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Convergys Corporation Receives the Frost and Sullivan 2005 Award

9:04 pm   -   November 22nd, 2005

Frost & Sullivan, a global leader in growth consulting, announced today that Convergys Corporation (NYSE: CVG) is the recipient of its 2005 Award for Technology Innovation in the field of voice recognition technologies.

Frost & Sullivan presents the Technology Innovation award each year to a company whose research has resulted in innovations that bring significant contributions to the industry. To choose the award recipient, Frost & Sullivan tracked innovation in key technology markets and conducted extensive research and interviews.

Frost & Sullivan chose Convergys because of SpeechPort, the company’s VoiceXML-based, open hosted platform for speech applications. SpeechPort is standards-based, and provides telephony access in addition to speech recognition and text-to-speech resources capable of simultaneously supporting thousands of callers.

“Using the SpeechPort platform, Convergys has developed offerings that are differentiated from those of industry peers by virtue of their patented open hosting, exceptional security features, and secure and geographically redundant facilities with 24×7 monitoring,” said Frost and Sullivan V.R. Yoges.

“SpeechPort OHE (Open Hosting Environment) ensures that our customers and partners are able to maintain a greater level of control over their speech applications when deployed as a hosted solution,” said Bill Andrews, General Manager, Speech Solutions, for Convergys’ Customer Management Group. “Our VoiceXML application components and standards-based platform also afford investment protection for our clients.




 





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