Mobiltel’s Customer Experience to be Enhanced by Amdocs’ Software and Services Selection
Mobile operator’s billing, ordering and customer management processes to be streamlined
Amdocs announced that Mobiltel (M-Tel), the largest mobile provider in Bulgaria, selected products from the Amdocs CES 7.5 portfolio. Amdocs products will replace M-Tel’s existing billing, ordering and customer management operations with integrated Amdocs software. In addition, Amdocs will be the prime systems integrator and will provide ongoing product support and maintenance.
M-Tel is a wholly-owned subsidiary of the mobilkom austria group, and joins other subsidiaries to deploy Amdocs, including in Austria, Liechtenstein, Slovenia, Serbia, and Macedonia. The Amdocs software will provide M-Tel with a single view of all customer information to reduce time to market for new services and deliver improved customer service for an enhanced customer experience.
M-Tel has licensed a number of pre-integrated billing and customer relationship management (CRM) products to address multi-channel ordering, customer self-service, sales force automation, customer service and support, and billing. M-Tel will also deploy the Amdocs Enterprise Product Catalog to gain a single view of all product definitions to streamline ordering.
For more information, please visit their webpage:
http://www.amdocs.com/Site/Products/Products.htm
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. The firm’s CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. This organization’s unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.
For more information.please visit their webpage:
http://www.amdocs.com/Site/Vision/CES/SOD.htm
About Amdocs
Amdocs (NYSE: DOX) is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.
For more information, please visit their website: http://www.amdocs.com
