Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, announced today that RCN Corporation (NASDAQ:RCNI), a leading provider of cable TV, telephone, and Internet services, has renewed its billing and customer care agreement with Convergys for five years.

The renewed agreement continues the licensing, maintenance, and support of Convergys’ ICOMS convergent voice, video, and data billing and customer care solution for RCN. It also provides options for RCN to use components of Infinys ™, Convergys’ modular, convergent, business support system software.

RCN has been using ICOMS since 2001 to support billing and customer care for its industry-leading portfolio of communication, information, and entertainment services. With ICOMS, RCN supports more than 880,000 customer connections in Boston, New York, Philadelphia, Chicago, San Francisco, and Washington, D.C.

“By renewing this agreement with Convergys we are able to continue a great working relationship and further emphasize cost improvement in our business,” said Tim Dunne, RCN Executive Vice President and Chief Technical Officer. “It also enables us to improve efficiencies to better serve our customers as well as go after future growth opportunities without adding new infrastructure.”

Dunne added that with Convergys’ ICOMS solution, RCN has the ability to easily add new services and has more flexibility in its bundling and pricing for customers.

“With ICOMS, RCN can better serve its customers with innovative service bundles and continue to build customer loyalty,” said George Vonderhaar, President of Mobile and Cable Solutions for Convergys. “In the future, RCN also has the option to integrate the advanced capabilities of our Infinys software to maintain its service differentiation, competitive advantage, and strong customer focus.”

ICOMS functionality provides RCN with the capability to facilitate the creation, sale, and support of its triple play bundles with a single bill and view of the customer. ICOMS convergent capabilities have assisted RCN in achieving average revenue per customer that is one of the highest in the industry.

With its Infinys software and its broad portfolio of professional and consulting services, Convergys leads the communications industry in the deployment of real-time convergent billing — including the Quadruple Play of video, voice, data, and wireless — for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys to further expand the convergent capabilities of cable and broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is outthinking and outdoing ™ on behalf of its clients every day.

About RCN
RCN Corporation, http://www.rcn.com, is one of the largest facilities-based competitive providers of bundled cable, high-speed internet, and phone services delivered over its own fiber-optic local network to residential customers in the most densely populated markets in the U.S. RCN Business Solutions is a growing business that also provides bulk video, high capacity, and voice services to business customers. RCN provides service in the Boston, New York, Eastern Pennsylvania, Washington, D.C., Chicago, San Francisco, and Los Angeles metropolitan markets. RCN also owns 49% of Megacable, one of the largest cable companies in Mexico.