IPTV Express is a subscriber-centric fulfillment solution that dramatically simplifies and accelerates IPTV service design, creation and activation. It is based on production-proven technology that is central to IPTV deployments at five of the industry’s most prominent communications service providers (CSPs) in North America and Europe.

A new, targeted solution bundle capturing the best practices for IPTV fulfillment, IPTV Express is being unveiled at IPTV World Forum in London, UK, on March 5-7, 2007.

IPTV Express offers comprehensive fulfillment for both content and connectivity, with groundbreaking capabilities for automatic orchestration between the two. The solution integrates seamlessly into existing processes, systems and infrastructure and can be deployed on its own for full end-to-end fulfillment management or in conjunction with existing systems. The IPTV Express solution is built on a highly flexible Syndesis platform that can be extended to support fulfillment of multiple IP services – including IPTV, VoIP, Triple Play, Quad Play and others – over a converged next-generation network.

With IPTV Express, CSPs can:

- Manage advanced IPTV services that deal with individualized channel configurations, enable remote DVR settings, establish regional blackouts and substitutions and enable automated customer PIN resets.

- Establish zero-touch provisioning of services, including auto-configuration of set-top boxes, to fully automate and simplify IPTV service fulfillment.

- Offer High Definition TV (HDTV) by automatically configuring network connectivity to meet Quality of Service (QoS) and policy requirements of HDTV, independent of underlying network technologies.

- Support efficient rollouts and upgrades of Residential Gateways through pre-integration with auto configuration servers that utilize TR-069 or equivalent functionality.

- Speed time-to-market and reduce risk with Syndesis’ off-the-shelf support for leading IPTV vendors such as Alcatel, Microsoft, 2wire and more.

- Leverage a graphically rich service creation environment to speed new service definition, enabling faster time-to-market for competitive offerings.

“We are proud to be at the heart of the industry’s most advanced IPTV service offerings and to be a market leader in IPTV service delivery solutions,” said Mark Nicholson, Chief Technology Officer for Syndesis. “Innovation, integration and flawless delivery are critical for service providers who want to achieve high performance and profitable growth in IPTV. In partnership with Syndesis, telecommunications companies have a robust, stable and scalable platform to enable delivery of television programming and interactive services over multi-vendor legacy and next-generation networks. Syndesis remains committed to building on its 20-year track record of successful service delivery solutions for the benefit of our growing customer base.”

“Service providers looking to launch IPTV offerings face a host of operational challenges, including ensuring that the infrastructure can provide the needed connectivity to support the desired service experience,” said Larry Goldman, Co-Founder and Senior Analyst of OSS Observer. “Syndesis, with its experience in connectivity activation and its expansion into application configuration, is positioned to help service providers manage the complex interdependencies and requirements of both connectivity and content, providing a distinct operational advantage to service providers.”

Additional information about Syndesis IPTV Express is available by visiting booth 86 at the IPTV World Forum, which is being held March 5-7 at the Olympia 2 in London, UK, or at www.syndesis.com.

About Syndesis (www.syndesis.com)
Syndesis is the worldwide leader in OSS solutions powering the new communications subscriber experience, with production-proven solutions for advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading communications service providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at leading service providers worldwide including AT&T, Bell Canada, BT, Cingular, COLT, NuVox, Qwest, Swisscom, Telecom Italia, Telefonica, Telstra, TELUS, Verizon Business and Verizon Wireless.

Syndesis ARM has been piloted and deployed in production at a leading Tier 1 CSP in North America. The new solution is based on Syndesis’ groundbreaking network-aware and service-aware OSS platform that is deployed and production proven at CSPs in North America, Europe, Latin America and in the Asia-Pacific region.

“We are extremely proud to continue to lead the industry in OSS innovation after 20 remarkable years in business, highlighted by fulfillment projects that are enabling six of the world’s top ten service providers to monetize their networks efficiently and profitably,” said John Lochow, President and CEO for Syndesis. “Syndesis’ commitment to meeting the industry’s ever-changing needs reflects our drive to deliver innovative, powerful and robust OSS solutions.”

ARM represents a dramatic departure from the traditional approach to inventory management systems. The solution is built on the principles of adaptive resource management, techniques that have revolutionized industries such as manufacturing, retailing, and logistics. ARM captures the industry’s best practices for accurately matching capacity to demand, for optimizing the tracking and utilization of both physical and logical resources.

