IntraISP Selected by Broadband Over Power Line Internet Service Provider for OSS/CRM /Billing Platform
IntraISP, LLC (http://www.intraisp.com) a premier business management software developer, announced today it has entered into a License Agreement with Mid-Michigan’s emerging leader in Broadband over Power Line (BPL) high-speed Internet service, Lighthouse Broadband, for its’ flagship IntraISP release 6.1, a comprehensive billing & business management portal and software platform.
Lighthouse Broadband (http://www.lighthousebbd.com) a wholly owned subsidiary of The Shpigler Group, is also engaging IntraISP to integrate this new software system with their BPL (also known as Power Line Communications or PLC) broadband network and ISP services platforms to enhance billing processes, general customer services and back office controls.
“We set the bar very high for our selection criteria because our clients include utilities, municipalities and telecom service providers.†Said David Shpigler, President, The Shpigler Group. “Given the complexities of BPL and its wireless component, IntraISP’s cross platform capabilities tied together the complete customer experience from sector based prequalification, email creation, to billing and detailed trouble ticketing†Shpigler furthered.
Proponents view BPL as a practical alternative to other high-speed Internet technologies such as cable modem and telephone digital subscriber or DSL. Rural communities in particular often lack broadband services or choice. Lighthouse Broadband stands as a pioneer utilizing the next generation of broadband technology in otherwise underserved areas of Grand Ledge and Mid-Michigan.
“Given The Shpigler Group’s strong background in Strategy Management Consulting, Operations Management and ongoing operation of its own branded service, we are very pleased to have successfully completed The Shpigler Group’s thorough and detailed selection process, complete with extensive interviews with some of our current clients†Said IntraISP’s Doug Reineri. “Our integrated deployment with Lighthouse Broadband marks our first BPL based Internet Service Provider in the U.S. and rounds out their “Best of Class†partnering criteria for their performance and customer centric platform†Reiner continued.
IntraISP 6.1 features a Back Office Support System (BOSS) with CRM, Revenue Management, OSS, Executive Portal and Control Panel, Customer Self Care allowing end users to Manage Services, open and track Trouble Tickets, and view Billing History, and a VOIP module supporting Service Creation, softswitch/media gateway integration, Rate Center Configuration Tool, Active DID report and more.
