Subex Ltd, a leading global provider of Operations and Business Support Systems (OSS/BSS) for communications service providers, announced that Eagle Mobile, a leading operator in Albania has signed on Subex’s ROC (Revenue Operations Center) for fraud management to combat fraud in the Albanian market. The project will be executed by Gantek, a key partner, using Subex’s flagship fraud management solution. With this win, Subex further establishes its unassailable position in Central & Eastern Europe, an emerging market for telecom software solutions.

The joint Subex-Gantek solution will allow Eagle Mobile to detect and prevent fraudulent activities using advanced technologies and various modules. The objective is to prevent fraud and increase revenues with the solution. Besides meeting the needs of centralizing the fraud management system, the system also allows the operator to track fraudulent attempts occurring in different service layers through an integrated approach. Using advanced methods of analysis, ROC Fraud Management also eliminates the risks arising from prepaid services, as it does for postpaid services. With this solution Eagle Mobile hopes to grow the Albanian market, by providing services to customers on actual costs, minimizing fraud, and beat competition.

Bülent Dörttepe, the CTO of Eagle Mobile, while emphasizing that they provide services with European standards in Albania, added, “To provide services of high quality standards in the world of Telecom is an indispensable element not only for operational profitability but also for gaining competitive advantage. This Fraud Management solution will provide our customers with services on actual costs by preventing the misuses. We believe that the project we have completed successfully in many countries will accelerate our growth process in Albania.”

“It has been our constant endeavor to provide best in-class products and support to CSPs to achieve better operational efficiencies. This new win is testimony to the fact that our reach is global and we remain committed to our belief of helping operators achieve competitive advantage in their markets. Further, we continue to maintain our significant lead in this space in Central & Eastern Europe. Fraud management is today a growing business driver and our ROC Fraud Management solution is one of the best in its category”, said Sudeesh Yezhuvath, Chief Operating Officer, Subex Ltd.

Subex’s ROC Fraud Management, is built to help CSPs (Communication Service Providers) move towards fraud prevention by eliminating known frauds, reducing free run time, augmenting internal controls and through continuous fraud management process improvement. It boasts several industry-leading features, enabling real time reaction through its in-line controls and transaction controls and prioritizes investigation of potential fraud cases through its advanced artificial intelligence (AI) techniques.

Some of Subex ROC Fraud Management’s features are:
• Pre-check functionality, which runs multiple checks on new subscription against blacklists and identifies fraudsters based on phonetic, exact and combination matches.
• Patent-pending e-fingerprinting feature, which captures the details of subscriber behaviour and matches against a hot list of previously recorded fraudster fingerprints without relying on any subscriber credentials.
• IAQ (Intelligent Alarm Qualifier), which uses AI to detect the truly false alarms, thereby increasing analyst productivity and reducing revenue leakage.