J:COM Chooses Amdocs for Customer Management

7:59 am   -   May 21st, 2009

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that Jupiter Communications (J:COM), Japan’s largest multi-play service provider, has selected Amdocs for customer management and will upgrade its Amdocs billing system to address its future growth and manage billing for multi-play products and services. In addition, Amdocs will continue the partnership with Sumisho Computer Systems Corporation, a local systems integrator, for this project.

Together, Sumisho Computer Systems and Amdocs have provided J:COM with a number of products and services including customer care and billing products for more than 12 years. J:COM is a leading provider of high-speed Internet access, telephony and mobile services through 20 managed franchises and serves approximately 2.6 million subscribers.

“At J:COM, we are pioneering new products and services to deliver the most compelling customer experience,” said Tomoya Aoki, chief financial officer of J:COM. “J:COM’s long standing relationship with Amdocs and its innovative solutions will enable us to deliver operational and technical strategies for sustained growth and subscriber support across our business. We anticipate that these new products will enable us to transform our call center operations and maximize the value of our customer interactions.”

As part of this customer management system replacement, J:COM will deploy Amdocs Smart Agent Desktop, which is part of Amdocs CES (customer experience systems) product portfolio. This agent portal provides a unified desktop to manage all customer interactions regardless of where the information resides, and supports first-call resolution. The Amdocs Smart Agent Desktop will enable J:COM agents to respond quickly to service and information requests, and make recommendations for new services to its customers.

In addition, J:COM will upgrade its billing system to the Amdocs Multi-Play Smart Pack billing solution. The integration of Amdocs’ customer management and billing solutions will enable J:COM to automate its order-to-cash process, and quickly and cost-effectively deliver innovative bundles, pricing options and personalized offerings to its customers.

Related Articles:

  1. Rogers Upgrades its Amdocs Customer Management System Amdocs (NYSE: DOX), the leading provider of customer experience systems, has told OSS News Review that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5. This deployment is the first step in a multi-year transformation project to support Rogers’ quadruple-play offering with integrated [...]...
  2. Republic of Kazakhstan Chooses Amdocs Customer Management Offering Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been chosen by the Republic of Kazakhstan to provide customer relationship management (CRM) functionality for its Electronic Government project. Amdocs CES - CRM 7.5 will serve as the front-end interface both for government agents processing and responding to citizen requests, and for Kazakhs interacting [...]...
  3. MetroPCS Deploys Amdocs Billing, Customer Relationship Management and Operational Support Systems MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that MetroPCS completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced on October 6, [...]...
  4. Finland’s Elisa Chooses Amdocs for Managed Services and Billing Transformation Elisa Corporation (HEL: Elisa A), Finland’s leading provider of wireless, wireline, broadband Internet and cable TV services, and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has signed a six-year managed services and billing consolidation agreement. Under the terms of the agreement, Amdocs will immediately assume responsibility for day-to-day management and maintenance of [...]...
  5. Amdocs Selected by Clearwire for Customer Experience Systems Deployment and Managed Services Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been selected by Clearwire Communications LLC, a subsidiary of Clearwire Corporation, for a multi-year agreement for the license and implementation of Amdocs CES 7.5 products and managed services. The Amdocs products and services will support Clearwire’s retail and wholesale business. Clearwire has licensed products from [...]...
  6. Amdocs Continues to Demonstrate Leadership in Customer Experience Systems for the Cable Broadband Industry Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), demonstrates its ongoing innovation in support of the broadband cable industry at The Cable Show. Amdocs is showcasing a prototype of its tru2way (interactive digital cable services delivered over the cable video network) technology as part of the prestigious CableNET Technology Showcase. Amdocs also [...]...
  7. Leading Analyst Firm Recognizes Amdocs for Charging, Billing and Partner Management Systems Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been identified by Stratecast, a division of Frost and Sullivan, as holding the largest global market share in service-provider charging, billing and partner management systems. This was reported in Stratecast’s recently-published research series(1) on global billing. “With its strength in addressing the end-to-end billing functions, [...]...
  8. Amdocs Expands and Extends Managed Services Agreement with AT&T Services through 2017 Amdocs (NYSE: DOX) has signed an agreement with AT&T Services Inc. to provide additional applications management services in support of AT&T’s Wireline customer care, billing, ordering and wholesale platforms beginning early spring of 2010. Amdocs extended agreements signed in 2007 under which it manages AT&T’s legacy consumer and wholesale platforms through 2017. About [...]...
  9. Amdocs Extends Relationship with Bell Canada for Additional Five Years through 2017 Amdocs (NYSE: DOX), the leading provider of customer experience systems, will extend its current managed services and related professional services relationship with Bell Canada to deliver and support billing and billing-related services across the organization for an additional five years through 2017. “The decision to extend our relationship with Amdocs further enhances our ongoing efficiency efforts [...]...
  10. Amdocs Unveils Low-Cost Service Fulfillment for Carrier Ethernet and MPLS IP VPN Fast, reliable deployment, and delivery of new services are ensured by pre-integrated, pre-configured bundles of products and processes Amdocs announced the launch of two new Amdocs Operational Product Packs for the fulfillment of Carrier Ethernet and MPLS IP VPN (Multi-protocol Label Switching – Internet Protocol – Virtual Private Network) services. This announcement was made at [...]...




