Related Articles:

Convergys Releases New Version of Product Control Manager Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of Product Control Manager 2.0 within its BSS/OSS solution portfolio. This new version of Product Control Manager includes innovative new features that provide enhanced support for product change management, dynamic data modeling, and real-time integration with external systems. Available now, the [...]...
Convergys: U.S. Wireless Service Providers Confront Costly Challenges as Mobile Data Usage Escalates. Now What? At CTIA Wireless 2009 this week in Las Vegas, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on the importance of proactive customer care to reduce “early life churn” with regards to growing consumer and business adoption of mobile data usage. Speaking on “Creating and Managing Mobile Content,” Convergys’ Perry [...]...
Convergys Receives Awards of Excellence from Customer Interaction Solutions Magazine Convergys Corporation (NYSE: CVG), a global leader in relationship management, has told OSS News Review that Technology Marketing Corporation (TMC) has honored Convergys with two Awards of Excellence from Customer Interaction Solutions Magazine, the leading publication in CRM, call centers, and teleservices since 1982. TMC honored the Convergys Interaction Portal with the 2009 Speech Technology [...]...
Convergys Thought leadership Speaker Series: Consumers are Increasingly Rating Companies At the Billing and OSS World Conference and Expo in Las Vegas this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on the importance of integrating product and service catalogs with billing and fulfillment systems to deliver a superior service experience. Conference attendees can visit Convergys at booth [...]...
Comarch CEO to Present during Telekommarkt Europa Conference Prof. Janusz Filipiak, Founder and CEO of Comarch, a global business solution provider, employing over 3500 people worldwide, will hold a presentation on “Driving Successful Business Models in the NGN Environment” during the 15th Annual International Conference of “Telekommarkt Europa”, organized by Handelsblatt on the 17th and 18th of June in Düsseldorf, Germany. The presentation will [...]...
Convergys Partners with IP Integration to Deliver Enhanced IVR and Speech Automation Solutions Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Convergys’ award-winning Interactive Voice Response (IVR) voice portal and speech automation solutions to the UK contact center marketplace. IP Integration works with clients to derive the maximum benefit [...]...
renna Selects Convergys Integrated Solutions for Prepaid Wireless Subscribers in Oman Global relationship management leader Convergys has signed an agreement with renna, the Middle East’s first mobile reseller, to provide prepaid services to mobile subscribers in Oman. Utilizing prepaid services obtained from its acquisition of Intervoice [R], Convergys’ Relationship Technology Management business unit has: • Implemented components of the prepaid solution, including real-time rating, self-service, and value-added services, [...]...
NewWave Communications Streamlines Triple-Play Support and New Service Delivery with Convergys Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that NewWave Communications, a leading regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice [R] IP [...]...
Convergys Announces Platform-independent On-Demand Voice Authentication Solution Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of a platform-independent On-Demand Voice Authentication solution. Convergys clients and non-Convergys clients can easily implement this solution by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a [...]...
Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent [...]...