Typical inventory management systems are “off-line,” without a native, direct connection to the actual network resources. This means that these systems must be updated manually, audited continuously, and, as a result, are expensive to populate and maintain. As a result, they do not maintain accurate data on the many dynamic, logical details associated with IP services, making these systems unsuited for managing next-generation networks and services. In contrast, ARM is built on the industry’s deepest and widest discovery functionality, which is production proven in Syndesis’ OSS platform. This ensures ARM contains perpetually accurate, “evergreen” data on the actual network “as is.” The result is “live” network and service resource management, for highly precise processes, automated fulfillment of IP based services such as VoIP, IPTV, IP-VPNs, and a foundation for lean operations.

“Complex converged services such as VoIP, IPTV and IP-VPN share network resources that CSPs must allocate and track in order to provide a quality customer experience. These new services are built on a combination of new and old systems that leverage existing assets,” said Larry Goldman, co-founder and senior analyst at OSS Observer. “Syndesis ARM addresses this need for CSPs to rapidly and flexibly support new services.”

Setting the Pace for New Service Introduction and Delivery
Syndesis ARM is a quick-to-deploy resource management solution that enables the rapid introduction of differentiated offerings and first-time-right fulfillment within dynamic communications environments. It is pre-integrated with Syndesis® TrueSource™, the industry’s deepest and most widely deployed Data Integrity Management solution, which ensures that accurate inventory data is available throughout all OSS and BSS systems on a perpetual basis.

ARM is highly flexible and can help service providers with operations transformation projects that pursue a range of different strategies:

Coexistence with existing inventory – ARM can supplement and existing systems and enable a service provider to deliver new services to market while extending the life of the existing systems.

Gradual migration – ARM can supplement an existing inventory and bring new services to market while a gradual migration of inventory management is shifted to the new system.
Replacement – ARM can entirely replace a legacy inventory system and be in production very rapidly, thanks to its industry-leading discovery and data integrity management technologies.
“With Syndesis Adaptive Resource Manager, service providers will achieve much shorter time-to-market for new services, faster operationalization of new network elements and a greater ability to automate processes, including better than 99% provisioning flow-through,” said Mark Nicholson, Chief Technology Officer for Syndesis. “Our inventory management solution is unique in the industry because of its ability to enable live network and service resource management. Syndesis ARM can keep pace with the volume, velocity and continuous interactions of dynamic services while, at the same time, lowering total cost of ownership for next-generation inventory.”

Exclusive Launch Event
Please visit us at TeleManagement World in Dallas (booth #204) to learn more about Syndesis Adaptive Resource Manager and how you can secure a ticket to our exclusive Special Breakfast Seminar to focus on fulfillment and resource management on December 6th. Those wishing to inquire about breakfast invitations in advance of the show are invited to contact Sarah Kirk (kirk@syndesis.com).

About Syndesis (www.syndesis.com)
Syndesis is the worldwide leader in OSS solutions powering the new communications subscriber experience, with production-proven solutions for advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading communications service providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at leading service providers worldwide including AT&T, Bell Canada, BT, Cingular, COLT, NuVox, Qwest, Swisscom, Telecom Italia, Telefonica, Telstra, TELUS, Verizon Business and Verizon Wireless.

The new office builds on Syndesis’ long working relationship with development firms in India and continues the company’s ongoing expansion in the Asia Pacific region, including recent customer success.

“Syndesis has a critical role to play in helping operators across Asia and the Pacific to deliver a true convergence experience for today’s increasingly sophisticated and demanding service subscribers,” said John Lochow, President and CEO of Syndesis. “We are keen to continue sharing our unique combination of network and systems expertise so that CSPs can maintain a technological edge over their competition and continue to delight their customers. Furthermore, we are committed to growing our business in the burgeoning Asia Pacific region and to do so requires a dedicated regional presence of sales, services, development and support personnel.”

The Bangalore office is a strategic extension of Syndesis’ existing Asia Pacific presence, and the company currently supports more than 20 service providers across the globe, including six of the world’s 10 largest service providers.

