Convergys’ Expertise in Employee Training Recognized by Training Industry
Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, has been named to TrainingOutsourcing.com’s annual listing of the “Top 20 Companies in the Training Outsourcing Industry.”
“Convergys continues to be recognized on our list because Convergys plays a leadership role in shaping the BPO training landscape and the improvement of human capital,” said Doug Harward, CEO and Founder of TrainingOutsourcing.com.
Convergys has appeared on the list each year since its inception three years ago. The Top 20 List has become the most accessed resource used by training buyers to identify the leaders in the industry.
“For the third straight year, Convergys remains a leader in the outsourcing service provider community, and we are delighted to acknowledge Convergys again for its delivery of high-quality services and comprehensive capabilities,” added Dr. Jim Hanlin, COO of TrainingOutsourcing.com.
“Convergys’ deep experience in both learning and outsourcing puts us in a unique position to deliver effective learning solutions that drive business value for our clients,” said Marianne Langlois, Vice President of Learning Solutions in Convergys’ Employee Care business.
This year, TrainingOutsourcing.com evaluated 75 organizations against 22 learning processes and 13 business capability areas to select the companies for its Top 20 List. Companies were evaluated for expertise in such areas as content development, training administration, program delivery and learning technology, as well as for experience in managing multi-year training business process outsourcing (BPO) engagements, capability to deliver multiple BPO training services, geographic reach, impact on the training BPO industry, corporate leadership talent, and breadth of resources. Convergys’ Learning Business Process Outsourcing (LBPO) solutions provide an unparalleled opportunity for organizations to build a more focused, efficient business through increased productivity and performance, improved operational effectiveness, and improved customer satisfaction. Convergys’ LBPO solutions include alignment and governance; content development and sourcing; learning delivery; administration and operations; and reporting and analytics. Convergys currently provides learning content, technology, and services to employees in more than 70 countries and in nearly 35 languages.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers & employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, & consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
