Convergys Thought leadership Speaker Series: Consumers are Increasingly Rating Companies
At the Billing and OSS World Conference and Expo in Las Vegas this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on the importance of integrating product and service catalogs with billing and fulfillment systems to deliver a superior service experience. Conference attendees can visit Convergys at booth 1206 during exhibit hours over the three-day conference (April 14 – 16) and attend a Convergys panel discussion on April 14.
Speaking on “Elevating the Product Catalog,” Convergys’ Mary Ann Tillman will participate in a panel discussion on implementing a product lifecycle that touches nearly every aspect of the business and that calls for a new approach to catalog management. Tillman is director of product marketing for Convergys’ Information Management line of business.
According to Tillman, the product catalog should be a fundamental element in all operators’ product and market strategies, as it determines what they can sell, to whom, for what price and under what terms. It also dictates how quickly an operator can introduce new products and manage product change. With so many operators struggling to differentiate, she notes, a focus on cost-effective service solutions to improve the customer experience will improve retention and the consumer’s likelihood to purchase again.
Convergys is also exhibiting at the conference, showcasing a range of solutions, including its:
• Real-Time Convergent Charging Solution, which monetizes content-related offers and enhanced services across all subscriber types
• Product Lifecycle Management Solution, which rapidly creates and merchandizes offers and packages across multiple systems
• Customer & Order Management Solution, which is specifically designed and tailored to help the communications industry with subscriber order management and shopping
All these solutions, together with Convergys subject matter experts and executives, will be at booth 1206 from Tuesday through Thursday, April 14 -16.
Convergys blogs and podcasts on the latest industry trends and thought leadership in relationship management can be accessed via http://www.convergys.com.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