 







Moreover Technologies - Telecom news - 30 of 48237 returned
Moreover Technologies - Real-time news and blogs from thousands of sources

VA Home Loans - Sponsored Link
Ad - $0 down. Up to $729k. Fast & Easy VA Loans. Pre-Qualify Today!
MCI moots rural medical colleges to tackle shortage
Tags: Medical Council of India, Dr Ketan Desai, MBBS, Bachelor of Rural Healthcare, National Rural Health Mission According to statistics, India [ Images ] constitutes 17 per cent of the world's population, but accounts for 20% of its ailments, most of
BT enhances One Source service for Polycom systems
(Telecompaper) Audio, video and web collaboration services provider BT Conferencing has expanded its BT One Source for Polycom's Immersive telepresence managed service...
Micromax challenges Samsung, LG in mobile phone stakes: Recent entrant surpri...
Indian mobile handset maker Micromax Informatics Ltd is challenging Samsung India Electronics Pvt. Ltd and LG Electronics India Pvt. Ltd as one of the top three sellers of cellular phones in the country, overtaking rivals such as Motorola Inc. and Sony
Optus Profit up as Mobiles Grow, but Challenges Ahead
SYDNEY?Continued growth in mobile revenues saw Optus achieve a 15.7 per cent rise in third quarter net profit but an analyst says it is facing pressure to hold its number two position in the market. Optus on Tuesday posted net profit of $165 million
Vodafone Wins Oracle Enterprise Deal
Vodafone Global Enterprise has been appointed by Oracle to manage its mobile service needs in its Europe, Middle East and Africa (EMEA) region in a four-year deal Under the agreement, Vodafone Global Enterprise, the dedicated division of Vodafone that
SingTel rubbishes reports it plans to sell Optus stake
(Asia in Focus) SINGAPORE TELECOMMUNICATIONS LTD (ASX:SGT) has again denied reports it is set to sell off its interest in Australian telco OPTUS. SingTel chief executive Chua Sock Koong told journalists on a conference call on Tuesday that she was
China Telecom to build production base for mobile reading
China Telecom (00728.HK; CHA.NYSE) plans to establish a plant to produce electronic book readers in eastern China's Zhejiang province, and is negotiating with telecom equipment manufacturer Datang Telecom Technology (600198.SH) in joint developing the
Micromax challenges Samsung, LG in mobile phone stakes: Recent entrant surpri...
(McClatchy-Tribune Informa) Indian mobile handset maker Micromax Informatics Ltd is challenging Samsung India Electronics Pvt. Ltd and LG Electronics India Pvt. Ltd as one of the top three sellers of cellular phones in the country, overtaking rivals such
Telesoft To Discuss Five Key Steps To Reigning In Wireless Expenses At AOTMP ...
Dennis Ashton, Regional Director for Telesoft (http://www.telesoft.com/?src=prw&110) and veteran of the telecom industry, is responsible for helping organizations centralize, automate and track their telecom expenses to reduce fixed and mobile spend. For
Tele2 boosts dividends after solid Q4 results
Tele2 reported fourth-quarter sales down 1 percent from a year earlier to SEK 9.889 billion. The company attributed the fall to the sale of its fixed-line operations in Norway earlier last year. EBITDA improved slightly to SEK 2.188 billion from SEK
Intuitive User Interfaces Introduces One Touch User Experience for Mobile Phones
Introduces One Touch User Experience for Mobile Phones ' Underlying Technology is Based on Understanding and Predicting Which Actions Users Want to Perform in Various Situations, and Enabling Those Actions With One Touch PR Newswire NETANYA, Israel, Feb.
Microsoft e-health research taps Xbox, mobile phones
Microsoft is researching how gadgets like the company's Xbox game machine, surface computers and accelerometers in mobile phones could be used to improve health care. Some of the applications from Microsoft Research, the software giant's lab branch,
Zeus Research and STi let you use phone cards to buy virtual goods
STi Prepaid has created a huge empire with prepaid phone cards, selling over 200 million cards a year in 200,000 stores. In a smart move, Zeus Research is teaming up with STi to create a way to use those cards to pay for virtual goods inside online
Better buying helps BT cut costs
Telecoms giant BT is the latest firm to credit procurement for cutting costs during difficult economic conditions. In the company's second quarter results for the three months ended 30 September, BT said it was making good progress with cost reduction

