Mycom Performance Management Software contributes to O2’s No.1 J.D. Power Ranking in Customer Satisfaction Survey for Mobile Broadband
Mycom, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry, recently congratulated leading UK operator, O2, on their No.1 ranking in the recent J.D. Power Customer Satisfaction Survey of UK Mobile and Fixed Broadband.
J.D. Power and Associates latest customer satisfaction survey of UK Mobile and Fixed Broadband services ranked O2 ahead of all its rivals in the UK. The provider won high praise in the report for the performance and reliability of their network and services.
Contributing over the past 5 years to the success of O2’s network performance has been Mycom’s NIMS-PrOptima Performance Management software solution. Allowing full end-to-end performance management of the network, NIMS-PrOptima is deployed across O2’s 2G, 3G, radio, packet core and soft switch networks. Delivered interfaces have ensured seamless synchronization with Nokia and Ericsson 2G & 3G equipment, facilitating and empowering O2 engineers to achieve very high standards in the quality, performance and reliability of their network.
Nigel Purdy, Head of Technology Engineering at O2 in the UK said “NIMS-PrOptima gives visibility of 2G and 3G performance covering both voice and data. As our network has grown Mycom’s solution has proved to be scalable and has provided us with some simple yet intelligent reporting and analysis capabilities. This has helped us to monitor and manage the significant growth we are now experiencing in 3G data traffic which has come from a number of propositions including Apple’s i-Phone.”
Mycom’s Mounir Ladki, General Manager, Product Business Unit, commented “O2 has been a key customer of Mycom’s since 2004. Since the initial delivery of NIMS-PrOptima, O2 has been able to collect, view and evaluate performance and configuration data in near real time so that they are able to optimize the performance of the network and guarantee best levels of service to their subscribers, in a background of the ever increasing roll out of new services”. He went on to say “O2 has been able to benefit from increased operational efficiencies and reduce costs while rapidly introducing new innovative services. We look forward to our continued relationship with O2 in the coming years.”
