CSG International offers more than 25 years of experience in revenue and customer management across a diverse cross-section of industries including cable, wireless, fixed-line, satellite/DBS, utilities, media/entertainment, retail and more. The combined company serves the majority of the top 100 global communications service providers (CSPs) with a broad and deep suite of solutions aimed at helping service providers roll out new products and services and operate more effectively.

Along with a new operating name, the company has re-branded its visual identity and has changed the address of its Web site to www.csgi.com.

“With complementary products, markets and infrastructure, our new combined entity is the world’s second largest Business Support Systems provider with more than 3,600 professionals that help our clients introduce and support new products, generate revenues and optimize their operations,” said Peter Kalan, president and CEO of CSG International. “We are energized and eager to continue to move forward together and help our clients grow their business by leveraging industry-leading business support solutions, our global footprint, deep domain and services expertise.”

The company’s industry-leading, proven solutions include convergent billing and revenue management, mediation, rating, charging, product catalog, customer care, web self-service, analytics, interactive messaging, wholesale settlement, content management, workforce management and output services.

About CSG International
CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.

As a combined entity, the two companies are well-positioned with a broad and deep suite of solutions aimed at helping a wide variety of service providers roll out new products and services and operate more effectively, thereby improving their bottom line. The new product suite will include an end-to-end customer interaction management platform, combining mediation, billing, rating, charging, product catalog, customer care, web self-service, analytics, interactive messaging, interconnect services, content management, workforce management and marketing services.

“CSG and Intec share a common goal—helping our clients drive results through an improved customer experience and operational performance,” Peter Kalan, president and chief executive officer of CSG Systems International, Inc., said. “The combination of these two companies provides operators with a partner that has a broad set of solutions and delivery models to help them meet their business needs. Our combined experience in helping fixed, mobile and next generation service providers meet the increasing demands and challenges that they face in providing world-class services to their customers will enable us to help our clients compete and win in this dynamic marketplace.”

CSG initially announced the acquisition on September 24, 2010. The total cost of the acquisition, excluding transaction fees, was approximately $376 million.
CSG is not updating its 2010 financial guidance to include the impact of the closing of the Intec acquisition on November 30, 2010. The company will provide 2011 financial guidance for the combined company on its Q4 2010 earnings call and a more detailed analysis of the combined company’s go-to-market strategy at its Analyst Day on February 24, 2011 in New York City.

About CSG Systems
CSG Systems International, Inc. (NASDAQ: CSGS) is a world-leading Business Support Systems (BSS) company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, China Unicom, DISH Network, France Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG Systems offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. The company serves a global client base across highly competitive industries including cable and direct broadcast satellite, telecommunications, financial services, healthcare, utilities, content and entertainment and more. For more information, visit our website at http://www.csgsystems.com

The selection of Inter-mediatE was driven by the carrier’s need to cost-effectively manage the complexities of next generation networks and the services they enable. The solution will be deployed on low-cost, Linux-based hardware – enabling the carrier to significantly improve the performance per cost ratio of its business support systems.

Serving as the critical link between the network and the back office, Inter-mediatE minimises revenue leakage and provides advanced data management capabilities to streamline operations and processes across departments. Highly scalable, Inter-mediatE has been proven in the most demanding environments, processing billions of events daily.

“This important win further validates the extensive capabilities of Inter-mediatE, including its proven operational efficiency,” said Ian Watterson, vice president Intec Americas. “It also underscores the value and benefit to be gained, across the operation, by deploying a future-proof mediation platform. The importance of mediation is often relegated to the sidelines when service providers wrestle with large- scale billing replacements. Instead an incremental approach, beginning at the network layer, can reduce the processing load on downstream systems and lay the critical foundation for further transformation.”

The implementation of Intec’s integrated end-to-end solution has replaced the operator’s legacy system, thereby streamlining operational processes across the business, increasing management visibility and control and significantly improving time-to-market for new services. The deployment of Intec’s mediation solution was undertaken to support Telekom Malaysia’s high speed broadband service implementation. In March, Telekom Malaysia launched the new high speed broadband service under the UniFi brand, offering subscribers the triple play experience of video, high speed Internet and voice services.

