MetaSolv Software, Inc., a global leader in service fulfillment operations support system (OSS) solutions for next-generation communications service providers, has launched MetaSolv Provisioning 6, the latest release of MetaSolv’s market-leading next-generation provisioning control platform. This release incorporates MetaSolv’s innovative new intelligent change management technology to dramatically reduce the costs of processing in-flight order changes.

Order changes, like supplemental service orders or modifications, are often requested after the service fulfillment process has been initiated. Assessing the impact of an order change, undoing the service provisioning steps that are no longer valid, and then re-calculating and re-processing the order is a complicated effort that severely impacts business productivity. As order complexity continues to increase, as with enterprise services or triple-play bundled services, it is not uncommon for an order to undergo multiple changes while the provisioning process is underway.

“The reliance on manual intervention by operations personnel to manage in-flight order changes is a time-consuming and costly process that often results in increased order fall-outs and slower service delivery,” said Paul Hughes, Vice President of Communications Software Strategies at the Yankee Group. “Provisioning 6, through its innovative intelligent change management technology, offers operators a highly unique and effective approach for automating and optimizing dynamic changes to a customer order.”

Provisioning 6’s innovative capabilities tackle the costly problem of order churn for all services and technology domains. The solution intelligently analyzes the impact of an order change, then automatically generates an optimal compensation plan and manages the execution of the plan until order completion. The overall process is optimized to ensure that order changes are processed with the least amount of modifications, and with minimal or no human intervention.

“Provisioning 6’s support for optimizing in-flight order change processes is just one more example of how MetaSolv is leading next-generation service delivery innovation in the OSS industry,” said David Sharpley, MetaSolv’s Executive Vice President of Marketing and Product Management. “This capability offers service providers a unique competitive advantage by dramatically reducing operating costs while at the same time improving the customer experience through the rapid and efficient resolution of order changes.”

About MetaSolv
MetaSolv, Inc. (Nasdaq:MSLV) is a global leader in comprehensive operations support system solutions for next-generation communications service providers. MetaSolv automates the order-to-activate provisioning process for traditional and next-generation IP-based wireline and mobile service providers. MetaSolv’s multi-service, multi-technology capabilities include order management, inventory management, service activation, configuration management and network mediation. More than 170 global service providers – including Brasil Telecom, BT, Cable & Wireless, O2, Singtel, Telstra, T-Mobile, UPC, Verizon Dominicana, and Vodafone – use MetaSolv’s solutions to achieve increased revenues, reduced costs, and enhanced customer service. MetaSolv is a global company, headquartered in Plano, Texas. Visit www.metasolv.com for more information.

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