Orange Group Device Management Evolves with Sicap

9:06 am   -   July 2nd, 2009

Orange Group has signed with Sicap to upgrade its Sicap Device Management Center (DMC). By doing so, Orange Group has confirmed its trust in Sicap to deliver the most advanced and market relevant Device Management (DM) solution at Group level and among its MCOs.

Seven years after purchasing the first Sicap DM software to deliver over-the-air handset configuration for customer care and self-care, Orange Group now deploys the latest version of DMC. After automatic detection of devices as they attach to the network, Sicap Device Management Center (DMC) triggers PC-like updates of devices, prompting customers to download the latest versions of software and service settings.

The evolution adds a new dimension to mobile customer care, and underlines both Orange Group’s strategy of offering the latest mobile device management services for its customers, and the operator’s attention to customer experience of service usage. By eliminating calls to customer care to troubleshoot configuration and usage problems, Orange gains in service take-up, brand image and call centre costs.
Today, no fewer than ten Orange MCOs across Europe and Africa run Sicap DMC, many of them with the Automatic Device Detection feature. Orange Group has worked closely with Sicap to integrate data into the Sicap database, thereby covering all branded, signature, and generic handsets available as part of the Orange offer.

According to Mr. Jürgen Samuel, CEO of Sicap and Mrs.Valérie VALTON, Orange Global Account Manager at Sicap, “Our single-platform for all devices approach”, i.e. a platform which supports all DM technologies (OTA, OMA DM etc.) aligns well with operator group strategies of convergence and consolidation. We are proud that Orange Group runs the Sicap Device Management Center and associated software and services”. We have excellent relations with Orange Group and its MCOs across Europe, where Sicap is headquartered; and in Africa, where Sicap operates from South Africa and now also from Cote d’Ivoire”.

Mr. Philippe Léonetti Device Inlife Management Department Director and Mr. Serge Llorente, Project Manager of Orange Group affirmed that “Sicap is a long term partner of Orange Group. Their leading position in Device Management, combined with their strong knowledge of our member company networks and pan-continental device markets, have undeniably benefited the Orange Group over the years. We have achieved savings in our general public and enterprise customer care costs, while improving service usage and the customer experience in general. As DM grows in strategic importance, our partnership has strengthened. We are confident that Sicap DM will support our drive for continuous management of mobile devices, and open up opportunities for new data services.

Sicap DMC also supports advanced DM functionalities such as mobile application management, remote control and diagnostics, wipe and lock, and other security features. ARPU gained from marketing advanced DM services provides a rapid return on investment and cover the configuration and troubleshooting costs associated with today’s handsets.

Related Articles:

  1. Device or SIM based NFC? Sicap Puts Operators in Control Sicap, leading over-the-air enabler of mobile business, has recently announced its ability to provision contactless applications indifferently to any device or SIM designed for NFC (near field communication) services. The dual expertise puts Sicap in a unique position on the market and, more importantly, confers network operators the control of NFC business. The battle [...]...
  2. All roamers are different. Sicap treats them that way. Sicap over-the-air SIM technology dynamically steers network connections for roamers according to their device usage preferences. Long term leader in Device and SIM management, Sicap has today announced the live deployment by a major operator of an intelligent platform which individually steers yet does not bind roaming customers to preferential networks. The Sicap platform takes roaming [...]...
  3. Sicap West Africa Opens Sicap is officially celebrating the opening of its office in Abidjan, Cote d’Ivoire today, with its mobile operator and service provider guests. The event confirms the strength of its partnerships in the region. With competition fierce in the region, operators are intent on gaining and maintaining market share by offering the most attractive offers for [...]...
  4. MTS and Sicap team up to offer Dynamic SIM services in Belarus MTS Belarus and over-the-air Device and SIM management specialists Sicap have have recently announced the imminent marketing of a new credit screening service for MTS prepaid customers. Sicap credit screening gives mobile users a zero-touch, always-on glance at their pre-paid balance. Real time information is enabled by connecting a Sicap over the air SIM applet to [...]...
  5. Orange Poland Upgrades its Fraud Management Capability with Neural Technologies 16 February 2009: Orange Poland is celebrating the ‘go live’ of its new fraud management solution provided by risk management software vendor Neural Technologies (Nt). Orange upgraded to Nt’s Minotaur™ Fraud Management Solution following a tender process designed to secure a more robust and scalable fraud solution to keep pace with the operator’s growing business. Minotaur™ [...]...
  6. Grameenphone and Sicap Partner for Intelligent Service Browsing Grameenphone subscribers in Bangladesh can now browse and access mobile services using a simple scroll-down menu, powered by Sicap software. Sicap USSD Menu Browser (UMB) is more than just a simple USSD gateway. It intelligently channels applications towards a dynamic and interactive content menu, helping Grameenphone fulfil its commitment to “make it easy” for its customers [...]...
  7. Zain Bahrain Chooses Sicap RateIntegration Loyalty Manager Sicap and RateIntegration, providers of customer loyalty management solutions for global communications service providers, have told OSS News Review about the selection and subsequent implementation of their Loyalty Manager (RLM v3) product at Zain Bahrain. Zain Bahrain is part of the Zain group, a leading mobile telecommunication operator in the Middle East and Africa with [...]...
  8. Volubill Simplifies Mobile Data Charging and Policy Control for Orange Botswana Volubill, a leading supplier of real-time convergent charging and policy control applications for fixed and mobile service providers, has announced an important win and successful deployment with one of Botswana’s largest mobile providers, Orange Botswana. Volubill’s CHARGE-IT™ platform was selected to unify charging and access control for all Mobile Broadband access, Web and WAP browsing, [...]...
  9. Neural Technologies implements Fraud Management Solution for Trilogy group of companies Risk management software solution provider, Neural Technologies, has announced that it has completed the installation of its Minotaur™ fully integrated Fraud Management Solution for Trilogy International Partners at the latter’s Ft Lauderdale data centre. The solution provides fraud protection for two of Trilogy’s subsidiary mobile operators - Voila in Haiti and Viva in the Dominican [...]...
  10. Caiway in the Netherlands Selects LogNet Group for Customer Management and Billing LogNet Group, a global provider of customer management and billing solutions for leading services providers worldwide, has been selected by Caiway in the Netherlands to implement its multiple play customer management and billing solution. Caiway provides digital television, internet and telephony services over IP networks to local markets throughout the Netherlands. LogNet will deploy its MaxBill [...]...




