Syndesis, a leader in OSS solutions powering the new communications subscriber experience, has introduced Syndesis® IPTV Expressâ„¢, a unique IPTV service fulfillment solution that manages both IPTV service content and connectivity across telecommunications networks with a single, unified platform. (more…)

Syndesis, the worldwide leader in OSS solutions powering the new communications subscriber experience, will unveil a new version of its award-winning OSS platform at the TeleManagement World Americas conference in Dallas next week. As part of this new release, the company will introduce Syndesis® Adaptive Resource Managerâ„¢ (ARM), the industry’s only “live” inventory management solution, which offers communications service providers (CSPs) rapid time-to-market for new services with a low-risk alternative to lengthy and costly traditional inventory projects. (more…)

Syndesis, a worldwide leader in Convergent Service Delivery Management (CSDM) solutions, is expanding its commitment to the Asia Pacific region with the opening of a new office in Bangalore, India. This Regional Development Center will support Syndesis’ growing regional business by providing enhanced sales and services to communications service providers (CSPs) across the region, as well as enhancing Syndesis’ industry-leading technical capabilities and product development capacity. (more…)

Syndesis, the worldwide leader in Convergent Service Delivery Management (CSDM) solutions, announced today that its industry-leading service fulfillment solutions have been chosen by Telecom Italia Sparkle (TI Sparkle) to support its next-generation service offerings after a competitive selection process.

A comprehensive Syndesis solution to deliver new services, including automated activation, provisioning, and discovery, is now in production across TI Sparkle’s international IP network. Network reconciliation of TI Sparkle’s inventory system will follow in the next phase of the multi-phase, multi-year license agreement, which is being implemented in conjunction with Datamat, a leading systems integrator. (more…)

Syndesis, as a recognized telecom OSS industry leader, has been enlisted by Telecom IQ, a division of IQPC, to help communications service providers (CSPs) transform their OSS systems and migrate to IP-based services while leveraging their legacy assets in a lean operator environment. In order to harness the power of true converged communications, CSPs must ensure real-time management of network resources with an OSS that is more agile and more flexible than ever before. Conference attendees will hear expert insight on demands placed on the OSS with the rollout of next generation services and learn how to take service delivery to the next level. (more…)

Syndesis has announced that Telstra has selected Syndesis TrueSource, the world’s most widely deployed data integrity management solution, from a competitive field for discovery and reconciliation as part of Telstra’s IT transformation project. Under the multi-million dollar license agreement, Syndesis will address data quality and accuracy issues associated with multiple data repositories by enabling auto-discovery across Telstra’s entire network and reconciliation of physical and logical inventory.

“As part of Telstra’s IT transformation, it is essential to ensure the accuracy of inventory data, which supports overall service fulfillment. Telstra selected Syndesis as a partner because of the company’s proven ability to maintain perpetual data integrity and accuracy, cleanse legacy inventory systems to facilitate migration, as well as its out-of-the-box capabilities,” said John McInerney, Director, IT Transformation, Telstra Corporation.

Syndesis solutions have been selected to perform discovery and reconciliation of network assets valued at more than $25 billion across its customer base, which includes BT, Cingular, Telecom Italia, Sprint/Embarq and Verizon Wireless, among many other customers around the world. Syndesis TrueSource has proven its ability to reconcile a range of inventory solutions, including next-generation inventory management systems from three commercial inventory vendors as well as multiple “home-grown” inventory systems. In addition to inventory reconciliation, Syndesis TrueSource is being used to reconcile billing, assurance, order and CRM systems, making it the leader in enterprise-wide reconciliation for telecom operators. (more…)

NuVox Communications, a provider of voice, data, and security services to business customers throughout the Southeast and Midwest United States, has selected Syndesis from a competitive field for a multi-phase convergent service delivery management project. NuVox has successfully deployed Syndesis® TrueSource™, the world’s most widely deployed data integrity management solution, for auto-discovery and reconciliation across its communications network. The implementation is already providing business benefits, including a more accurate view of OSS/BSS data. NuVox looks forward to realizing additional benefits in service delivery and management. A future phase of the ongoing partnership will include the implementation of Syndesis® NetProvision™ to power VoIP service delivery and other next-generation offerings at NuVox.