Syndesis has successfully deployed its award-winning solutions at many of the world’s leading carriers, including AT&T (SBC), Telecom Italia, TELUS and Swisscom. These implementations leverage the power of Syndesis’ provisioning, activation and data integrity management solutions and are enabling the automation of complex, transaction-intense, revenue-generating services.

For more information about Syndesis’ expanding AsiaPac operations, or to inquire about new employment opportunities, please visit http://www.syndesis.com.

About Syndesis (www.syndesis.com)
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, BT, Cingular, COLT, NuVox, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica, TELUS, Verizon Business and Verizon Wireless.

A comprehensive Syndesis solution to deliver new services, including automated activation, provisioning, and discovery, is now in production across TI Sparkle’s international IP network. Network reconciliation of TI Sparkle’s inventory system will follow in the next phase of the multi-phase, multi-year license agreement, which is being implemented in conjunction with Datamat, a leading systems integrator.

“We are pleased to enable the Telecom Italia group of companies to continue to delight their customers with innovative service offerings, powered by Syndesis’ solutions,” said Mark Fowlie, Chief Marketing Officer for Syndesis. “Syndesis continues to demonstrate the ability to fully automate the fulfillment process with industry-leading functionality and to ensure future growth of new service offerings.”

With this installation, Syndesis is helping to power TI Sparkle’s central network operations center and ensure that equipment can be activated and configured from one location, in order to maximize the return on its investment in its next-generation network. As a result, Syndesis anticipates that TI Sparkle will reduce operations expenses and benefit its bottom line over the long term.

Telecom Italia Sparkle, a wholly owned subsidiary of Telecom Italia SpA, was established in 2003 with the objective of developing and consolidating the Italian Group’s international wholesale and retail business. TI Sparkle is a full service provider, offering a complete range of solutions spanning voice services, IP, bandwidth and managed data services for fixed-line and mobile operators, ISPs and, in synergy with Telecom Italia, for multinational corporations.

About Syndesis (www.syndesis.com)
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, BT, Cingular, NuVox, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica, Telstra, TELUS, Verizon Business and Verizon Wireless.

Mark Nicholson, Chief Technology Officer for Syndesis, addresses “The Evolution Towards Next Generation OSS: A Timeline For Upgrading To The Next Level” in partnership with George Glass, Head of Strategy and Architecture for BT, and Mehul Shah, Technical Architect, Project Manager, IT Workbench for Verizon. The panel is being moderated by Neeta Goel, Vice President for Newt Global Consulting and former Director of FTTP and Program Management for Verizon.

The presentation will cover:
- The critical OSS issues that industry needs to address;
- Lessons learned from trials, deployments and full implementations;
- Top challenges for communications service providers; and,
- The importance of partnerships.

The presentation will be held on September 27, 2006, 11:45 AM at Telecom IQ’s Next Gen OSS Integration Summit 2006 in Boston, Massachusetts.

Telecom IQ’s Next Gen OSS Integration Summit 2006 takes place September 25-27, 2006 in Boston, Massachusetts. Additional information is available from the Telecom IQ web site at www.ngossintegration.com.

About Syndesis (www.syndesis.com)
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, BT, Cingular, MCI, NuVox, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, Telstra, TELUS and Verizon Wireless.

“As part of Telstra’s IT transformation, it is essential to ensure the accuracy of inventory data, which supports overall service fulfillment. Telstra selected Syndesis as a partner because of the company’s proven ability to maintain perpetual data integrity and accuracy, cleanse legacy inventory systems to facilitate migration, as well as its out-of-the-box capabilities,” said John McInerney, Director, IT Transformation, Telstra Corporation.

Syndesis solutions have been selected to perform discovery and reconciliation of network assets valued at more than $25 billion across its customer base, which includes BT, Cingular, Telecom Italia, Sprint/Embarq and Verizon Wireless, among many other customers around the world. Syndesis TrueSource has proven its ability to reconcile a range of inventory solutions, including next-generation inventory management systems from three commercial inventory vendors as well as multiple “home-grown” inventory systems. In addition to inventory reconciliation, Syndesis TrueSource is being used to reconcile billing, assurance, order and CRM systems, making it the leader in enterprise-wide reconciliation for telecom operators.

