NewVoiceMedia Launches Credit Card Payment Service
Europe’s largest hosted contact centre provider, NewVoiceMedia, has launched a safe payment service within its telephony infrastructure that will allow contact centres to comply with the new industry regulations that are coming into force in December.
The Payment Card Industry (PCI) has created new Data Security Standard (DSS) regulations to further protect payments made over the phone. However this will require an update to their existing systems for many contact centres.
This technology, developed by NewVoiceMedia, offers a complete, hosted, automated credit and debit card payment service that will allow callers to make completely secure payments. The service integrates with either an existing telephony infrastructure or with hosted Contact Center environments, to allow secure payments, complying with all the new regulations.
Integrating with multiple card issuers, NewVoiceMedia’s technology has a mid-call capability that dramatically reduces the risk of customer and agent fraud. With this capability, it will no longer be possible for a caller’s personal details to be lost on a piece of paper within the call centre.
Richard Pickering, Director of Network Applications at NewVoiceMedia, commented: “This is a global issue. With the tightening of the regulations from the Payment Card Industry in terms of the DSS, we realised that we could offer a solution that enables companies to comply by the deadline of the 31st December 2007.”
Members of the PCI include VISA, Mastercard, American Express and Diners Club who are now threatening punitive measures against the non-compliant organizations including fines, and suspension.
There are also incentives programs for merchants who comply including lower transaction fees and VISA has set aside $20 million to reward merchants that comply.
About NewVoiceMedia
Hampshire-based NewVoiceMedia provides Hosted Contact Centre solutions that can be rapidly deployed to establish or enhance a contact centre. Proven to increase sales and provide an improved customer service, NewVoiceMedia’s real-time configurable solutions cut 60-70% out of the cost of a traditional contact centre.
NewVoiceMedia’s solutions have been deployed by a number of leading companies including Parcelforce, Threshers, Thomas Cook Airlines and the BBC.