 







Moreover Technologies - Telecom news - 30 of 48237 returned
Moreover Technologies - Real-time news and blogs from thousands of sources

VA Home Loans - Sponsored Link
Ad - $0 down. Up to $729k. Fast & Easy VA Loans. Pre-Qualify Today!
MCI moots rural medical colleges to tackle shortage
Tags: Medical Council of India, Dr Ketan Desai, MBBS, Bachelor of Rural Healthcare, National Rural Health Mission According to statistics, India [ Images ] constitutes 17 per centof the world's population, but accounts for 20% of its ailments, most of
BT enhances One Source service for Polycom systems
(Telecompaper) Audio, video and web collaboration services provider BT Conferencing has expanded its BT One Source for Polycom's Immersive telepresence managed service...
Micromax challenges Samsung, LG in mobile phone stakes: Recent entrant surpri...
Indian mobile handset maker Micromax Informatics Ltd is challenging Samsung India Electronics Pvt. Ltd and LG Electronics India Pvt. Ltd as one of the top three sellers of cellular phones in the country, overtaking rivals such as Motorola Inc. and Sony
Optus Profit up as Mobiles Grow, but Challenges Ahead
SYDNEY?Continued growth in mobile revenues saw Optus achieve a 15.7 per cent rise in third quarter net profit but an analyst says it is facing pressure to hold its number two position in the market. Optus on Tuesday posted net profit of $165 million
Vodafone Wins Oracle Enterprise Deal
Vodafone Global Enterprise has been appointed by Oracle to manage its mobile service needs in its Europe, Middle East and Africa (EMEA) region in a four-year deal Under the agreement, Vodafone Global Enterprise, the dedicated division of Vodafone that
SingTel rubbishes reports it plans to sell Optus stake
(Asia in Focus) SINGAPORE TELECOMMUNICATIONS LTD (ASX:SGT) has again denied reports it is set to sell off its interest in Australian telco OPTUS. SingTel chief executive Chua Sock Koong told journalists on a conference call on Tuesday that she was
China Telecom to build production base for mobile reading
China Telecom (00728.HK; CHA.NYSE) plans to establish a plant to produce electronic book readers in eastern China's Zhejiang province, and is negotiating with telecom equipment manufacturer Datang Telecom Technology (600198.SH) in joint developing the
Micromax challenges Samsung, LG in mobile phone stakes: Recent entrant surpri...
(McClatchy-Tribune Informa) Indian mobile handset maker Micromax Informatics Ltd is challenging Samsung India Electronics Pvt. Ltd and LG Electronics India Pvt. Ltd as one of the top three sellers of cellular phones in the country, overtaking rivals such
Telesoft To Discuss Five Key Steps To Reigning In Wireless Expenses At AOTMP ...
Dennis Ashton, Regional Director for Telesoft (http://www.telesoft.com/?src=prw&110) and veteran of the telecom industry, is responsible for helping organizations centralize, automate and track their telecom expenses to reduce fixed and mobile spend. For
Tele2 boosts dividends after solid Q4 results
Tele2 reported fourth-quarter sales down 1 percent from a year earlier to SEK 9.889 billion. The company attributed the fall to the sale of its fixed-line operations in Norway earlier last year. EBITDA improved slightly to SEK 2.188 billion from SEK
Intuitive User Interfaces Introduces One Touch User Experience for Mobile Phones
Introduces One Touch User Experience for Mobile Phones ' Underlying Technology is Based on Understanding and Predicting Which Actions Users Want to Perform in Various Situations, and Enabling Those Actions With One Touch PR Newswire NETANYA, Israel, Feb.
Microsoft e-health research taps Xbox, mobile phones
Microsoft is researching how gadgets like the company's Xbox game machine, surface computers and accelerometers in mobile phones could be used to improve health care. Some of the applications from Microsoft Research, the software giant's lab branch,
Zeus Research and STi let you use phone cards to buy virtual goods
STi Prepaid has created a huge empire with prepaid phone cards, selling over 200 million cards a year in 200,000 stores. In a smart move, Zeus Research is teaming up with STi to create a way to use those cards to pay for virtual goods inside online
Better buying helps BT cut costs
Telecoms giant BT is the latest firm to credit procurement for cutting costs during difficult economic conditions. In the company's second quarter results for the three months ended 30 September, BT said it was making good progress with cost reduction

