INR Media Network



 
 


 

NewVoiceMedia Launches Credit Card Payment Service

3:30 pm   -   October 20th, 2007

Europe’s largest hosted contact centre provider, NewVoiceMedia, has launched a safe payment service within its telephony infrastructure that will allow contact centres to comply with the new industry regulations that are coming into force in December.

The Payment Card Industry (PCI) has created new Data Security Standard (DSS) regulations to further protect payments made over the phone. However this will require an update to their existing systems for many contact centres.

This technology, developed by NewVoiceMedia, offers a complete, hosted, automated credit and debit card payment service that will allow callers to make completely secure payments. The service integrates with either an existing telephony infrastructure or with hosted Contact Center environments, to allow secure payments, complying with all the new regulations.

Integrating with multiple card issuers, NewVoiceMedia’s technology has a mid-call capability that dramatically reduces the risk of customer and agent fraud. With this capability, it will no longer be possible for a caller’s personal details to be lost on a piece of paper within the call centre.

Richard Pickering, Director of Network Applications at NewVoiceMedia, commented: “This is a global issue. With the tightening of the regulations from the Payment Card Industry in terms of the DSS, we realised that we could offer a solution that enables companies to comply by the deadline of the 31st December 2007.”

Members of the PCI include VISA, Mastercard, American Express and Diners Club who are now threatening punitive measures against the non-compliant organizations including fines, and suspension.

There are also incentives programs for merchants who comply including lower transaction fees and VISA has set aside $20 million to reward merchants that comply.

About NewVoiceMedia
Hampshire-based NewVoiceMedia provides Hosted Contact Centre solutions that can be rapidly deployed to establish or enhance a contact centre. Proven to increase sales and provide an improved customer service, NewVoiceMedia’s real-time configurable solutions cut 60-70% out of the cost of a traditional contact centre.

NewVoiceMedia’s solutions have been deployed by a number of leading companies including Parcelforce, Threshers, Thomas Cook Airlines and the BBC.

Related Articles:

  1. FTS Launches Prepackaged Billing and Customer Care Appliance for Entry-Level Operators and Service Providers FTS (LSE: FTS), a global provider of billing, CRM and policy control solutions for communications and content service providers, has launched FTS Express, a scalable and flexible billing and customer care system wrapped in a small appliance. This highly affordable, easy-to-deploy product has been specifically designed for entry-level ISPs and VoIP, WiMAX, Wi-Fi, and IPTV [...]...
  2. Convergys Launches Field Service Manager for CSPs Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of advanced workforce optimization products and services for the global communications industry. This new offering strengthens Convergys’ end-to-end BSS/OSS portfolio, enabling service providers to proactively predict service demand and quantifiably increase dispatcher efficiency and field productivity. Convergys Field Service Manager enables [...]...
  3. RateIntegration Launches Loyalty Manager RateIntegration, Inc., a leading provider of customer loyalty management solutions for communications service providers worldwide, has recently announced the general availability of version 3.0 of its Loyalty Manager (RLM) software suite. Since its initial launch, RLM has been the leading end-to-end software solution that delivers measurable improvements not just in churn and ARPU, but also in [...]...
  4. Device or SIM based NFC? Sicap Puts Operators in Control Sicap, leading over-the-air enabler of mobile business, has recently announced its ability to provision contactless applications indifferently to any device or SIM designed for NFC (near field communication) services. The dual expertise puts Sicap in a unique position on the market and, more importantly, confers network operators the control of NFC business. The battle [...]...
  5. Clarity Launches Next Generation Strategy Infrastructure Planning Modules Clarity, a market leader in Unified Operational Support Systems (OSS), has released a Network Rollout and Asset Logistics Suite to extend coverage of its Unified OSS into Strategy Infrastructure Planning. The Clarity Network Rollout and Asset Logistics Suite will allow strategic network growth and upgrade and network operations to be managed from the same system, [...]...
  6. Romtelecom Deploys Comptel Dynamic OSS for CDMA Service Activation Comptel Corporation (OMX Helsinki: CTL1V), the leading vendor of dynamic Operations Support System (OSS) software, recently announced that Romanian service provider Romtelecom of the OTE group has deployed Comptel Provisioning and Activation to manage its multi-vendor CDMA network. Romtelecom is the leader of the fixed line communications market in Romania. In recent years, it has [...]...
  7. Clarity Demonstrates Innovation with its Integrated Service Operations Centre Clarity, the market leader in Unified Operational Support Systems (OSS), announced that it will be demonstrating its Integrated Service Operations Centre (iSOC) at Management World 2009, Nice, to complement the launch of the white paper by Stratecast, “Service Operations Centre – An Essential Necessity - An Executive Brief Featuring Clarity”. The iSOC is now critically important [...]...
  8. Matrix Telecom Launches SETU VFXTH- Multi-Port VoIP-FXO-FXS Gateway SETU VFXTH- the multi-channel SIP based gateway offering seamless connectivity between VoIP and POTS networks through FXO and FXS ports. It offers universal and transparent call routing irrespective to type of ports – VoIP-FXO, VoIP-FXS and FXO-FXS. Its superior call and signal processing capabilities ensures unrestricted flow of multiple calls with higher speed and better [...]...
  9. Service Model Catalyst Applies Telecom Service Assembly Standards to the Cloud Comptel Corporation (HEX: CTL1V), has recently told OSS News Review that BT and Progress Software will be participating in the second phase of the Service Model Catalyst, as it explores the creation of new converged services that include cloud-based Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) [...]...
  10. Amdocs Announces Support for Service Providers Seeking to Offer and Monetize Cloud-Based Services At ITU TELECOM WORLD 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it is providing support for service providers that are delivering cloud-based services to their corporate and enterprise customers. Corporate customers are turning to both service providers and others companies that provide cloud-based offerings such as software-as-a-service (SaaS), infrastructure-as-a-service (IaaS) [...]...