Intec’s WBMS is the industry’s leading business-to-business solution that helps communications service providers (CSPs) maximise margin for a range of complex services with interconnected partners, while continuing to deliver on both wholesale and end-user customer commitments. It is modular and scalable, ensures a rapid return on investment, and allows for growth in all areas of wholesale from traditional interconnect and roaming settlement to optimised routing and content partner management. Intec is also the market leader in TSM providing unrivalled event management and seamless operational and cost control. It is a carrier-grade, highly scalable solution capable of processing billions of events in a day, thereby ideally suited for operators such as Telekom Malaysia who are rapidly launching advanced next-generation IP-based services.

“We are proud to be part of the team contributing towards Telekom Malaysia’s continued market growth and being able to partner with the incumbent for our mediation and interconnect settlement systems. With these new systems, we are able to support the mediation requirements for the launch of UniFi, which brings a new lifestyle experience to the Malaysian market,” concluded Graeme Paynter, Intec VP for Asia Pacific. “Intec’s convergent solutions are proven in many of the world’s largest CSP’s supporting complex partner relationships and processing hundreds of millions of events every day, and we look forward to making a significant contribution to Telekom Malaysia’s growth and success.”

Best Buy selected Intec in 2009 to support its MVNO plans and help the retailer deliver innovative new services to the consumer technology market. Best Buy Connect is an example of one of these offerings, which allows consumers to one-stop-shop for connected solutions by purchasing computers with customizable mobile broadband service plan options.

The virtually unlimited service types supported by the Singl.eView platform will allow Best Buy to offer an expanded array of services, from data plans to innovative content and technology support services. Postpaid, prepaid, and “pay now” are all supported from a truly convergent service billing engine. More importantly, Singl.eView’s inherent flexibility will allow Best Buy to react quickly to changes in what has become the most competitive of landscapes.

“We’re building on the great Best Buy brand and foundation to enable people to rely on us for one-stop shopping and support for their mobile computing experience, and our customer support continues well after purchase,” said Jed Stillman, vice president of Best Buy Connect. “For our customers, the Intec solution means that Best Buy can deliver the flexibility and reliability that we require to effectively serve customers in this space.”

“It is truly an honor to work with an iconic company like Best Buy to bring innovative offerings to consumers. With its support for real-time rating, balance management and thresholds, the Intec solution delivers the flexibility and control needed to manage modern service offers, and provides Best Buy with a solid foundation on which to build a multitude of service offers with confidence,” said Ian Watterson, Vice President Americas, Intec.

A technology industry veteran with over 25 years experience, Kallol joins Intec from HP India where his last assignment was as Director of Application Services, in HP’s Enterprise Services Business (formerly EDS). Kallol and his team were responsible for multi-sector solution implementations from communications, media and entertainment to utilities, manufacturing and financial services, conceptualising, creating and delivering solutions using HP and partner IPs to solve customers’ business problems.

“I am very excited to have the opportunity to drive Intec’s market-leading BSS solutions as the market takes unprecedented steps forward,” commented Kallol. “Alongside a highly skilled team, of great integrity, Intec is in a very strong position to capitalise on the exciting market growth opportunities and I look forward to playing a key role in the company’s global development.”

“Kallol joins Intec with exceptional industry experience, which will prove a significant asset to Intec, customers and partners alike,” said Reece Donovan, President of Global Services for Intec. “Intec is well known and trusted both in the region, and globally, and our powerful and sophisticated BSS solutions are more relevant than ever before, for incumbents and new market entrants, looking to leverage new communication technologies and embrace new service offerings for profitable growth.”

Kallol undertook a number of roles in the combined entity of Compaq, HP and EDS for the last 14 years including technical support, sales, solution marketing and business development. He has also held positions with Tata IBM, Pertech Computers Ltd and PSI Data Systems India. Kallol has a Bachelors Degree in Technology and a Management Diploma and lives in Bangalore, with his wife and two sons.

Intec supplies solutions to over 60 of the world’s top 100 telecoms operators, with a vision to become the world’s most trusted supplier of BSS (Business Support Systems) solutions.

