“By combining our capabilities, we bring a comprehensive solution that will enable South American service providers to provision complete customer-facing and back-office solutions to meet their current and emerging needs,” said Peter Esparrago, CEO of IntraISP. “Customers will be able to leverage not just software, but the expertise of integrators to address the market needs for triple-play (data/voice/video) services.”

IntraISP’s comprehensive CRM, billing and business management software is built on the latest technology platforms, allowing service providers to implement their own solutions more rapidly, and with a lower total cost of ownership. Effectively, this allows small to mid-size service providers to meet customer needs more quickly and accelerate revenue.

“Partnering with IntraISP allows us to round out the solution we offer to companies,” said Antonio Moreno, CEO of ACM Group. “Until now, Latin American service providers have had few options for streamlining their operations. Now, we can offer them robust, leading-edge, affordable technologies to grow their businesses more effectively.”

ACM, as one of Latin America’s leading IT consulting firms and systems integrators, brings extensive relationships in the region, as well as the capabilities to team with IntraISP in integrating its software for clients’ unique needs.

About ACM Group
ACM Group is a technology consulting and development company providing a unique non-formula approach of high-value business management and technological expertise that drives innovation and challenge business decisions. Based on the knowledge and experience of worldwide networks of consultants, working collaboratively within a broad range of industries all
over the globe, ACM Group focuses on designing business strategies by integrating people, processes and technology to deliver competitive advantage to customers.
For more information, call (954) 476-6111 or visit www.acmgrp.com.

About IntraISP
IntraISP, a wholly owned subsidiary of River City Internet Group (http://www.rcig.net), is a software company whose principal product is a communications service provider CRM, billing and business management system. IntraISP is uniquely positioned to serve the specific requirements of service providers offering internet access, VoIP, and IP Video/IPTV.. IntraISP has been developing and supporting CRM, billing and business management systems for the communications industry since 1994.

IntraISP 7.0 features major enhancements and new modules of functionality that were developed to meet the requirements of new and existing clients whose service platforms have been expanding to offer multiple IP based services to their residential and business customers.

IntraISP 7.0 major enhancements and new modules of functionality include:

- Installation Scheduling and Management – This module provides a variety of appointment types, installation teams, equipment types, shared calendaring, install tracking and acceptance processing
- Internationalization Tools – Multi-lingual support, currency types, postal codes and payment processing.
- Trouble Ticket Enhancements – Ticket associations, robust reporting, event based escalations, global NOC based ticketing, special attachments and more.
- Network Management – New tools for managing network nodes such as high sites, towers, access Points, sectors and other points of presence (POPs). The new NMS tools are integrated into the existing prequalification and provisioning processes.
- IP Pool Management – IP tracking and managing for assignment and allocation of IP addresses and integrated to the provisioning and NMS functionality
- Inventory Management Enhancements – Bulk warehouse transfers, equipment fulfillment and return (RMA) management
- Other enhancements include:
– Advance cancellation scheduling
– Open item Invoicing
– Configurable hierarchies (Country, Region, Market, City)
– Pre-Paid and Post-Paid Billing

- VoIP Integration Enhancements
– IPDR/CDR integration
– Rating by country code, origination and termination number

“Release 7.0 is a significant achievement for IntraISP by further integrating different operational aspects of newer IP based services enabling our clients to quickly launch expanded services” Said IntraISP’s Doug Reineri. “With web-based end-user service creation and self-care tools, as well as the NMS and scheduling utilities, operators have universal vision and control of the customer life cycle from acquisition through cancellation” Reineri furthered.

Live demonstrations of IntraISP 7.0 can seen at the Spring 2006 VON Conference & Expo taking place March 14-17 at the San Jose Convention Center in San Jose, CA, booth #441.

About River City IntraISP:
IntraISP is wholly owned subsidiary of River City Internet Group (http://www.rcig.net). IntraISP is a software company whose principal product is a service provider billing and business management system. With over 150 years of combined operational experience, we are uniquely positioned to serve the specific requirements of the emerging technologies such as WiFi, WiMax, BPL and VoIP. Our dedicated group of professionals is committed to building integrated software platforms to manage every aspect of the Internet Service Providers’ (ISP) business. IntraISP offers standards-compliant systems, allowing integration with leading manufactures of DSL, WiFi and VoIP equipment to ensure improved interoperability and smooth customer experience for the future of ISP offerings. IntraISP has been developing and supporting billing & business management systems for the technology services industry since 1994. A pioneer of e-Commerce, IntraISP was among the first companies to develop real-time, Web-based billing and credit card processing solutions in the early nineties. Among our distinguished client base is AOL Time Warner/Netscape, US.Net, Irish Broadband, and CDM Fantasy Sports. IntraISP continues to pave the way for feature rich billing & business management systems well into the 21st century.

“We set the bar very high for our selection criteria because our clients include utilities, municipalities and telecom service providers.” Said David Shpigler, President, The Shpigler Group. “Given the complexities of BPL and its wireless component, IntraISP’s cross platform capabilities tied together the complete customer experience from sector based prequalification, email creation, to billing and detailed trouble ticketing” Shpigler furthered.