 


















Moreover Technologies - Telecom news - 30 of 54609 returned
Moreover Technologies - Real-time news and blogs from thousands of sources

Free Top Stock Picks Alerts - Sponsored Link
Ad - Over The Top Stock Gains, Topping Charts Well Over 200%! Free E-mail Alerts
FCC Tackles What It'll Take to Get National Broadband
No communications industry company came right out and said the FCCs national broadband plan, released today, is either really good or really bad. Instead, most businesses and associations reacting to the year-long project patted the FCC (and themselves)
CAG to audit accounts of five telecom cos
The Telecom Regulatory Authority of India (TRAI) will also help in this audit exercise NEW DELHI: The Centre on Tuesday asked five leading telecom companies Bharti Airtel, Reliance Communications, Tata Teleservices, Vodafone Essar and BSNL to give
FCC unanimously approves broadband plan
WASHINGTON - The U.S. Federal Communications Commission unanimously approved on Tuesday a summary of the agency's national broadband plan, that aims to expand access, increase Internet speeds and shift airwaves to mobile services. Details of the plan
Divided FCC Submits Broadband Plan
The FCC officially sent its mammoth national broadband plan to Congress today by unanimously approving a page-and-a-half-long joint statement endorsing the themes of the 360-page document. But the five agency regulators, three Democrats and two
Healthcare calls deluge House phone lines
House phone lines were nearing capacity on Tuesday from thousands of calls on healthcare. The House e-mail system was also deluged on Tuesday in what the House?s technology office called ?a very significant spike? in traffic. The office of the
Healthcare calls deluge House phone lines
House phone lines were nearing capacity on Tuesday from thousands of calls on healthcare. The House e-mail system was also deluged on Tuesday in what the House?s technology office called ?a very significant spike? in traffic. The office of the
Healthcare calls deluge House phone lines
House phone lines were nearing capacity on Tuesday from thousands of calls on healthcare. The House e-mail system was also deluged on Tuesday in what the House?s technology office called ?a very significant spike? in traffic. The office of the
Santa Maria Customers Can See, Touch and Experience the Latest Wireless Phone...
WALNUT CREEK, Calif., March 16 /PRNewswire/ -- Wireless users in Santa Maria, California, who are looking to get hands-on experience with cutting-edge voice, data, music and video devices have a new place to call home. Verizon Wireless has relocated its
Google Brings Nexus One To AT&T, Rogers Wireless
Moving to expand the sales potential of its Nexus One mobile phone, Google on Tuesday added a version of the Nexus One that works with AT&T's 3G network in the U.S. and with Rogers Wireless in Canada to its online store . Introduced in January for
Forth and Jasmine win TOT auction
The local telecom equipment manufacturer Forth Corporation and Jasmine International yesterday won e-auctions for TOT Plc's 3-billion-baht broadband internet and fibre-optic network port projects with a combined price of 2.96 billion baht, or 82.5
FCC Officially Releases National Broadband Plan
if (!self.ord) } write(' The U.S. Federal Communications Commission officially released the country's first national broadband plan Tuesday, and one of its major goals is to bring broadband service to all U.S. residents. The FCC meeting Tuesday was a bit
FCC Officially Releases National Broadband Plan
if (!self.ord) } write(' The U.S. Federal Communications Commission officially released the country's first national broadband plan Tuesday, and one of its major goals is to bring broadband service to all U.S. residents. The FCC meeting Tuesday was a bit
Wireless Adapter Review: hField Wi-Fire
An Internet connection these days has become an umbilical cord for many people. Whether in an office cubicle, a college quad, or on the road with a smile and a shoeshine, a link to the cloud -- and a strong, solid link, with no erratic or dropped signals
Levin Targets Tax Shelter That Benefited Verizon (Update1)
(Adds that the bill was introduced today in the second paragraph). March 16 (Bloomberg) -- Representative Sander Levin of Michigan has proposed ending a tax transaction used by companies including Verizon Communications Inc. to spin off some operations

