Convergys Wins Service Leader Award from CRM Magazine
Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, announced today that CRM magazine selected Convergys as a 2006 Service Leader Award recipient for outsourcing services. This is the second consecutive year that Convergys has received this award. CRM magazine selects its service leaders based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction.
In announcing the Convergys award, CRM magazine described Convergys as “one of the most versatile BPO providers” and recognized Convergys for its high marks in customer satisfaction and company direction. Also, according to CRM magazine, an industry analyst involved in this year’s rating process stated: “When you’re looking for a name in outsourcing, Convergys is as blue chip as you’re going to get. They can build a strong HR and F&A business around all of their customer care stuff, which only helps them leverage customers better. They have an excellent reputation amongst their customers across many verticals.”
“Winning this award for the second consecutive year is a great testament to our employees and the strength of the differentiated value we bring to our clients in our outsourced services,†said Clint Streit, Executive Vice President of Global Operations for Convergys’ Customer Care business. “Companies that choose to outsource or those who operate in-house operations benefit from Convergys’ real-world expertise and experience in managing complex customer interactions and relationships.”
CRM is a monthly publication designed to help business executives use CRM strategies and technologies to improve sales, marketing, and customer service; strengthen customer relationships; grow revenue; and increase profitability.
By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Out doing [tm] on behalf of its clients every day.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 72 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