“Syndesis will play a critical role in streamlining our operations and ensuring the integrity of our OSS data, thereby enhancing service delivery for our customers,” said Jeff Sivori, Vice President of Technology Development for NuVox Communications.

Currently in production at NuVox, Syndesis TrueSource is powering the auto-discovery of numerous network elements and reconciling the data against inventory and provisioning databases of record. Discrepancies between the network and these databases are being corrected, resulting in improved service delivery. This, in turn, is helping NuVox to offer faster time-to-service and ensure exceptional customer service. (more…)

Syndesis has unveiled enhancements to its industry-leading Convergent Service Delivery Management (CSDM) solution suite with the launch of Syndesis® Controller™, a modular fulfillment workflow and order management solution. Syndesis Controller accelerates order-to-cash lifecycles, improves measurable operational efficiencies and enables an interactive and flexible environment critical for the delivery of converged services. It is built on technology from ConceptWave, a widely deployed global leader in order management solutions.

“In emerging telecom markets, a good OSS basically delivers two things: 1) accurate and rapid provisioning of next-generation services, and 2) efficient back office automation to keep the operation lean,” said Dan Baker, OSS/BSS Research Director for Dittberner Associates Inc. “This solution addresses both sides of the OSS value chain: Syndesis brings a talent for managing complex Triple Play services and ConceptWave supplies expert workflow efficiencies.”

Syndesis Controller is a fully integrated and highly configurable application that incorporates technical workflow around service delivery, order decomposition and a service catalog to enable the rapid introduction of new service types. Syndesis Controller’s workflow templates and processes are built on ConceptWave’s industry-leading technology leveraging Syndesis’ 20-year domain expertise in the best practices for service delivery. (more…)

Alcatel (Paris: CGEP.PA and NYSE: ALA) announced today the signing of a global partnership agreement enabling Alcatel to offer Syndesis’ carrier-grade suite as part of its Operation Support Systems (OSS) portfolio. Combined with Alcatel integration services, service providers will be able to rapidly launch revenue generating next-generation services such as Triple/Quad Play, IPTV and VoIP. The integrated offering focuses on the end-to-end service delivery across access, aggregation and core, including subscriber-centric activation and discovery, in multi-vendor networks.

“This partnership with Alcatel is based on a shared strategy, joint vision and proven customer success,” added John Lochow, President and CEO of Syndesis. “Thanks to our complementary competencies, service providers are leveraging a rapidly growing subscriber base and profiting like never before from their network investments. Subscriber-centric activation and first-time-right service delivery, built on product-based software solutions, are paramount to delivering a truly differentiated and unified communications experience. We are thrilled that our partnership with Alcatel enables service providers globally to benefit from these solutions and acknowledge their vote of confidence in our proven, industry-leading service delivery suite.”

Alcatel has embedded Syndesis’ award-winning IP Triple Play service delivery management solutions into its industry-leading suite of next generation network offerings. The solution is proven to dramatically reduce the time and costs associated with the installation of IP networks and the delivery of feature-rich IP-based video, voice and data services. (more…)

Syndesis, a worldwide leader in Convergent Service Delivery Management (CSDM) solutions, today unveiled Syndesis® Express™, a new group of fulfillment products to power rapid service definition, integrated service design and activation across connectivity, applications and device, and real-time subscriber self-management. The Syndesis Express fulfillment suite provides an integrated view of the subscriber, making it possible for carriers around the world to rapidly launch and automate fulfillment of new services without the costly upgrade or replacement of existing systems such as inventory.

“As CSPs introduce new mobile and residential broadband services their customers demand easy, rapid service activation. As a result, CSPs are looking for fulfillment solutions that span the application, connectivity and device domains,” said Larry Goldman co-founder and senior analyst at OSS Observer. “More than ever before, they need to link their subscribers with the associated network and services.”