OSS News Review

Telecom News
Telecom news continually updated from thousands of sources around the net.

Mommy, that's not Dora: Time Warner Cable says glitch put adult video on kids...

A cable TV spokeswoman says preview clips for adult programming appeared on two channels dedicated for kids in North Carolina because of an "equipment failure." Time Warner Cable Inc.


Rackspace Launches Media Services Solution

Rackspace Session at Cloud Expo Cloud Expo sponsor Rackspace Hosting , the world's leader in the hosting and cloud computing industry, on Tuesday announced from SXSW 2010 the launch of Rackspace Media Services.


Prosecutors want Nacchio in court for new sentence

Federal prosecutors are objecting to former Qwest CEO Joe Nacchio's request to not be present in court when he is given a new sentence.


Investors snap up Telstra bonds

Telstra has sold 1 billion euros worth of 10-year bonds with a coupon rate of 4.25 per cent per annum, maturing on March 23, 2020.


Sprint Introduces Motorola i890

Combining a sleek, stylish look, advanced multimedia features and the best-in-class push-to-talk services of Nextel Direct Connect , Sprint announced availability of Motorola i890 on the Nextel National Network.


Moody's downgrades Partner Communications

Israel-based telecommunications company Partner Communications Co. said Monday that Moody's Investors Service downgraded the company's corporate family rating one notch to "Ba1." The rating is now non-investment grade, also known as "junk." Its previous rating was "Baa3," which is investment grade.


FCC unveiling sweeping national broadband plan

Monday, March 15, 2010 at 1:02 p.m. Read more: National , Business , U.S. Broadband Policy , Federal Communications Commission , Broadband Plan , TV Stations , Frequencies WASHINGTON a ' Communications regulators are unveiling a sweeping proposal to overhaul U.S. broadband policy.


FCC To Dictate 25 Times Internet Speeds

Dramatically increasing Internet speeds to 25 times the current average is one of the myriad goals to be unveiled in the National Broadband Plan by the the Federal Communications Commission on Tuesday a Some details of the plan have trickled out in the last few weeks including how to find spectrum to meet an anticipated explosion of handset devices ...


FCC Launches Broadband Testing and Reporting Tools for Consumers

From the Announcement Today, the Federal Communications Commission launched new digital tools - the Consumer Broadband Test and the Broadband Dead Zone Report - that allow consumers to test their broadband service and report areas where broadband is not available.


Cisco May Begin Selling Containerized Data Centers

Cisco Systems may soon join competitors IBM, SGI, and Sun in the lucrative market of containerized data centers, according to a report by Information Week .


Sprint Nextel Loses VoIP Outsourcing Contact with Time Warner Cable

As if the financial news for Sprint couldn't possible get worse, according to Kansas City Journal , Sprint Nextel Corp.


Motorola's Jha gets $3.77M in 2009, accepts bonus

After grabbing headlines with a sign-on bonus of more than $100 million, Motorola Inc.


Corning Watch: Endorsement for Massa's replacement up in the air

Just when Corning Inc. had developed a working relationship with freshman Rep. Eric Massa, the Corning Democrat exited the Washington stage in the middle of his term.


Positive trade, housing data suggest economic recovery is taking hold

The Canadian Press The Toronto stock market closed slightly higher Thursday thanks to a late-day gain in financial and gold stocks that sent the S&P/TSX composite index up 18.64 points to 11,979.7. The TSX financial sector gained 0.38% after the CEO of U.S. banking giant Citigroup, Vikram Pandit, said the bank was on a path toward 'sustained ...


TSX ekes out small gain in Thursday trading

An investor gestures in front of an electronic board with stock information at a brokerage in Shanghai.



OSS News Review