“Data Integrity Management is an essential component of a service provider’s OSS/BSS architecture because it maximizes operational efficiencies, reduces process errors, optimizes network utilization and establishes lean operator best practices. We are proud that Syndesis TrueSource is the industry’s most trusted solution to ensure the data quality that plays such an integral role in a carrier’s operational and financial health,” said Mark Nicholson, Chief Technology Officer for Syndesis. “Chosen by major carriers in the Americas, EMEA and now the Asia-Pacific region, Syndesis is powering discovery and data reconciliation across wide-ranging systems covering the network, inventory, billing and service assurance.”

Syndesis’ solutions have been selected to perform discovery of more than 1,000 different network elements from more than 40 different equipment vendors. This makes Syndesis the industry’s broadest and deepest discovery solution to drive inventory population and inventory reconciliation, as well as a full range of data integrity processes not only against inventory but also against other key OSS/BSS systems. Syndesis is also the leader in next-generation provisioning solutions, providing discovery capabilities that underpin data integrity as well as provisioning for Triple/Quad Play, VoIP, DSL, Metro Ethernet, ATM and Frame Relay. Together, these off-the-shelf offerings provide carriers with a single-touch solution that both discovers and provisions their network.

“Unlike inventory-centric synchronization functions available from inventory vendors, Syndesis TrueSource is the only system optimized to ensure data quality across an operator’s full range of fulfillment, assurance and billing systems,” says Andy Fraley, Vice President of Data Integrity Solutions for Syndesis. “Syndesis TrueSource is the industry’s only data integrity management system that conducts enterprise-wide data quality improvements, including inventory reconciliation, cost and revenue assurance, leased line cost recovery, order verification and fault impact topology enhancement.”

Incorporating multi-technology auto-discovery, live discrepancy management and flexible reconciliation technology, Syndesis TrueSource reconciles OSS databases, recovers resources and enhances processes, including provisioning. The clean data from TrueSource reduces the need for manual audits, cuts non-productive re-work time in provisioning cycles, and reduces lengthy repair cycles. Additional information is available at http://www.syndesis.com/ver1.1/win/solutions/Reconciliation.asp.

About Syndesis (www.syndesis.com)
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, BT, Cingular, MCI, NuVox, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, Telstra, TELUS and Verizon Wireless.

“Syndesis will play a critical role in streamlining our operations and ensuring the integrity of our OSS data, thereby enhancing service delivery for our customers,” said Jeff Sivori, Vice President of Technology Development for NuVox Communications.

Currently in production at NuVox, Syndesis TrueSource is powering the auto-discovery of numerous network elements and reconciling the data against inventory and provisioning databases of record. Discrepancies between the network and these databases are being corrected, resulting in improved service delivery. This, in turn, is helping NuVox to offer faster time-to-service and ensure exceptional customer service.

“Syndesis has provided NuVox with the highest commitment to customer support by delivering everything they promised and more,” said Keith Coker, Chief Technology Officer for NuVox. “The first phase of this project was delivered and deployed on time and on budget. In addition, Syndesis readily shared its expertise and offered us advice stemming from their involvement and successes with other leading global communications service providers (CSPs). NuVox foresees a long and strong partnership with Syndesis.”

“We are thrilled to have partnered with NuVox and commend them for recognizing the business advantages and cost savings associated with a strategic convergent service delivery management plan,” said Chris Swan, Senior Vice President of Global Sales and Alliances for Syndesis. “The technology team at NuVox was very thorough and extremely knowledgeable about the interworkings of their network, systems and customer base, making the implementation very smooth. Further, it gives us great pleasure to see our software address the very real business needs of today’s leading CSPs and to see providers like NuVox achieve such significant benefits from the successful implementation of Syndesis solutions.”

About NuVox Communications
NuVox Communications provides a complete suite of communications services to business customers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, and Tennessee. These services are provided through advanced Lucent, Nortel, Sonus, and Cisco technology. NuVox’s voice over Internet protocol (VoIP) services are delivered via technology from Cisco, Sonus, Sylantro, IP Unity, and Acme Packet. For more information, visit www.nuvox.com.

About Syndesis
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, BT, Cingular, MCI, NuVox, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, TELUS and Verizon Wireless.

