PT Telkom Contract with Clarity Extended
Leading Indonesian operator broadens the use of Clarity’s Unified OSS to include voice and data services for fixed wireless business
Clarity announced today that the use of its OSS platform will be expanded to handle all voice, data and IP services offered on PT Telekomunikasi Indonesia’s (Telkom) CDMA network. PT Telkom currently boasts ten million subscribers on their CDMA network and an annual growth of around 30 percent. PT Telkom CDMA network employs technology provided by Huawei, ZTE, Motorola, Samsung, Cisco systems, and Juniper.
The move marks the fourth phase of PT Telkom’s Infusion program, which will ultimately provide improved national support to all PT Telkom customers through streamlined inventory management, service assurance and fulfillment across a single strategic OSS suite. Past phases have seen the
implementation of Clarity’s Unified OSS to cover 17 elements of the eTOM footprint and it has been successfully deployed to support PT Telkom’s core transmission network, IP/MPLS network, Metro Ethernet and Next Generation Network (NGN) services.
“As Indonesia’s largest telecommunications company, it is essential for us to provide an unparalleled level of customer service and improve the quality of that service while reducing overall operating costs,” said PT Telkom Chief Information Officer Indra Utoyo. “Clarity’s Unified OSS platform allows us to avoid the costs and technical difficulties of integrating multiple applications in the OSS domain. Instead, we have a single vendor for inventory, fault, performance, and SLA management, as well as Workforce Management (WFM) and provisioning. This holistic view of our network allows us to effectively streamline our services and optimize our resources. Clarity’s Unified OSS closely monitors how network events impact the customer experience, allowing us to focus on quality of service and manage a SLA driven business model.”
Jon Newbery, Chief Executive Officer at Clarity, said, “PT Telkom is a forward-thinking and progressive telco with a strong vision of the business outcome expected from the ongoing Infusion project. It is exciting for Clarity to be able to help PT Telkom achieve its vision, especially considering the extraordinary growth it has undergone during the last five years.”
Clarity is the first Next Generation OSS to be deployed end-to-end, across all lines of business, by leading Tier 1 service providers. Clarity’s installed base includes such operators as Telekom Malaysia, Philippine Long Distance Telephone Company (PLDT), and Sri Lanka Telecom, as well as India’s giant Reliance Communications.
About Clarity
Clarity is the market leader in Unified Operational Support Systems (OSS), managing over 120 million subscribers globally in Tier 1 incumbent and next generation Telcos. Clarity provides proven, pre-integrated Inventory, Fulfillment and Assurance applications on a single SID based database, enabling real-time executive visibility of the network’s impact on revenues and customer experience.
Clarity is network and service neutral, driven by templates and workflows that are rapidly configurable, allowing telecom companies to cut time to market for new services by two-thirds.
Established in 1994, Clarity has offices in Africa, Asia, Europe, the Middle East and North America.
For more information, please visit their website: http://www.clarity.com
About PT Telkom
PT Telkom is Indonesia’s largest InfoComm company and full service network provider. Telkom and its affiliated companies provide fixed wireline, fixed wireless, mobile, data, internet, and multi-media as well as network and interconnection services. With more than 12 million fixed-line subscribers and over 50 million mobile subscribers This firm is one of the world’s leading telcos. BusinessWeek magazine ranked Telkom as twentieth in its 2005 list of the world’s 100 best information and technology companies.
For more information, please visit their website: http://www.telkom.co.id
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