Syndesis Express launches service delivery to new heights so that communications service providers (CSPs) can rapidly define, deploy and fulfill the industry’s most advanced service offerings, including IPTV, Triple/Quad Play, Unified Messaging, video conferencing, and others. In addition, with the ability to support thousands of round-trip subscriber requests per second, CSPs can meet peak demands well into the future and, at the same time, bring true self-service and integrated media impulse buying to the masses. (more…)

Syndesis, the leader in Convergent Service Delivery Management (CSDM) solutions, is pleased to announce that BT is implementing Syndesis® TrueSource™, the most widely deployed data integrity management solution, for discovery and reconciliation across its entire 21st Century (21CN) IP-based network. Under the license agreement, Syndesis will enable auto-discovery, live discrepancy management and reconciliation to accurately track services and network assets, recover resources and enhance processes, including provisioning.

BT’s 21st century network is the transformation project designed to move from a Public Switched Telephone Network to an IP system. A critical step in this initiative is the installation of Syndesis TrueSource to ensure scaleable, flow-through automated service delivery based on clean data foundations, thereby reducing the need for manual audits, cutting non-productive re-work time in provisioning cycles and reducing lengthy repair cycles. The Syndesis solution will be integrated across multiple Operational Support and Business Support Systems (OSS/BSS).

“BT chose Syndesis because of its proven ability to assure data consistency across BT’s multi-vendor 21st Century Network,” said Simon Curtis, BT Project Lead. “Network Assurance and data consistency are of the utmost importance with a project as ambitious as BT’s 21CN and, as such, it is imperative that only the most reliable solutions be implemented before our network roll-out. Syndesis will help BT transform the communications and entertainment experiences of its customers across the UK and provide an unrivalled service experience.”

Syndesis TrueSource’s service and asset discovery, network mediation, live discrepancy management and reconciliation enables communications service providers (CSPs) to accurately track their network assets and correct network, inventory and billing errors. This helps to eliminate production-stranded resources and ensures that customers are billed for the services, and levels of service, that they receive. (more…)

Amdocs and Syndesis are pleased to present a free webinar, “Cracking the Code of Transformation to Next-Generation Services.” It’s no secret that convergence to an all-IP, subscriber-centric world of next-generation services is coming. But best practices for effectively and intelligently managing this transformation are still being solidified. In addition to changing the network itself, service providers must transform service delivery and customer management processes, if services in this new world are to be brought to market rapidly and profitably. (more…)

Syndesis has been named as a finalist for “Best Overall Company” in the Billing & OSS World 2006 Excellence Awards, which recognize the best vendors in the billing and operations support system (OSS) segment of the telecommunications industry. (more…)

Syndesis, the worldwide leader in Convergent Service Delivery Management (CSDM) solutions, today announced the Syndesis IMS Foundation, a solution bundle facilitating rapid service creation and seamless migration to next-generation service delivery architectures based on the IP Multimedia Subsystem (IMS). Tens of millions of satisfied subscribers already receive their next-generation services thanks to Syndesis’ award-winning solutions. Now with IMS Foundation, Syndesis is setting the new standard for service delivery with the ability to activate services involving both applications and network connectivity with one simple-to-use platform. (more…)

Syndesis, the worldwide leader in Convergent Service Delivery Management (CSDM) solutions, is pleased to announce the continuation of its international expansion with the opening of an office in Melbourne, Australia. Already the market leader for service activation solutions in North America and EMEA, Syndesis is now in a position to deliver enhanced support for communications service providers (CSPs) across Asia and the Pacific. (more…)

John Lochow, President and CEO of Syndesis, is pleased to announce the appointment of Mr. Mark Fowlie to the position of Chief Marketing Officer. In this newly created role, Mr. Fowlie will be responsible for Syndesis’ extensive global marketing efforts at this important juncture in the corporation’s recently announced growth strategy.
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Syndesis, the worldwide leader in Convergent Service Delivery Management solutions, today launched new enhancements to its IP solutions that dramatically simplify and expand the ability of communications service providers to create and deliver high-margin IP services, including Triple Play, IP-VPNs, IPTV, VoIP and many others.

The enhanced IP functionality is available in the award-winning Syndesis® NetProvisionâ„¢ 5.0 product line and reaffirms Syndesis’ leadership in the ever more critical IP service delivery management space. Syndesis’ unique offerings provide Convergent Service Delivery Management, combining industry best practices for IP service implementation with the power and legendary effectiveness of Syndesis’ industry-leading provisioning and discovery solutions.