“In emerging telecom markets, a good OSS basically delivers two things: 1) accurate and rapid provisioning of next-generation services, and 2) efficient back office automation to keep the operation lean,” said Dan Baker, OSS/BSS Research Director for Dittberner Associates Inc. “This solution addresses both sides of the OSS value chain: Syndesis brings a talent for managing complex Triple Play services and ConceptWave supplies expert workflow efficiencies.”

Syndesis Controller is a fully integrated and highly configurable application that incorporates technical workflow around service delivery, order decomposition and a service catalog to enable the rapid introduction of new service types. Syndesis Controller’s workflow templates and processes are built on ConceptWave’s industry-leading technology leveraging Syndesis’ 20-year domain expertise in the best practices for service delivery.

The solution uses Syndesis’ extensive library of pre-built service components to permit the rapid, simplified assembly of new service definitions that are tightly coupled to actual resources and network capabilities. Syndesis is the technology leader in provisioning content-based services such as IPTV and Syndesis Controller enables a service provider to rapidly define such services that involve both connectivity and applications. Syndesis Controller provides a service catalog that enables newly assembled service types to be exposed to business processes and systems for offering to end-customers, cutting by months or even years the time traditionally needed to bring new services to market.

The workflow components and order decomposition capabilities of Syndesis Controller provide the basis for automation of the entire order-to-bill cycle for high-margin converged services. Syndesis Controller integrates Syndesis’ industry-leading service provisioning solutions into the broader fulfillment cycle, incorporating manual steps such as infrastructure build-out with flow-through provisioning into a cohesive, repeatable process. With Syndesis Controller, service providers will be able to dramatically cut fulfillment cycle times to increase order volumes, enabling such innovations as customer self-service.

“The services in demand today are increasingly complex and ConceptWave excels in automating and simplifying order handling and process flow,” said Chun-Ling Woon, Vice President of Marketing and Business Development at ConceptWave. “This joint, customized and pre-integrated solution will enable CSPs to achieve cost-effective fulfillment operations and swiftly launch new services.”

“In order to remain competitive, communications service providers around the world need to ensure the fastest time-to-market for new services,” said Mark Fowlie, Chief Marketing Officer for Syndesis. “Syndesis Controller extends Syndesis’ automated service delivery suite beyond the provisioning and activation domain, including manual processes, to include a complete solution for order management. Our customers will benefit from this complete platform, which enables rapid and automated service introduction across the entire OSS stack.”

About Syndesis
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, BT, Cingular, MCI, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, TELUS and Verizon Wireless.

About ConceptWave Software
ConceptWave Software Inc. develops and markets order management solutions that improve operational efficiencies and facilitate the rapid delivery of new services for the Communications Service Provider market. ConceptWave solutions have been proven in the marketplace and are deployed worldwide in Communications Service Providers, as well as Partner applications “powered by ConceptWave”. ConceptWave was co-founded by Zarar Rana, President and CEO, and Dr. Ivan Chochlekov, CTO. For more information, please visit www.conceptwave.com.

“This partnership with Alcatel is based on a shared strategy, joint vision and proven customer success,” added John Lochow, President and CEO of Syndesis. “Thanks to our complementary competencies, service providers are leveraging a rapidly growing subscriber base and profiting like never before from their network investments. Subscriber-centric activation and first-time-right service delivery, built on product-based software solutions, are paramount to delivering a truly differentiated and unified communications experience. We are thrilled that our partnership with Alcatel enables service providers globally to benefit from these solutions and acknowledge their vote of confidence in our proven, industry-leading service delivery suite.”

Alcatel has embedded Syndesis’ award-winning IP Triple Play service delivery management solutions into its industry-leading suite of next generation network offerings. The solution is proven to dramatically reduce the time and costs associated with the installation of IP networks and the delivery of feature-rich IP-based video, voice and data services.

By offering these solutions, Alcatel ensures seamless connectivity and interoperability between platforms, enabling a low-risk network evolution, rapid service introduction and end-to-end network visibility essential for effective IP service management worldwide.

“Syndesis brings production-proven solutions and market leadership for the delivery of next-generation services which, when added to Alcatel’s expertise in systems integration and unique operational broadband experience, are producing customer success time after time,” said Stephane Terranova, President of Alcatel’s integration and services activities. “Together, we are in a strong position to respond to increasing customer demand for provisioning and reconciliation of next-generation services and we envision that this best-in-breed offering will quickly become the industry’s solution of choice.”

