INR Media Network



 
 


 

Convergys to Open New Facilities in Kentucky and Texas

8:07 pm   -   January 25th, 2007

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, and the largest, outsourced contact center services provider in the world, has announced that it will open new facilities in Kentucky and Texas as part of a plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the previously announced Albuquerque, New Mexico facility Convergys acquired in December.

- In the first quarter of 2007, Convergys expects to open a new contact center in Erlanger, Kentucky, in the Greater Cincinnati metropolitan area. That facility is expected to employ approximately 600 people.

- Convergys plans to open a contact center in Longview, Texas, in the second quarter of 2007 with approximately 550 employees.

Hiring for both management and staff positions for these two new Convergys facilities is underway and prospective employees should visit the Convergys Web site www.convergys.greatjob.net or call (888) 484-4473 for specific information.

Once operational, these new Convergys facilities will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as “back office” applications such as correspondence and processing. Vertical industries to be supported in the new operating sites range from telecommunications to healthcare and financial services.

“The Greater Cincinnati and Longview areas offer a motivated workforce of dedicated, well-educated, professionals and the infrastructure needed to deliver world-class customer care,” said Clint Streit, executive vice president of Convergys’ Customer Care business. “We are pleased to be working with local firms in both metropolitan areas and have been able to locate excellent existing buildings for our use. This will enable the quick start-up times we need to meet the expanding needs of our domestic and international customer care clients.”

These new contact centers will be closely integrated with Convergys Global Assurance Network.” This gives Convergys control of its end-to-end operations and processes, just as the company has in Canada, India, the Philippines, and Europe, and assures extensive redundancy in case of an emergency.

The new Convergys contact centers will be designed to international standards with work areas ergonomically designed for contact center work.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Related Articles:

  1. Convergys Partners with IP Integration to Deliver Enhanced IVR and Speech Automation Solutions Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Convergys’ award-winning Interactive Voice Response (IVR) voice portal and speech automation solutions to the UK contact center marketplace. IP Integration works with clients to derive the maximum benefit [...]...
  2. Convergys: U.S. Wireless Service Providers Confront Costly Challenges as Mobile Data Usage Escalates. Now What? At CTIA Wireless 2009 this week in Las Vegas, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on the importance of proactive customer care to reduce “early life churn” with regards to growing consumer and business adoption of mobile data usage. Speaking on “Creating and Managing Mobile Content,” Convergys’ Perry [...]...
  3. Convergys Thought leadership Speaker Series: Consumers are Increasingly Rating Companies At the Billing and OSS World Conference and Expo in Las Vegas this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on the importance of integrating product and service catalogs with billing and fulfillment systems to deliver a superior service experience. Conference attendees can visit Convergys at booth [...]...
  4. NewWave Communications Streamlines Triple-Play Support and New Service Delivery with Convergys Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that NewWave Communications, a leading regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice [R] IP [...]...
  5. Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent [...]...
  6. Convergys Receives Awards of Excellence from Customer Interaction Solutions Magazine Convergys Corporation (NYSE: CVG), a global leader in relationship management, has told OSS News Review that Technology Marketing Corporation (TMC) has honored Convergys with two Awards of Excellence from Customer Interaction Solutions Magazine, the leading publication in CRM, call centers, and teleservices since 1982. TMC honored the Convergys Interaction Portal with the 2009 Speech Technology [...]...
  7. Convergys Announces Enhanced Infinys ICOMS Convergent BSS OSS System Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced enhancements to its Infinys [R] ICOMS convergent BSS/OSS system that significantly improve cable and DBS operators’ ability to deliver a superior service experience – boosting customer satisfaction, loyalty, and profitability, while supporting a model of reduced total cost of ownership (TCO). Infinys ICOMS [...]...
  8. renna Selects Convergys Integrated Solutions for Prepaid Wireless Subscribers in Oman Global relationship management leader Convergys has signed an agreement with renna, the Middle East’s first mobile reseller, to provide prepaid services to mobile subscribers in Oman. Utilizing prepaid services obtained from its acquisition of Intervoice [R], Convergys’ Relationship Technology Management business unit has: • Implemented components of the prepaid solution, including real-time rating, self-service, and value-added services, [...]...
  9. Convergys Announces Platform-independent On-Demand Voice Authentication Solution Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of a platform-independent On-Demand Voice Authentication solution. Convergys clients and non-Convergys clients can easily implement this solution by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a [...]...
  10. Convergys Releases New Version of Product Control Manager Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of Product Control Manager 2.0 within its BSS/OSS solution portfolio. This new version of Product Control Manager includes innovative new features that provide enhanced support for product change management, dynamic data modeling, and real-time integration with external systems. Available now, the [...]...




