New Customer Communication in Realtime
Orga Systems promotes subscriber retention
Paderborn, Germany/ Barcelona, Spain, 16. February 2009: Orga Systems launches Customer Communication Platform (CCP). With CCP, mobile operators are able to deliver notifications and information relevant to the customer in realtime. This direct method of communication will enhance customer relationship. As customer orientation becomes more and more important, users expect to receive relevant information and have full insight into their accounts.
Operators must utilize their leverage within the value chain – any and all information concerning the customer should be put to good use. All relevant data is available, and CCP allows the operator to apply it in an efficient way. Today, more than ever, mobile subscribers expect to receive dedicated information and personalized offers regarding new services.
One Central Platform
This new customer communication solution is the central platform, enabling operators to inform users about everything relevant to their accounts – this transparency will enhance the customer experience. Information delivery is ensured through an inherent multi-channel capability. This intelligent channel management ensures, the message through the ideal channel and can also revert to backup channels.
Relevant information is always processed accurately – no matter if the delivery is scheduled or real time. Unnecessary or irrelevant information is filtered out via a sophisticated screening process. Pre-scheduled messages and special configuration options help to avoid false, inaccurate or untimely messages.
Multi-channel Capability
CCP allows operators to offer innovative customer services and implement the latest convergent applications.
With the platform one message cannot only be sent to a single user, but the same message can be send to an entire customer group. In this way, via any channel available, specific messages can reach individual groups, such as families. For example, a father could be informed via e-mail that his son has received a text message stating his balance is low.
In addition to an enhanced customer relationship management, the operator can benefit from reduced expenses. The pre-scheduled notification system reduces IVR load and diminishes call center costs, while using preexisting GSM technology. Because of its high scalability and performance, Orga Systems’ Customer Communication Platform is a viable option for small as well as tier 1 operators with more than 20 million subscribers alike.
About Orga Systems
Orga Systems is a leading expert in mission critical, convergent real-time billing. Their products enable international telecommunications companies to rate, charge and bill any service for prepaid, postpaid and hybrid subscribers.
Experts in Germany, Italy, Spain, Turkey, the Ukraine, Brazil and Malaysia create cost-effective, tailor-made solutions based on highly flexible products and high performance technologies.
Orga Systems Convergence Program™ includes a complete portfolio of pre-integrated, world-class products by Orga Systems and partners. Orga Systems’ professional customer and system integration services top off the solution bundle. With the modular pre-integration of third party products, Orga Systems supplies solutions that transcend the “one size fits all” approach other providers offer. Instead, a customized, flexible package is guaranteed for each individual project.
For more information please visit www.orga-systems.com.
