Convergys Enhances Back Office Solutions, Supported by its Global Delivery Capabilities

6:59 am - May 3rd, 2007

Convergys Corporation (NYSE: CVG) has enhanced the portfolio of back office services that have helped its clients in a wide range of vertical markets generate millions of dollars in savings by outsourcing their non-real time customer transactions.

Industry analysts have confirmed the next big wave in outsourcing is coming from the transformation and outsourcing of back office processes. A Hackett Group study of these general and administrative services, released in 2006, estimates that Fortune 500 companies will save $58 billion annually by outsourcing back office processing, predominantly to outsourcers with both onshore and offshore operations like Convergys.

Convergys’ back office portfolio includes solutions that span multiple business functions ranging from: Customer Care (fulfillment, customer correspondence processing, data and order entry, adjustment reviews, sales verification), Marketing (analytics, market research, warranty and comment card processing, IVR transactions), Human Resources (benefits, payroll, recruiting), and Finance and Accounting (accounts payable, cash application, receivables processing, collections management). Delivered through Convergys’ transformational approach to business process outsourcing, these solutions help clients achieve both improved efficiencies and a more effectively managed customer transaction.

“Convergys possesses domain and operational expertise, technology, and worldwide facilities to deliver enhanced ROI to our clients looking to optimize their back office processing,” said Andrea Ayers, Business Unit President. “Convergys’ global delivery infrastructure helps our clients create a 24×7 customer service environment by completing non-real time transactions during non-traditional business hours.”

A key addition to Convergys’ enhanced back office portfolio was the integration of Xerox Global Services’ document and records management services and capabilities. The solution integrates physical and electronic records, organizes them, and stores the critical information in a digital repository. Customers can quickly capture, preserve, and share information as needed.

Companies interested in Convergys back office services should call Convergys at 800 344 3000 or +1 513 458 1300 or visit www.convergys.com

By applying more than 20 years of operational experience in business process outsourcing, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Out thinking and Outdoing [tm] on behalf of its clients every day.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 76 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com