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Comverse Unveils Comverse One Billing and Active Customer Management Offering

7:30 am   -   October 26th, 2009

At last week’s Futurecom 2009 in Brazil, Comverse unveiled its recently upgraded Comverse® ONE™ Billing & Active Customer Management offering, which strengthens the ties between telecom carriers and their subscribers.

The new offering directly addresses recent findings from industry research firm Forrester Consulting. The research, commissioned by Comverse, uncovered that operators’ current customer management/customer relationship management (CRM) capabilities are not enabling them to meet their key business goals.

The capability gaps span multiple systems and functions: customer management, business and operational support systems (BSS/OSS) and sales and marketing. Even though these areas have interdependencies, they have “grown up” separately, and even with integration, discrete applications speak different languages, according to the study. (The study, “Delivering the Next-Generation Subscriber Experience,” is available online.)

To bridge the capability gaps, it is essential to extend a convergent BSS approach upstream to encompass sales and marketing. In July, Comverse announced a strategic partnership with Infor to integrate three key CRM features — sales force automation, campaign management and interaction management – into Comverse’s flagship convergent BSS offering.

“We are addressing these gap areas in a cost-effective manner by aligning BSS, customer management, and sales and marketing as an out-of-box converged, product-based solution built around one single data model,” said Gabriel Matsliach, General Manager and Vice President, Billing and Active Customer Management at Comverse, the world’s leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management and IP communications.

“We are taking a refreshed approach to both CRM and the network to deliver a consistent customer experience across the web, sales force, call centre, point-of-sale (POS) and all device touchpoints,” Matsliach said. “Our solution combines network intelligence and profile analytics with real-time functionality, which transforms an operator’s BSS into a strategic asset.”

Comverse is the world’s leading provider of software and systems enabling value-added services for voice, messaging, mobile internet and mobile advertising, converged billing and active customer management and IP communications. Comverse’s extensive customer base spans more than 130 countries and covers over 500 communication service providers serving more than two billion subscribers. The company’s innovative product portfolio enables communication service providers to unleash the value of the network for their customers by making their networks smarter. Comverse’s solutions support flexible deployment models, including in-network, hosted and managed services, and can run on circuit-switched, IP, IMS or converged network environments. Comverse is a subsidiary of Comverse Technology, Inc. (CMVT.PK). For more information, visit www.comverse.com.

Related Articles:

  1. United Telecommunications Services Deploys Comverse ONE Billing and Active Customer Management Solution Comverse has recently told OSS News Review that United Telecommunications Services (UTS), an incumbent telecommunications provider in the Caribbean, is in the final stages of deploying the Comverse ONE Billing and Active Customer Management solution across its entire subscriber base. UTS is deploying Comverse’s flagship offering for Business Support Systems (BSS) in seven territories (Curacao, [...]...
  2. Comverse BSS Solution Optimises Customer Management for Telcos and Subscribers Comverse’s Business Support System (BSS) solution is helping communication service providers (CSPs) manage all customers consistently and interactively across all telecommunications channels. This is important for retaining existing customers, attracting new customers and lowering costs, according to a recently published study by Telesperience. Telesperience, a UK-based telecom analyst firm, surveyed different types of CSPs across the [...]...
  3. Sotelco Selects Comverse ONE Billing Platform to Enter Cambodian Market Comverse has announced that Sotelco, a new Cambodian mobile operator, has launched the Comverse® ONE™ Billing and Active Customer Management™ solution to support prepaid and postpaid subscribers and roll out bundled multi-play service offerings. Sotelco, whose majority owner is VimpelCom Group (NYSE: VIP), also will implement Comverse’s voice and messaging services from the Comverse HUB, including [...]...
  4. Australian Telecom Operator AAPT Comverse Billing Solution AAPT, the third largest telecommunications company in Australia, has completed a major upgrade of its Comverse Billing solution to consolidate billing operations on a unified platform. Since completing the upgrade, AAPT has benefitted from significant reductions in the time required to execute critical bill processing, primarily by introducing parallel processing capabilities available in the Comverse Billing [...]...
  5. Frost and Sullivan Choose Comverse as Telecom BSS Vendor of the Year Comverse has received the 2009 Telecom BSS Vendor of the Year award for Asia Pacific from Frost & Sullivan. This is the fifth consecutive year that Comverse has been awarded this honour, which recognises the most outstanding telecom solutions vendor in the BSS (Business Support Systems) segment in Asia Pacific. The honour was presented at [...]...
  6. Comverse and IBM Unveil Centre of Excellence in France Comverse and IBM (NYSE: IBM) have recently launched a joint Centre of Excellence (CoE) in France to help global telecom operators speed time to market for new services, boost subscriber acquisition, and reduce both churn and overall network operating costs. Established within the IBM telecom solutions lab in France, the CoE uses software components from [...]...
  7. Smart Billing Helps Operators Maximise Revenues from Next-Generation Networks As more advanced services become available on next-generation networks, innovative pricing and billing models are more effective than flat-rate plans to help operators maximise revenues and improve their subscribers’ overall experience, according to a Comverse presentation for the upcoming CTIA Wireless 2009 conference in Las Vegas. “Legacy billing systems have forced operators into an ‘all-you-can-eat’ [...]...
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  9. Caiway in the Netherlands Selects LogNet Group for Customer Management and Billing LogNet Group, a global provider of customer management and billing solutions for leading services providers worldwide, has been selected by Caiway in the Netherlands to implement its multiple play customer management and billing solution. Caiway provides digital television, internet and telephony services over IP networks to local markets throughout the Netherlands. LogNet will deploy its MaxBill [...]...
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