A new suite of software testing solutions from Convergys Corporation (NYSE: CVG) combining consulting services with automated testing software is now available to businesses seeking to strengthen their software testing capabilities. Convergys Testing Solutions combine professional services offerings with Convergys Easy Test, an automated software application testing tool. Businesses using Convergys Testing Solutions can enhance the quality of their products and services by thoroughly testing and verifying changes to mission-critical systems such as billing and customer care.

“Reducing the time and cost of introducing new price plans to market, while improving plan accuracy with the help of Convergys Easy Test, helps us deliver on our strategy to be a leading value-priced wireless carrier,” said Emilio Echave, senior vice president of operations for SunCom Wireless.

Under a contract signed recently with Convergys, SunCom Wireless is using Convergys Testing Solutions to bring complex voice and data pricing plans to market quickly. Convergys is providing testing consulting services in the form of software configuration, customization, project management, and system testing.

Initially, SunCom Wireless is using the Convergys Easy Test software to automate the building of new wireless price plans and services into the billing application hosted by Convergys. Convergys Easy Test has automated the recurring data entry tasks SunCom Wireless undertakes in creating and building new plans.

“Convergys developed the Easy Test software to address our unmet needs from existing testing products on the marketplace. After client requests to make this solution commercially available, we created Convergys Testing Solutions, including the Convergys Easy Test application testing tool,” said Andrea Ayers, Convergys’ president of government and new markets.

“With our extensive industry experience of developing and testing complex software applications for large businesses, we believe Convergys Testing Solutions will help our clients enhance their testing business processes and realize the true return on investment (ROI) from test automation.”

Convergys Easy Test is a uniquely intuitive software application testing tool that uses natural language test scripts that are table, data, and key word-driven. This tool enables companies to use less-technical personnel to create and execute complex, comprehensive end-to-end test scripts freeing up their highly experienced programmers to focus on the development of mission-critical applications. Convergys Easy Test offers improved application quality, quicker time to market, and reduced costs by

- Eliminating the need to write multiple scripts, therefore reducing testing timeframes.

- Enabling the restart of testing from the point of failure without the need for specific programming knowledge.

- Offering comprehensive testing across disparate systems from different vendors such as an order entry system, an inventory system, and a billing system.

- Enabling the testing of front-end (GUI) and back-end (server/APIs) processes within a single script.

- Providing a consistent approach that supports multiple platforms.

Additionally, with Convergys Easy Test, users have the ability to begin building automated test cases at the same time application software is being developed. A fully operational system is not required for testing to begin, as is the case with most conventional test tools. With the concurrent testing functionality of Convergys Easy Test, users can write test cases as soon as the requirements are defined, ultimately resulting in cost savings and quicker time to market.

Convergys Easy Test can be easily installed on a single PC as well as a network-based global system. Today, Easy Test is installed and supporting the testing functions of hundreds of testers around the world. Companies interested in Convergys Testing Solutions should contact Convergys at +1 800 344 3000 or +1 513 458 1300.

By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Out doing [tm] on behalf of its clients every day.

About SunCom Wireless
SunCom Wireless is a leader in offering digital wireless communications services to consumers in the Southeastern United States, Puerto Rico, and the U.S. Virgin Islands. With more than one million subscribers, SunCom is committed to delivering Truth in Wireless by treating customers with respect, offering simple, straightforward plans, and by providing access to the largest GSM network and the latest technology choices. For more information about SunCom products and services, visit www.suncom.com or call 877-CALL-SUN (877-225-5786).

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 74 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com