 


















Moreover Technologies - Telecom news - 30 of 51075 returned
Moreover Technologies - Real-time news and blogs from thousands of sources

Trading Stocks Made Easy - Sponsored Link
Ad - We'll teach you how to make over 400% on one trade, for FREE. Sign up today!
Telstra taking mobile broadband to 172Mbps
Telstra has selected suppliers for a technology trial of new high bandwidth Long-Term-Evolution (LTE) mobile network technology. Telstra has selected three companies with which to carry out the LTE trials, including current network technology supplier
Pricey Nexus One Moving To AT&T, Sprint Networks
Google's Nexus One may have gotten off to a rocky start with consumers, but the "superphone" is making fast inroads with wireless carriers. Google this week started selling a Nexus One that will run on AT&T's 3G network, and has also inked a deal with
FCC Faces Battle To Pay for a Public-Safety Network
Even as congressional Democrats discuss an opt-out provision for national health-care reform -- a move that undercuts the basic premise of President Obama's proposal, that real efficiencies can only be created when everyone is insured -- private
Qualcomm In Broadband Wireless Auction
A winning bid would turn Qualcomm into a joint venture partner in an Indian mobile network, at least for a while. The U.S. chip maker intends to find an Indian partner if it succeeds in the auction, as per telecommunications rules in India, it said.
Malware In HTC Magic Smartphone
The malware was once again found on the SD card that shipped with the Android-based smartphone. At the time of the original report, on March 8, a Vodafone spokesman said 'it appears to be an isolated incident', and Panda's senior research adviser Pedro
Palm trims its losses, but key smartphone sell-through falls short of expecta...
SAN FRANCISCO (MarketWatch) -- Palm Inc. cut back its net losses for the third fiscal quarter on a sharp jump in sales. For the third fiscal quarter, Palm /quotes/comstock/15*!palm/quotes/nls/palm (PALM 5.65, +0.28, +5.21%) reported a net loss of $18.5
Infonetics Research: Recovery well underway in Ethernet switch, enterprise ro...
BOSTON, MA -- (Marketwire) -- 03/18/10 -- Market research firm Infonetics Research ( http://twitter.com/infonetics ) recently released three enterprise networking market reports with new fourth quarter (4Q09) and year-end data, vendor market share,
Does Palm need a new smartphone?
By MarketWatch SAN FRANCISCO (MarketWatch) - Palm Inc.'s stunningly low fiscal fourth quarter revenue forecast is likely leading many on the Street to wonder whether its big focus on marketing is properly addressing its issues. Palm's
Palm cuts loss but smartphone performance is weak
By MarketWatch The wireless device makers stock was flat in after-hours trading following the report, issued after the closing bell. Shares of the handset maker are active in late trading following its third-quarter earnings report in which the company
Telco regulator defends bid for last 3G license
THE NATIONAL Telecommunications Commission (NTC) yesterday defended its decision to bid out the last remaining license for third-generation or 3G mobile phone services next month, saying the government has been losing millions in revenues. NTC Deputy
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes Green Power So...
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes Green Power Solar to the Program! The Think Green team recognizes that global warming is a serious problem that needs a call to action. One of those actions is to go solar. Solar power
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes MyHouseFilter....
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes MyHouseFilter.com to the Program! Here at Designing Spaces, our Think Green team knows that utility and energy consumption can be a major contributor to your household bills. If you heat
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes Nuvo H20 to th...
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes Nuvo H20 to the Program! The Designing Spaces Think Green team knows whats on tap for making water healthier for us! Hard water can leave scaly deposits on our skin, hair, clothes
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes SCA Tissue Nor...
O2 Medias Hit Show Designing SpacesThink Green Series Welcomes SCA Tissue North America to the Program! Recycle, recycle, recycle! People are starting to understand that reducing their use of paper products is a vital step to lowering their

