Convergys and Tribold Deliver Consolidated Enterprise Catalog for Single Customer View
Convergys Corporation (NYSE:CVG) and Tribold has announced the enhancement of Convergys’ Infinys Business Support System with additional product management capabilities. Through the integration of Tribold’s Product Portfolio Manager application software, Convergys will enable Communication Service Providers (CSP) to centralize vital product data into a single enterprise catalog, improving data integration, product lifecycle management, business intelligence, and channel management.
By integrating Tribold’s industry-leading suite of Product Management application software to the Infinys BSS solution, CSPs can create, manage, and control their products end-to-end, from business case development to product retirement, within a single view across all disparate BSS and OSS systems. This enables dramatic improvements in a CSP’s product management performance, reducing time to market for convergent services while increasing profit margins.
“Effective management of the vast array of product and service bundles in a convergence environment is one of the most significant challenges facing CSPs today,” said Catherine Michel, CTO of Tribold. “This has led to the increasing demand from CSPs for a management solution. Today’s partnership with Convergys, combining the capabilities of Infinys with the product management capabilities of our application, directly addresses this demand and ensures CSPs can maximize the profitability of their products and take full advantage of the convergent services opportunity.”
Tribold is one of the world’s leading providers of Product Management enterprise software specifically designed for CSPs.
Infinys software drives true convergence while enabling operators to evolve their BSS environments with minimal risk. Built on a modular architecture, Infinys software provides unsurpassed scalability, flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers.
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About Tribold
Tribold is the world’s leading provider of Product Management enterprise software specifically developed for Communication Services Providers (CSPs). The Tribold Product Portfolio Manager(tm) (TPPM) is a single, integrated suite of enterprise product management applications that empower CSPs to put products at the heart of their business. Tribold PPM is based on a Unified Product Catalog and includes Product Data Management (PDM), Product Data Integration (PDI), Product Lifecycle Management (PLM), Product Business Intelligence (PBI), Product Channel Management (PCM) applications.
Dramatic improvements in product management performance enable CSPs to drive increased profit from their products by taking products and services to market faster, improving customer service through self-selection and enhancing operational efficiency.
Headquarted in London, and with offices in North America and Asia, Tribold was founded in 2003 and is privately held. For more information visit www.tribold.com.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)