OSS News Review

Telecom News
Telecom news continually updated from thousands of sources around the net.

SingTel's Profit Gains 24% on Phone-Service Demand in Australia, Singapore

Singapore Telecommunications Ltd. , Southeast Asiaa s largest phone company, reported third-quarter profit rose 24 percent on demand for mobile services at home and rebounding earnings from Indonesia.


Sweden to prosecute alleged Cisco, NASA hacker

The prosecution of a Swedish man charged with breaching the computer networks of NASA and Cisco Systems and making off with sensitive source code will be transferred to Swedish authorities, US federal prosecutors said Monday.


Nortel reaches deal with pensioners

Nortel Networks Corp. says it has reached a deal with its pensioners and employees on long-term disability.


BT fibre broadband: 'We'll open our ducts if you do'

BT has revealed it is in discussions with telecoms regulator Ofcom about opening access to its ducts and telegraph poles to other broadband providers so they can install their own next-generation broadband fibre lines.


FairPoint Files Bankruptcy Plan 10min

Financially troubled FairPoint Communications Inc. has submitted its bankruptcy reorganization plan after two months of delays.


Nokia to ax 285 jobs in Finland

Nokia Corp. said Monday it will lay off 285 people in Finland, as the world's largest mobile phone maker strives to cut costs and streamline operations.


Telecom Italia denies only two bidders remain for Argentina stake

Italian operator insists it is in the process of compiling a short list from a 'number of bidders'. Telecom Italia denied Thursday a report that only two bidders remained in the running for its stake in Telecom Argentina.


download free software

TechSerious.com Additional Listings Get organized with Microsoft Windows Server.


Genpact Reports FY '09 Revenues of $1.12 Billion, up 8%; Adjusted...

Genpact Limited , a leader in managing business processes, today announced financial results for the fourth quarter and full-year ended December 31, 2009.


American Axle, Tyson Foods, Corning are big movers

The following stocks were among those that moved substantially or traded heavily Friday on the New York Stock Exchange and the Nasdaq Stock Market: NYSE: Air Products & Chemicals Inc., down $5.05 at $68.64 The industrial gas supplier made an unsolicited bid of about $5.1 billion for Airgas Inc.


U.S. January Unemployment Unexpectedly Falls to 9.7%; Payrolls Drop 20,000

The unemployment rate in the U.S. unexpectedly dropped to 9.7 percent in January, indicating the labor market may be poised to climb out of its deepest slump since World War II.


PAETEC To Open Flagship Data Center in Massachusetts

PAETEC Holding Corp. has unveiled plans for an expansive, high-tech data center in Andover, Mass., approximately 24 miles north of Boston.


Paetec Ceo Speaks Out

Headquarters would use the Seneca Building Downtown, and also the Midtown parking garage would stay.


Nokia's free Ovi Maps scores a download every second

Nokia is on a roll after its stagnant 2009, with strong quarterly results and rising smartphone share.


Leap shares retreat after downgrade from JPMorgan; analyst says sale would 'c...

Shares of Leap Wireless International Inc. took a hit Friday after a JPMorgan analyst downgraded the prepaid wireless service provider, saying a sale of the company would be "very challenging." The Wall Street Journal reported earlier this week that the company has hired bankers to explore a sale.



OSS News Review