Convergys Corporation Provides Bouygues Telecom’s Billing System
Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, recently said that Bouygues Telecom has completed an upgrade of its current Convergys billing system to Convergys’ Infinys ™ Rating and Billing platform.
Headquartered in Boulogne, France, Bouygues Telecom has 8.7 million customers and its ambition is to become the “preferred brand of mobile communication services” by further improving customer service.
The upgraded system, which includes the licensing of Convergys’ Infinys software and professional services support and maintenance, assists Bouygues Telecom with new products and services introduction, improves billing processes, as well as supports future business needs. Convergys’Infinys software performs the billing function for all voice, data, and broadband services of Bouygues Telecom’s Residential business unit.
“The Infinys solution is a key component for facilitating revenue growth and profitability for Bouygues Telecom through its capabilities to support the rapid launch of new convergent service bundles, the roll out of next-generation IP based services, and the application of new business models,” said Riki Allon, Convergys Senior Vice President and General Manager EMEA.
Bouygues Telecom has been utilizing a Convergys’ billing solution since 2005. This upgrade, supported by Convergys consultants based mainly in Convergys’ Paris office, is a natural progression for communication service providers to continue to meet rapidly changing consumer needs now and in the future without requiring a massive overhaul to its BSS. Convergys achieves this through a single solution that supports IP and IMS network technologies, convergent and online charging, quad play, and a universal product and customer view across the enterprise, regardless of service channel.
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