OSS News Review

Telecom News
Telecom news continually updated from thousands of sources around the net.

After Hours: Palm leads after-hours action following results

Palm Inc. shares were active in after-hours trading Thursday following its third-quarter earnings report in which the company exceeded its previously lowered forecast.


FCC shows off spectrum map

The FCC has launched a beta version of its proposed Spectrum Dashboard, showing who owns which airwaves and where in an easy-to-use format.

If you want to skip the article, here is the direct link to the tool.


Siemens to cut 4,200 jobs at IT business

EUGermany-Siemens-Job Cuts,0123 Siemens to cut 4,200 jobs at IT business Eds: APNewsNow.


China Mobile growth prospects improve

China Mobile's forecast-beating results suggest its years of investment in data services is paying off, helping the world's largest mobile carrier report an unexpected rise in revenue per user.


Sprint preps WiMax smartphone for CTIA launch

Sprint Nextel is reportedly poised to launch the first WiMax 4G smartphone at the CTIA wireless conference next week in Las Vegas.


Sprint to support Google's Nexus One smartphone

Google Inc's Nexus One smartphone will soon be available to subscribers of Sprint Nextel Corp, the second U.S. wireless service provider to announce an agreement to support the touchscreen phone.


As competition heats up, Verizon files complaint to ban Cablevision digital s...

As competition for video subscribers heats up in the New York City area, Verizon Communications Inc.


DT Unveils New Strategy

Deutsche Telekom is aiming to restructure its business and drive up revenue from growth areas through investments in intelligent networks and its portfolio of IT, Internet and network services.


CISCO: Neutral Tandem Deploys Cisco ASR 9000 for Ethernet eXchange Service

SAN JOSE, Calif., and CHICAGO -- Cisco today announced that Neutral Tandem -- a leading provider of tandem interconnection services to wireless, wireline, cable and broadband telephony companies -- has selected the Cisco ASR 9000 Series Aggregation Services Routers to support its new Ethernet eXchange service.


Verizon files patent action against Cablevision

Verizon Communications filed a complaint against Cablevision Systems on Tuesday, alleging that it infringed its patented technology for television set-top boxes, the U.S. International Trade Commission said.


A Broadband Upgrade

Internet service could get a lot faster for a lot more users-- if Congress agrees with the Federal Communications Commission.


Garfield Says FCC Broadband Plan to Help U.S. Compete: Video

March 16 -- Dean Garfield, chief executive officer of the Information Technology Industry Council, talks with Bloomberg's Lori Rothman and Mark Crumpton about the U.S. plan to expand Internet service.


BlackBerry users willing to swap for an iPhone

Almost 40 percent of BlackBerry users would switch camp to an Apple iPhone , a recent study into smartphone brand loyalty shows.


Mommy, that's not Dora: Time Warner Cable says glitch put adult video on kids...

A cable TV spokeswoman says preview clips for adult programming appeared on two channels dedicated for kids in North Carolina because of an "equipment failure." Time Warner Cable Inc.


Rackspace Launches Media Services Solution

Rackspace Session at Cloud Expo Cloud Expo sponsor Rackspace Hosting , the world's leader in the hosting and cloud computing industry, on Tuesday announced from SXSW 2010 the launch of Rackspace Media Services.



OSS News Review