The IP service delivery management enhancements are available today and include:

IP Solution Extensibility: An environment for the rapid creation or modification of services, combining the immediate advantages of a robust off-the-shelf IP solution set with flexible extensions to address specific tailoring for the most customized of carrier environments.

IP Configuration Management: Supporting new equipment commissioning and router configuration management, to leverage network investment more quickly and deliver services to market earlier.

MPLS Traffic Engineering: Delivering MPLS-based traffic engineering capabilities to enable service providers to maximize network efficiency and turn more capacity into revenue-generating services.

Beyond MPLS VPNs: Extending beyond MPLS VPNs to support alternative VPN technologies such as IPSec and GRE.

Having pioneered VPN and IP services deployment with companies like Cisco, Bell Canada, Telecom Italia and SBC, Syndesis is the service delivery solution of choice for IP services at leading carriers worldwide.

“There is no question that IP services are fast becoming a primary source of revenue for the communications industry,” said Chris Swan, SVP Sales, Marketing and Alliances for Syndesis. “The question today is which CSPs will effectively clear the hurdles to long-term IP success and, as a result, go on to dominate the IP services markets. Carriers must strive to provide an always-on environment, where customers can access whatever they need, whenever and wherever they need it, by plugging into a network or community of services. Powered by Syndesis, this vision is quickly turning into a reality.”

“Communications service providers’ business over the next five years depends on their cost-effective growth of IP-based services such as VoIP, IPTV, mobile content and IP-VPN,” said Larry Goldman, founder and analyst at OSS Observer. “Automated configuration and service fulfillment is an essential step for CSPs to scale the service deployments to generate significant new revenue.”

Syndesis’ IP capabilities and success will be highlighted in a Light Reading webinar on Wednesday, November 30th at 12pm ET. The webinar, entitled “Managing the Complexity of IPTV deployment,” will address issues of relevance to all types of service providers, be they large nationals or smaller regional providers.

Convergent Service Delivery Management Accelerates Service Fulfillment, Creates Dynamic Customer Experience

TELEMANAGEMENT WORLD – Dallas, TX, November 9, 2005 – Syndesis provides a critical component of Alcatel’s (Paris: CGEP.PA and NYSE: ALA) revolutionary Triple Play management solution, which is being demonstrated today in a specially hosted “by-invitation-only” event for attendees of TeleManagement World 2005.

This live demonstration, which showcases the IPTV application of Alcatel’s full Triple Play BSS/OSS solution, will be permanently hosted at Alcatel’s Plano-based Operational Support Systems Integration Laboratory – the world’s largest lab dedicated to Triple Play and IPTV.

Alcatel has integrated Syndesis’ award-winning NetProvision service delivery management solution, including automated provisioning and activation, into Alcatel’s new Triple Play BSS/OSS solution. These solutions enable communications service providers worldwide to immediately transform their networks, successfully launch services in real-time and deliver a truly dynamic customer experience.

“Today’s enlightened customers expect fast and accurate service delivery, uncompromising quality and the ability to manage their own services,” said Chris Swan, SVP Sales, Marketing and Alliances for Syndesis. “Backed by the power of partners like Syndesis, the Alcatel Triple Play BSS/OSS solution makes this a reality.”

The BSS/OSS applications that are the cornerstone of Alcatel’s Triple Play solution will enable service providers to quickly deploy Triple Play services, grow their revenues, monitor service quality and compete more effectively.

TeleManagement World takes place November 7 – 10 at the Adam’s Mark Hotel and Convention Center in Dallas, Texas. Syndesis is exhibiting at booth 326. Additional information is available from the TeleManagement World website at: http://www.tmforum.com/browse.asp?catID=2398.

About Syndesis (www.syndesis.com)
Syndesis is the leader in Convergent Service Delivery Management, empowering the world’s leading Communications Service Providers to deliver new network experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other OSS software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including Bell Canada, Cingular, MCI, Qwest, SBC, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, TELUS and Verizon Wireless. Billions of dollars in service provider revenues from millions of new data services are processed through Syndesis platforms annually. A privately held company, Syndesis is profitable and is the recipient of numerous awards and widespread industry recognition for innovative technology, highly responsive customer service and groundbreaking solutions.

About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks; applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion and 56,000 employees in 2004, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com.