Intec’s many customers include AT&T, Aircel, Antel, Bharti, Cable & Wireless, China Unicom, Deutsche Telekom, Eircom (Ireland), France Telecom, Hutchison 3G, O2, Orange, Reliance, Talk Talk, T-Mobile, Telefonica, Vodafone, Virgin Mobile, Vivo and Verizon.

Intec works closely with its customers, many of whom have been with Intec since its inception, to provide the highest standards of performance, flexibility and robustness to help operators service their customers effectively and profitably.

Founded in 1997, Intec is listed on the London Stock Exchange (ITL.L) and has over 1,600 staff and a presence in 24 countries. For more information, visit the Intec website at www.intecbilling.com

“The Intec solution brings us a reliable and flexible system for expanding our operations and easily addressing the challenges of the forthcoming number portability requirements. Intec offers a proven solution that enables us to bridge our interconnection operations with other areas of our business,” said Robinson Luengo, Entel Financial and Interconnection Manager. “Intec understands the challenges and requirements for business growth and maximising revenues from interconnect agreements as evidenced by similar implementations throughout Latin America.”

Entel PCS, which has more than a 38% market share in Chile with double digit subscriber growth, provides mobile communications service throughout Chile. The selection of Intec’s solution, which in addition to the InterconnecT settlement core, includes InterconnecT Prep for EDR pre-processing, Automated Reconciliation Manager and Financial Manager, will allow the wireless operator to compete more effectively against its competition.

“With the Intec InterconnecT suite Entel PCS is able to substantially reduce its manual processes, speed its reconciliation with partners for faster time to revenue, and easily configure new partner agreements for enhanced service offerings. Entel will also be able to view its interconnect business and value-added services in a holistic fashion through reporting, providing added visibility and control for enabling better business decisions,” said Ian Watterson, Intec VP Americas. “Entel PCS is a strong addition to Intec’s Chilean and regional customer base, and we look forward to helping them grow their business.”

Intec supplies solutions to over 60 of the world’s top 100 telecoms operators, with a vision to become the world’s most trusted supplier of BSS (Business Support Systems) solutions.

Intec’s many customers include AT&T, Aircel, Antel, Bharti, Cable & Wireless, China Unicom, Deutsche Telekom, Eircom (Ireland), France Telecom, Hutchison 3G, O2, Orange, Reliance, Talk Talk, T-Mobile, Telefonica, Vodafone, Virgin Mobile, Vivo and Verizon.

Intec works closely with its customers, many of whom have been with Intec since its inception, to provide the highest standards of performance, flexibility and robustness to help operators service their customers effectively and profitably.

Founded in 1997, Intec is listed on the London Stock Exchange (ITL.L) and has over 1,600 staff and a presence in 24 countries. For more information, visit the Intec website at www.intecbilling.com.

The benchmark, carried out by Intec on Intel’s latest Xeon® processor 7500 series, validated the performance of Singl.eView’s critical functions:
• Real-time rating and balance management
• Batch post-event rating
• Bill cycle processing

Singl.eView is relied upon by many of the largest and most innovative communications service providers (CSPs) worldwide. Singl.eView’s efficient, distributed architecture allows CSPs to lower their operating costs by supporting all rating, balance management, charging and billing tasks on a single platform, serving postpaid, prepaid and convergent customers for all classes of product and service. The Intel Xeon® processor 7500 series ushers in a new era in performance and scalability within the fast growing x86 server market. Singl.eView, running on the Intel Xeon platform, provides a powerful and cost-effective solution for today’s service providers, allowing an attractive price-performance ratio with more than adequate headroom to support the growing volume of increasingly complex demands of modern transaction processing.

Commented Wolfgang Petersen, EMEA Director of Intel Software & Services Group, “The results of this benchmark prove that BSS customers need no longer be dependent on expensive proprietary servers, and can be confident that Intel-based affordable processing solutions powered by the Xeon® 7500 series can easily manage highly-demanding workloads, and deliver the real-time performance necessary for a modern, converged communications service provider.”

The benchmark outcome demonstrated excellent performance and linear scalability across a range of real-time convergent rating, balance management, on-line transaction processing, and charging and billing tasks typical for a large service provider environment. It also showcased Singl.eView’s horizontal scalability, executing real-time and batch-based charging and billing scenarios typical of a convergent service provider.

