2Mbps broadband services. Airtel has also come up
Help File: Confusion as AT&T Worldnet winds down
Q: AT&T sent me a notice saying they would end my Worldnet DSL service March 31. Then they migrated my DSL to dial-up the next day without asking me. I am irritated, to say the least. A: This reader's e-mail led to many head-scratching moments, starting
Robert Scoble Talks Windows Phone 7, Google, and Location-Based Services
If you hadn?t heard, South by Southwest Interactive is going on right now, over there in the big state of Texas. It?s one of the biggest conferences around, and all types of people show up to speak their minds, show off the latest and greatest, and
Plug pulled on teen driver cell phone ban: But senator hopeful it will spur p...
(The Salt Lake Tribune - McClatchy-Tribune Information Services via COMTEX) -- A cell phone ban for driving teens -- originally passed through the Utah Legislature but pulled back for technical fixes -- failed Thursday when a House and Senate conference
Trainee Recruitment Consultant - Birmingham - 13-16k OTE 30k+
Trainee Recruitment Consultant Birmingham 13-16k OTE 30k We have a fantastic opportunity for a Trainee Recruitment Consultant to join our vibrant team based in Birmingham. Penguin Recruitment has now been established for over 5 years, specialising in
Nortel Reports Financial Results for the Fourth Quarter and Full
Nortel Networks Corp (NRTLQ) Stock Quote, Chart, News, Add to Watchlist All Market Wire news Nortel (OTCBB: NRTLQ) - Financial Presentation -- EMEA subsidiaries, and entities they control (Equity Investees), continue to be presented using the equity
CIO Healthcare Summit Announces Sponsors - Including Citrix, Verizon Business...
--(PR.com)-- The CIO Healthcare Summit team is pleased to announce that Citrix, Verizon Business and Zanett will sponsor the leading 2010 gathering for CIOs, analysts and industry-thought leaders within healthcare IT. The summit team is also pleased to
Rabbit 6000 is first wireless comm and control on chip for industrial automation
Rabbit plans easy-to-use, ultra-compact MiniCore networking modules based on new chip Toni McConnel Minnetonka, Minn. - The Rabbit 6000 is an embedded wireless communications and control system on chip (SoC) targeted for industrial automation
Nortel Networks returns to profit in Q4
MENAFN - 14/03/2010 (MENAFN) Bankrupt telecom equipment maker Nortel Networks Corp. said that it has returned to profit in the fourth quarter, thanks to a large gain related to an asset sale, AP reported. For the three months ended Dec. 31, Nortel said
Gameloft Supports Native Games for Palm Pre Phones
/PRNewswire-FirstCall/ -- Gameloft(R), a leading publisher and developer of downloadable video games, announce their support of native games on Palm(R) Pre(TM) phones, which run the Palm webOS(TM) software. With 16 games currently live in the Palm App
Game On for Verizon Wireless Customers With Palm Pre Plus Smartphones
BASKING RIDGE, N.J., March 12 /PRNewswire/ -- Verizon Wireless customers with the Palm Pre? Plus can experience the most popular console games on the nation's most reliable and largest wireless voice and 3G data network. ? Pre Plus smartphones

OSS News Review

Telecom News
Telecom news continually updated from thousands of sources around the net.

Positive trade, housing data suggest economic recovery is taking hold

The Canadian Press The Toronto stock market closed slightly higher Thursday thanks to a late-day gain in financial and gold stocks that sent the S&P/TSX composite index up 18.64 points to 11,979.7. The TSX financial sector gained 0.38% after the CEO of U.S. banking giant Citigroup, Vikram Pandit, said the bank was on a path toward 'sustained ...


TSX ekes out small gain in Thursday trading

An investor gestures in front of an electronic board with stock information at a brokerage in Shanghai.


Cisco tries to expand video calling with IME

Cisco Systems plans to extend unified communications beyond individual enterprises, introducing a new appliance and a protocol that the company hopes will become an industry standard.


Swisscom CEO Schloter cast a shadow during a media briefing in Zurich

The chief executive of Swisscom AG said Fastweb was a victim of fraud, a Swiss paper reported on Saturday, the second time the CEO has come out in defense of his company's subsidiary.


F.C.C. Plan to Widen Internet Access in U.S. Sets Up Battle

The Federal Communications Commission is proposing an ambitious 10-year plan that will reimagine the nation's media and technology priorities by establishing high-speed Internet as the country's dominant communication network.


Verizon Stock Does Double Duty

Verizon Communications Inc. today announced that it will dual list its common stock on the NASDAQ Global Select Market, effective with the start of trading this morning.


Nortel sales decline as customers cut spending

Bankrupt Nortel Networks Corp on Friday posted a 62 percent drop in quarterly revenue, as customers cut spending in the face of uncertainty about its bankruptcy proceedings and the shaky economy.


SingTel signals support for Bharti-Zain deal

Singapore Telecommunications may help with the funding for Bharti Airtel's $9bn acquisition of Zain's African assets, a senior SingTel executive said yesterday.


Nokia revises 2009 market share down to 34 pct

Nokia Corp. on Friday revised its global market share estimate for mobile phones in 2009 to 34 percent, from an earlier 38 percent, and said it expected no growth this year.


Court OKs rules opposed by cable companies

A federal court Friday upheld regulations that require cable TV companies to make sports programming and other channels they own available on equal terms to rival TV providers such as satellite companies.


Palm Inc. teeters in crowded smart phone market

Last year, Palm thought it had all the pieces for a turnaround in the market it pioneered: A new CEO known for making the iPod a household name, a sleek new smart phone called the Pre and fresh, intuitive operating software.


AT&T CEO Gets Bonus; Pay Rises to $20.2M

AT&T chairman and CEO Randall Stephenson was awarded a compensation package valued at $20.3 million in 2009, according to documents filed Thursday with the U.S. Securities and Exchange Commission.

His total compensation increased 35% compared to 2008, when his pay package was valued at $15 million.


How fast is your Internet? FCC releases broadband test

The U.S. Federal Communications Commission on Thursday launched a broadband test service to help consumers clock the speed of their Internet.


Technology that allows bosses to spy on employees

Japan Herald Thursday 11th March, 2010 A Japanese phone company has come up with a new technology that can track most minimal movement of mobile phone users and beams the information back to HQ.


Feds pledge tough review of Comcast-NBC deal

Federal regulators are pledging a rigorous review of the proposed combination of Comcast Corp.



OSS News Review