Polystar OSIX, a leading supplier of Service Assurance and Network Performance Monitoring solutions has been selected by MTN Cyprus, one of the biggest telecommunications providers in Cyprus, to supply network-wide integrated monitoring system, ensuring end-to-end quality of service across legacy and next generation UMTS technologies.

Polystar solutions will satisfy MTN’s need for sophisticated Roaming Management and provide a extensive in-depth view of service quality. It will enable a real-time visibility of all roaming activities inside and outside MTN`s network and help MTN to identify weak spots in the network, allowing quick resolutions of roaming QoS issues.

Network and Service Assurance solutions will offer MTN with the end-to-end real-time network surveillance, comprehensive statistical and alarming tools, as well as troubleshooting capabilities. Jupiter’s 4D visualisation techniques (Crystallizer module) grant users an instant access to performance information for voice, messaging and data services from customer and network perspectives. It will, in addition, enable MTN to apply a new and efficient method of prioritisation, not previously available in the telecommunications industry.

Commenting on the deal, the CTO of MTN Cyprus, Cosmas Adam, said: “Polystar was the clear choice because of the high performance of its Service Assurance product portfolio and the ability to cover multiple network technologies. Real-time end-to-end monitoring of our GSM and UMTS networks is an essential element in delivering best possible service quality to our customers. With the Polystar Roaming Management application, we are confident in our ability to track all subscribers` inbound and outbound roaming activities and manage roaming partners SLAs. All these will consequently lead to improved service quality and maximised revenue streams, generated by the high value roamers.”

“Polystar is proud to count MTN Cyprus as one of its esteemed customers,” said Detlef Ott, Business Region Director at Polystar. “Our innovative and customer tailored solutions will strengthen MTN`s solid position on the market and consolidate its standing as a pioneering provider offering continuous reliable mobile communication access to the customers.”

MTN is one of the largest telecommunications providers in Cyprus. Its license covers the use of both GSM and UMTS radio frequencies for the provision of full mobile services. Launched in 1994, the MTN Group is a multinational telecommunications group, operating in 21 countries in Africa, Asia and the Middle East. MTN Cyprus succeeded in being established as a reliable and modern telecommunications provider offering pioneering solutions for personal and business communication purposes.

Polystar is a leading telecommunications supplier providing world-class telecommunications market solutions for maximising network performance, as well as tools that help operators provide the best possible customer experience. With the Polystar portfolio of monitoring and analysis tools, an operator can meet market change and focus sharply on service, as well as the customer experience. Today, many multinational telecom operators use our Customer Assurance and Service Assurance solutions to get real-time visibility of network quality and customer experience—with the ultimate aim of maximising long-term customer loyalty.

Since its founding in Stockholm in 1983, Polystar has experienced a streak of unbroken profitability and grown to a global presence with more than 100 customers in over 50 countries.