OSS News Review

Telecom News
Telecom news continually updated from thousands of sources around the net.

SingTel's Profit Gains 24% on Phone-Service Demand in Australia, Singapore

Singapore Telecommunications Ltd. , Southeast Asiaa s largest phone company, reported third-quarter profit rose 24 percent on demand for mobile services at home and rebounding earnings from Indonesia.


Sweden to prosecute alleged Cisco, NASA hacker

The prosecution of a Swedish man charged with breaching the computer networks of NASA and Cisco Systems and making off with sensitive source code will be transferred to Swedish authorities, US federal prosecutors said Monday.


Nortel reaches deal with pensioners

Nortel Networks Corp. says it has reached a deal with its pensioners and employees on long-term disability.


BT fibre broadband: 'We'll open our ducts if you do'

BT has revealed it is in discussions with telecoms regulator Ofcom about opening access to its ducts and telegraph poles to other broadband providers so they can install their own next-generation broadband fibre lines.


FairPoint Files Bankruptcy Plan 10min

Financially troubled FairPoint Communications Inc. has submitted its bankruptcy reorganization plan after two months of delays.


Nokia to ax 285 jobs in Finland

Nokia Corp. said Monday it will lay off 285 people in Finland, as the world's largest mobile phone maker strives to cut costs and streamline operations.


Telecom Italia denies only two bidders remain for Argentina stake

Italian operator insists it is in the process of compiling a short list from a 'number of bidders'. Telecom Italia denied Thursday a report that only two bidders remained in the running for its stake in Telecom Argentina.


download free software

TechSerious.com Additional Listings Get organized with Microsoft Windows Server.


Genpact Reports FY '09 Revenues of $1.12 Billion, up 8%; Adjusted...

Genpact Limited , a leader in managing business processes, today announced financial results for the fourth quarter and full-year ended December 31, 2009.


American Axle, Tyson Foods, Corning are big movers

The following stocks were among those that moved substantially or traded heavily Friday on the New York Stock Exchange and the Nasdaq Stock Market: NYSE: Air Products & Chemicals Inc., down $5.05 at $68.64 The industrial gas supplier made an unsolicited bid of about $5.1 billion for Airgas Inc.


U.S. January Unemployment Unexpectedly Falls to 9.7%; Payrolls Drop 20,000

The unemployment rate in the U.S. unexpectedly dropped to 9.7 percent in January, indicating the labor market may be poised to climb out of its deepest slump since World War II.


PAETEC To Open Flagship Data Center in Massachusetts

PAETEC Holding Corp. has unveiled plans for an expansive, high-tech data center in Andover, Mass., approximately 24 miles north of Boston.


Paetec Ceo Speaks Out

Headquarters would use the Seneca Building Downtown, and also the Midtown parking garage would stay.


Nokia's free Ovi Maps scores a download every second

Nokia is on a roll after its stagnant 2009, with strong quarterly results and rising smartphone share.


Leap shares retreat after downgrade from JPMorgan; analyst says sale would 'c...

Shares of Leap Wireless International Inc. took a hit Friday after a JPMorgan analyst downgraded the prepaid wireless service provider, saying a sale of the company would be "very challenging." The Wall Street Journal reported earlier this week that the company has hired bankers to explore a sale.



OSS News Review