Demonstrations of Alcatel’s Triple Play OSS/BSS solution, including Syndesis software suite, are permanently housed at Alcatel’s premises in Plano, Texas, in the Operational Support Systems Integration Laboratory, the world’s largest lab dedicated to Triple Play and IPTV.

About Syndesis
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, Cingular, MCI, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, TELUS and Verizon Wireless. Billions of dollars in service provider revenues from millions of new data services are processed through Syndesis platforms annually. A privately held company, Syndesis is profitable and is the recipient of numerous awards and widespread industry recognition for innovative technology, highly responsive customer service and groundbreaking solutions.

About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 13.1 billion and 58,000 employees in 2005, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com

“As CSPs introduce new mobile and residential broadband services their customers demand easy, rapid service activation. As a result, CSPs are looking for fulfillment solutions that span the application, connectivity and device domains,” said Larry Goldman co-founder and senior analyst at OSS Observer. “More than ever before, they need to link their subscribers with the associated network and services.”

Syndesis Express launches service delivery to new heights so that communications service providers (CSPs) can rapidly define, deploy and fulfill the industry’s most advanced service offerings, including IPTV, Triple/Quad Play, Unified Messaging, video conferencing, and others. In addition, with the ability to support thousands of round-trip subscriber requests per second, CSPs can meet peak demands well into the future and, at the same time, bring true self-service and integrated media impulse buying to the masses.

“Today’s enlightened customers want access to an increasingly rich and interactive set of entertainment and commercial offerings – and they want to use and control these applications any time, any place, using any device,” said Mark Nicholson, Chief Technology Officer for Syndesis. “It is critical for CSPs to meet these expectations in order to retain their current customers, attract new ones and combat the competition. As such, they must consider the entire end-user experience. This is made possible with Syndesis Express and its inherent ability to marry connectivity with content and ensure total service integrity.”

Available immediately, Syndesis Express is a new group of solutions, including:
- Syndesis® Service Creator, a standards-based product to power rapid definition of new, innovative service bundles spanning connectivity and applications using the extensive Syndesis service component library. Over the past 20 years, Syndesis has assembled the industry’s largest library of productized service component building blocks. These components enable automated configuration of the various applications and the underlying network, including service-enabling characteristics such as QoS, bandwidth, security, routing protocols and underlying transport technologies. Service components are available today to rapidly assemble the industry’s most advanced service offerings.
- Syndesis® Application Configuration Manager (ACM) is a high-powered, event-driven service fulfillment component that makes self-activation and self-service a reality, enabling service providers to efficiently offer highly differentiated content and applications. ACM uses standards-based Application Modules to interface into application and content delivery services, such as VoIP feature servers, IPTV middleware, email and messaging servers, gaming servers and other service delivery platforms.
- Syndesis® NetProvision™ provides the network connectivity design/assign and activation functionality necessary to enable flow-through provisioning of end-to-end data circuits for multiple technologies (including Gigabit Ethernet, FTTN/FTTP, VoIP, ATM/FR, DSL, IP-VPN, and Optical transports) and multiple equipment vendors.
- Syndesis® Service Manager orchestrates complex relationships between applications and connectivity at all layers to ensure complete fulfillment automation and models the end-to-end view of the subscribers services and applications in real-time.
- Syndesis® Management Console is a single management interface for all Express offerings. Among its features, it provides subscriber-centric order verification and repair based on an “as is” and “as intended” view of the network, guaranteeing a strong foundation for process improvement and prudent management of operations costs.

Together, these components dramatically simplify the management of complex, multi-layer services that involve both connectivity and applications. Unlike inventory-centric approaches to service delivery that focus mostly on physical assets, Syndesis Express is subscriber-centric, orienting all processes around the subscriber to ensure a better user experience.

Syndesis Express represents a pragmatic evolution to next-generation service delivery, using production proven techniques that Syndesis has gleaned from dozens of successful service delivery projects at the world’s leading carriers over the last 20 years. “Most inventory-centric fulfillment is focused on the physical resources in the network. In contrast, Syndesis solutions are optimized to handle the vastly more complex logical components that make up a next-generation service,” Nicholson said. “These capabilities are essential for service providers seeking to transform their operations and adopt emerging architectures like IMS.”