Multimedios Bolsters Customer Service Operations with C-COR
C-COR Incorporated (NASDAQ:CCBL) is expanding its global footprint in Latin America with the region’s first combined deployment of workforce management and network monitoring with Mexican operator Multimedios Redes. The package combines C-COR’s Mobile Workforce Manager (MWM) and CableEdge to enable advanced OSS functionality so that technicians and installers in Monterrey, Mexico, can proactively address customer service needs and monitor network performance second-by-second via mobile devices. Multimedios Redes is one of the first operators in Latin America to deploy automated workforce technology and is now also the first in the region to leverage the benefits of the integrated solution.
“As we deploy more advanced services, we are finding that management of the workforce and network monitoring should not exist in isolation,” said Jorge Azzario, CEO, Multimedios Redes. “We are convinced this solution will succeed in fulfilling our commitments to our customers and will help us further our technology leadership.”
C-COR’s MWM will help Multimedios Redes plan and expedite installations, truck routing, work orders, and dispatch in order to decrease the time spent on installations and to more efficiently route technicians and installers to the job site. C-COR’s CableEdge provides real-time views into the operator’s DOCSIS (R) network and monitors the entire subscriber experience from the headend to the customer’s home. Together, MWM and CableEdge deliver device and network service information directly to the Multimedios Redes’ field technician at the job site and to the Multimedios Redes’ network operations center Multimedios Redes plans to deploy the integrated MWM and CableEdge solution before the end of 2007.
“Multimedios Redes has turned to C-COR to bolster the strengths of its mobile workforce and technical support teams to deliver a better customer experience,” said Bailey Shewchuk, senior vice president, C-COR Global Strategies. “By combining MWM and CableEdge, Multimedios Redes will enjoy more efficient technician management, faster response times to customer requests, and proactive network monitoring to catch problems before they begin.”
MWM and CableEdge are part of C-COR’s CORAssure (TM), a complete and unified suite of OSS products that allows network service providers to easily ensure high levels of service availability through improved network monitoring, proactive network management, and superior subscriber support. More than 13,500 installers, technicians, and customer service representatives worldwide use C-COR’s MWM and more than 14 million DOCSIS devices are monitored worldwide by CableEdge.
About Multimedios
Multimedios Redes, a division of public telecommunications networks; part of Multimedios Group, a leading company covering the northeast of the country providing services of cable television, Internet, Digital Telephony and enterprise connectivity through a modern infrastructure.
The company has more than 20 years of experience, with a network infrastructure of more than three thousand five hundred miles with coverage in the metropolitan area of Monterrey and its nearby cities, using hybrid networks through fiber optics and coaxial cable.
About C-COR
C-COR enables its global customer base to confidently grow, manage and deliver next-generation products and services to consumers. The Company’s integrated access and management platforms deliver highly reliable and flexible voice, video and data, and support quick launch and cost effective scaling of new services. C-COR’s common stock is listed on the NASDAQ Global Market (Symbol: CCBL) and is a component of the Russell 2000 Stock Index. For additional information regarding C-COR, visit www.c-cor.com.
Related Articles:
- HP Helps Telecoms Manage the Customer Experience with New Operations Support Systems Software HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers. As part of the HP Next-Generation Operations Support Systems (HP NGOSS) portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually [...]...
- Clarity Demonstrates Innovation with its Integrated Service Operations Centre Clarity, the market leader in Unified Operational Support Systems (OSS), announced that it will be demonstrating its Integrated Service Operations Centre (iSOC) at Management World 2009, Nice, to complement the launch of the white paper by Stratecast, “Service Operations Centre – An Essential Necessity - An Executive Brief Featuring Clarity”. The iSOC is now critically important [...]...
- New TM Forum Report Shows Connection between Customer Experience and Profitability for Communications Service Providers TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today revealed the findings of its latest research in to the role of customer experience in communications service providers (CSPs). The research concludes that while CSPs remain challenged by inflexible legacy systems, a raft of data management issues, [...]...
- FTS Launches Prepackaged Billing and Customer Care Appliance for Entry-Level Operators and Service Providers FTS (LSE: FTS), a global provider of billing, CRM and policy control solutions for communications and content service providers, has launched FTS Express, a scalable and flexible billing and customer care system wrapped in a small appliance. This highly affordable, easy-to-deploy product has been specifically designed for entry-level ISPs and VoIP, WiMAX, Wi-Fi, and IPTV [...]...
- Telecom NZ’s Chorus Selects NetCracker’s Workforce Management Solution to Drive Automation NetCracker announced today that Chorus, Telecom New Zealand’s network business, will deploy NetCracker’s Workforce Management Solution to manage disparate parts of its operations. The solution will improve overall business process efficiencies, deliver a higher level of automation, and increase customer satisfaction. Chorus, a Telecom New Zealand business, builds and maintains the copper and fiber access [...]...
- NEC Selected by NTT DOCOMO to Provide Operations Support Systems NEC Corporation (NEC) today announced its selection by NTT DOCOMO, INC. to provide Operations Support Systems (OSS) that will be deployed by one of NEC’s United States-based subsidiaries, NetCracker Technology Corporation. DOCOMO is driving the construction of IP networks in preparation for the launch of its commercial Long Term Evolution (LTE) services in 2010. The OSS [...]...
- Customer experience dominates Clarity’s agenda at OSS BSS Summit Clarity, the leading provider of Unified NGOSS Telecommunications Operational Management solutions today announced a high-profile presence at the Frost & Sullivan 4th Annual OSS BSS Asia-Pacific Summit in Singapore, taking place from 24th – 25th March, 2010. Clarity has been selected to present a thought-leadership paper on the first day of the summit, entitled “Customer management [...]...
- cVidya Networks appoints Eran Wagner as President of its North American Operations cVidya Networks, a global leader in Revenue Assurance and Dealer Management Systems, has recently announced the appointment of Mr. Eran Wagner as President of the North American Regional Operations. Based in Palo Alto, California, USA, Mr. Wagner will lead the Company’s activities in the region. In his last position as Vice President at Amdocs, [...]...
- Service Model Catalyst Applies Telecom Service Assembly Standards to the Cloud Comptel Corporation (HEX: CTL1V), has recently told OSS News Review that BT and Progress Software will be participating in the second phase of the Service Model Catalyst, as it explores the creation of new converged services that include cloud-based Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) [...]...
- Convergys Launches Field Service Manager for CSPs Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of advanced workforce optimization products and services for the global communications industry. This new offering strengthens Convergys’ end-to-end BSS/OSS portfolio, enabling service providers to proactively predict service demand and quantifiably increase dispatcher efficiency and field productivity. Convergys Field Service Manager enables [...]...