Proponents view BPL as a practical alternative to other high-speed Internet technologies such as cable modem and telephone digital subscriber or DSL. Rural communities in particular often lack broadband services or choice. Lighthouse Broadband stands as a pioneer utilizing the next generation of broadband technology in otherwise underserved areas of Grand Ledge and Mid-Michigan.

“Given The Shpigler Group’s strong background in Strategy Management Consulting, Operations Management and ongoing operation of its own branded service, we are very pleased to have successfully completed The Shpigler Group’s thorough and detailed selection process, complete with extensive interviews with some of our current clients” Said IntraISP’s Doug Reineri. “Our integrated deployment with Lighthouse Broadband marks our first BPL based Internet Service Provider in the U.S. and rounds out their “Best of Class” partnering criteria for their performance and customer centric platform” Reiner continued.

IntraISP 6.1 features a Back Office Support System (BOSS) with CRM, Revenue Management, OSS, Executive Portal and Control Panel, Customer Self Care allowing end users to Manage Services, open and track Trouble Tickets, and view Billing History, and a VOIP module supporting Service Creation, softswitch/media gateway integration, Rate Center Configuration Tool, Active DID report and more.

“By enabling MPLS, we can prioritize traffic based on service and QOS between the two sites, their associated connectivity and traffic loads with maximum speed and efficiency” Said River City’s John Alden. “With our new presence at the carrier hotel and ultra-broadband interconnect to our Westport Data Center, our clients enjoy a substantial advantage in carrier/location diversity, speed, quality and ability to support new services like IPTV and VOIP” Alden furthered.

River City Internet Group offers Ethernet level Internet connections to over 80 buildings in the St. Louis area through its’ e-Port Metro-Ethernet service. Those clients, as well as the larger bandwidth hungry collocation clients of River City will quickly benefit from the expansion and ensuing route optimizations.

About River City Internet Group:
River City Internet Group (RCIG) is an Internet delivery system holding company with seven business units including Primary Network (http://www.primary.net), IntraISP (http://www.intaisp.com) , Online Gateway (http://www.olg.com), Neighborlink Broadband (http://www.neighborlinkbroadband.com) , E-Backups (http://www.e-backups.net), Hostirian (http://www.hostirian.com) and Network Performance Group (http://www.rcnpg.com). RCIG (http://www.rcig.net ) was founded in 2001 and invests in companies that are predominately focused on providing Enterprises and Carriers with Internet based products and services. In addition to traditional hosting and access services, RCIG offers, network monitoring and management, software development, wholesale back office and software services to Service Providers in the VoIP, IPTV, ISP, WISP and MVNO space.

With the addition of these new clients, IntraISP will expand its comprehensive API sets for use in integration with leading radio manufacturers such as Alvarian, NextNet Wireless, Motorola and TrangoBroadband. Live demonstrations of IntraISP 6.1 can seen at the Wireless Communications Association’s International Symposium and Business Expo Jan 17-20 in San Jose, CA.

About River City IntraISP
IntraISP is wholly owned subsidiary of River City Internet Group (http://www.rcig.net). IntraISP is a software company whose principal product is a service provider billing and business management system. With over 150 years of combined operational experience, we are uniquely positioned to serve the specific requirements of the emerging technologies such as WiFi, WiMax, BPL and VoIP. Our dedicated group of professionals is committed to building integrated software platforms to manage every aspect of the Internet Service Providers’ (ISP) business. IntraISP offers standards-compliant systems, allowing integration with leading manufactures of WiFi and VoIP equipment to ensure improved interoperability and smooth customer experience for the future of ISP offerings. IntraISP has been developing and supporting billing & business management systems for the technology services industry since 1994. A pioneer of e-Commerce, IntraISP was among the first companies to develop real-time, Web-based billing and credit card processing solutions in the early nineties. Among our distinguished client base is AOL Time Warner/Netscape, Irish Broadband, and CDM Fantasy Sports. IntraISP continues to pave the way for feature rich billing & business management systems well into the 21st century.

Irish Broadband selected IntraISP after a thorough analysis of various globally available packages. This process took over 12 months to complete.

“The responsiveness of IntraISP to our enquiries and the positive feedback we had from existing users convinced us that this vendor will deliver what is promised,” said Jeremy Nel, Chief Operating Officer, Irish Broadband.

IntraISP is a comprehensive billing & business management portal for ISP, WISP, Web Hosting, and VoIP providers. River City Software Solutions has been developing and supporting billing & business management systems since 1994.

Irish Broadband expects that this will further improve their internal processes in relation to customer issues through enhanced controls and reporting on time.

Irish Broadband has experienced rapid growth throughout the last year, markedly over the last three months. The company now has a significant customer base and hopes that the new system will result in the accretion of additional customers over the next three to five years.

About IntraISP
IntraISP is a software development company specializing in medical and technology based billing and management systems. The company’s flagship product is its IntraISP Billing and Business Management System (http://www.intraisp.com). The company also provides Virtual ISP Services (VISP), including billing and technical call center support as well as Internet Access and Co-location Services. IntraISP is based in St. Louis, MO.

About Irish Broadband
Irish Broadband is a subsidiary company of NTR plc. As a leading private sector developer, financier and operator of public infrastructure with interests in toll roads, waste management, water, renewable energy and telecommunications NTR plc are the main share holders with an equity stake of 63%.