Interactive Enterprise Limited (IE) and Suntech have signed a new agreement where both companies will work together in delivering an integrated end-to-end solution for the Polish and Eastern European broadband market encompassing billing, customer relationship management (CRM), network inventory and planning and service provisioning and management.

Under the terms of the agreement, Suntech will resell Interactive Enterprise’s industry-leading service provisioning and management solution, Conexon as part of its suite of existing Operational(OSS) and Business(BSS) Support Systems consisting of pre-integrated billing, CRM, workflow and network inventory.

With greater competition in the broadband market, service providers are looking for more innovative ways to streamline their operational costs while at the same time being more responsive and creative in meeting their customers’ needs. Having an end-to-end integrated OSS/BSS solution enables service providers reduce their operational costs and deliver a more enhanced level of customer satisfaction. Because the IE/Suntech solution is integrated, operators do not need to spend unnecessary time and resources integrating diverse OSS/BSS elements. Additionally, they can seamlessly create and activate services from order-entry right through to CPE access devices instantaneously.

Paul McBride, CEO, Interactive Enterprise said, ”We are delighted to be partnering with Suntech and believe our new agreement will bring significant benefits to broadband operators within the Polish and Eastern European markets. With our Conexon solution combined with Suntech’s range of OSS/BSS solutions, operators can now realise substantial cost-savings in creating and delivering broadband services across their subscriber base.”

As part of their new agreement, Interactive Enterprise and Suntech have worked on developing an interface between their respective solutions that will provide operators with flow-through provisioning capabilities from order-entry right through to CPE devices. In effect, operators can seamlessly automate the creation and activation of their service offerings from one single point of entry. This has enormous benefit for the operator as it eliminates the need to link disparate and disconnected systems together and ensures services can be activated as quickly as possible.

“As one of the leading OSS/BSS vendors in Poland, we look forward to developing a strong and long lasting partnership with Interactive Enterprise. With operators wishing to deliver more complex and varied service packages across multiple technologies and networks, we are confident that an integrated solution from IE and Suntech will enable them optimize revenue generation and customer satisfaction,” said Piotr Saczuk, CEO, Suntech.

Conexon enables operators to provision, activate and manage the delivery of multiple services including data, voice, video and wireless. Designed on an open architecture, Conexon encompasses a high-performance provisioning engine and a set of industry standard interfaces that can be combined to create a comprehensive solution that meets the individual business and technical needs of each broadband operator. With support for leading industry broadband standards and technologies, Conexon allows for the rapid activation of services across the operator’s customer base helping to maximize revenue and market share.

Conexon not only enables broadband operators to rapidly provision services but also offers a suite of add-on management modules that helps operators effectively manage how subscribers use these services. Conexon’s integrated modules primarily focus on managing the customer experience so that operators can maximize revenue generation and customer loyalty.

Suntech develops and markets a complete range of end-to-end OSS and BSS solutions encompassing billing, customer relationship management(CRM), network inventory and planning systems. Suntech’s billing and CRM solutions enable operators quickly launch new products and services, reduce operational costs in addition to enhancing the overall customer experience. Network inventory and planning systems from Suntech help the operator focus on delivering an optimal quality of service by proactively monitoring network performance in real-time.

About Interactive Enterprise
Founded in 1998, Interactive Enterprise Ltd. (IE) develops and markets broadband service management solutions to operators throughout North America, Latin America, EMEA and Asia. Through its modular and flexible service activation and management solution, Conexon, IE enables operators to rapidly deploy voice, video, data and wireless (quad-play) services to their subscribers across multiple broadband platforms.

A suite of integrated management modules provides operators with the ability to enhance the customer broadband experience by delivering feature-rich applications that enable self-provisioning/self-care, pre-paid services, content management and guaranteed quality of service. With headquarters in Dublin, Ireland, the company delivers an integrated end-to-end broadband solution working with a host of industry partners including Motorola and Comverse. More information on Interactive Enterprise and Conexon can be found at www.interactive-enterprise.com.

About Suntech
Suntech, company founded back in 1995, is a leading provider of integrated Billing, CRM, Network Inventory and Workflow solutions for the telecom market and new generation service providers worldwide. More information on Suntech can be found at www.suntech.pl