“In today’s highly competitive markets CSPs are looking for solutions that will scale with their business, delivering consistent high-performance, at predictable cost, without sacrificing flexibility,” said David Heaps, Chief Product & Strategy Officer for Intec. “As evidenced by this benchmark, CSPs that use Singl.eView for their real-time charging and billing can be confident that they have chosen a solution which meets and potentially exceeds all these objectives.”

The benchmark was conducted in early 2010 at Intec’s Brisbane, Australia R&D facility with Singl.eView v7.0 on Intel Xeon® processor 7500-based servers running Oracle Enterprise Linux 5.3(1). The testing focused on various conditions for voice, data and content services, typical of today’s dynamic operator environments.

• When used primarily for real-time authorisation, just a single 4-socket (32 core) Intel Xeon® 7550 server demonstrated the capacity to handle up to 13 million high-usage subscribers at only 50% system load(2).

• When used primarily for postpaid billing, that same Intel Xeon® 7550 server demonstrated the capacity to handle up to 25 million high-usage subscribers(3).

For more information on Singl.eView’s Intel Xeon® 7500 series benchmark results contact info@intecbilling.com
Notes:

(1) Singl.eView is also supported on Red Hat Linux 5.3.

(2) For a system in which prepaid subscribers are dominant, real-time authorisation requests can be performed at the rate of 13,000 requests per second using 32 cores at full CPU load. For real production loads, processing of the expected average busy hour load should not use more than approximately 50% of the available CPU capacity. This allows for additional OLTP load during the busy hour in addition to providing more capacity for occasional spikes in the real time request rate. Thus, 32 cores would be used to handle real-world production loads of around 7500 requests per second as the average busy hour rate. For real time request loads which are dominated by services like SMS, and assuming 1.5 Busy Hour Call Attempts (BHCA) per subscriber, this rate of 7500 requests per second corresponds to being able to process real-time authorisation requests from 13 million subscribers.

(3) For a system in which postpaid subscribers are dominant, billing of subscribers governs the system sizing. 32 cores were able to generate 315,000 invoices per hour at full CPU load. In a production system, 100% of the CPU can never be dedicated to billing. At 80% CPU utilisation, and assuming 15 bill cycles per month each with a billing window of 10 hours per cycle, the 32 cores allows for billing of 25 million postpaid subscribers, with 300 events/subscriber/month as the average monthly usage across the 25 million subscribers and which includes itemised call details on the invoice image.

ITAG (Information Technology Association Galway), the premier IT association of Ireland, cited Intec’s track record of excellence across all aspects of its business including product and service development, sales and marketing, implementation and support, market growth and human resource development over the last 12 months. The award also recognised, uniquely amongst the nominees, the Intec team’s ability to live the company’s corporate values of agile, innovative, trustworthy, expert and collaborative.

“We have had an incredibly successful year with our team having been involved with some major implementations in Europe, Africa and the Middle East, for market-leading operators,” commented Mike McKnight, VP Global Services for Intec EMEA. “Customers have commented that Intec’s trustworthy team approach, providing considerable consulting advice and assistance, is another example of how we ‘go the extra mile’. This award is a fantastic accolade for the team and the icing on the cake for a very successful year.”

In the fiercely contested category, Intec beat many of the global IT companies with presence in Ireland to the main prize. For more details please go to http://www.itag.ie/Home/tabid/81/language/en-US/Default.aspx and www.intecbilling.com.

The announcement comes only twelve months after Polkomtel successfully went live with Intec’s Singl.eView platform for pre-paid subscribers. This deployment will enable Polkomtel to launch even more innovative, new products and services at a rapid rate, to both pre- and post-paid subscribers all on a single charging engine.

Since completion of Phase 1 Polkomtel has launched a number of unique new services including, for example, ‘Chill Bill’; subscribers receive a monthly account top-up, to spend on any Polkomtel 36.6 service tariff, in exchange for receiving three, one-and-a-half minute advertisements which they connect to via a freephone IVR number. Polkomtel is one of the first operators, worldwide, to have successfully launched a ‘Chill Bill’ style service.

In April 2009 Intec was selected the winner in the prestigious ‘Best Billing Solutions’ category in the Billing & OSS World 2009 Excellence Awards, for its work with Polkomtel.