Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, recently said that Bouygues Telecom has completed an upgrade of its current Convergys billing system to Convergys’ Infinys ™ Rating and Billing platform. (more…)

Convergys Corporation (NYSE: CVG) has enhanced the portfolio of back office services that have helped its clients in a wide range of vertical markets generate millions of dollars in savings by outsourcing their non-real time customer transactions. (more…)

Convergys Corporation (NYSE: CVG), and Orbitel ESP S.A. (an UNE Company) have announced that Orbitel has gone live with Convergys’ Infinys [tm] Business Support System software. Orbitel provides domestic and international long distance voice services, bandwidth via WiMAX, VoIP, and data services in South America, the United States, and Spain. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has recently announced a four year contract renewal with Alltel (NYSE:AT) to continue to manage Alltel’s wireless data rating operations. Alltel has more than 11 million wireless customers and has been a Convergys client since 1985. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, will continue to provide outsourced learning services to Circuit City Stores, Inc. (NYSE: CC), one of the nation’s leading specialty retailers of consumer electronics, under the terms of a two-year contract extension. (more…)

James F. Orr, Chairman and CEO of Convergys Corporation (NYSE: CVG), has announced his intention to retire at the end of 2007. In anticipation of Orr’s retirement, the Convergys Board of Directors today elected David F. Dougherty, currently President and Chief Operating Officer, to become President and Chief Executive Officer effective at the Annual Meeting of Shareholders, April 17, 2007. (more…)

Convergys Corporation (NYSE:CVG) and Tribold has announced the enhancement of Convergys’ Infinys Business Support System with additional product management capabilities. Through the integration of Tribold’s Product Portfolio Manager application software, Convergys will enable Communication Service Providers (CSP) to centralize vital product data into a single enterprise catalog, improving data integration, product lifecycle management, business intelligence, and channel management. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has announced that MTS Allstream Inc., a wholly-owned subsidiary of Manitoba Telecom Services Inc. (TSX: MBT) has implemented Convergys’ Infinys [tm] software for rating and mediating its wireless data usage services. MTS Allstream is one of Canada’s leading communications providers. (more…)

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, and the largest, outsourced contact center services provider in the world, has announced that it will open new facilities in Kentucky and Texas as part of a plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the previously announced Albuquerque, New Mexico facility Convergys acquired in December. (more…)

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, has announced its financial results for the fourth quarter and full year of 2006. Convergys fourth quarter revenues of $720.0 million were up 8 percent compared to the fourth quarter of 2005 reflecting growth from the Customer Care and Employee Care segments. Fourth quarter net income increased 90 percent to $44.5 million, or $0.32 per diluted share, versus $23.4 million or $0.16 per diluted share in the prior year. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has announced a 5-year managed services contract renewal with SunCom Wireless (NYSE: TPC) to continue managing SunCom’s billing operations. SunCom Wireless, formerly Triton PCS, has more than one million wireless customers and has been a Convergys client since 1997. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has signed a six year contract to provide human resources business process outsourcing (HR BPO) services to support the Asia Pacific region of the InterContinental Hotels Group (NYSE: IHG). (more…)

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources and billing services, has appointed Clark D. Handy to the position of Senior Vice President of Human Resources. As of December 11, 2006, Clark D. Handy will lead the development and implementation of human resource programs and processes for all of Convergys’ employees. Convergys currently employs more than 68,000 employees worldwide. (more…)

Convergys Corporation (NYSE: CVG), a worldwide leader that provides customer care, human resources, and billing services, will webcast presentations made by its senior executives at the Convergys Financial Analyst’s conference. The Eighth Annual Convergys Financial Analyst’s Conference will be held on November 16, 2006 in New York. (more…)

Convergys Corporation (NYSE:CVG), a company that provides customer care, human resources and billing services, has signed a licensing agreement with ntl Telewest for Convergys’ ICOMS customer care and billing solution. ntl Telewest is the United Kingdoom’s biggest cable operator and is a leading provider of broadband, digital television, telephony, content, and communications services to homes, businesses, and public sector organizations in the UK. (more…)

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today that Midcontinent Communications has extended for 5 years its contract for ICOMS, Convergys’ convergent voice, video, and data billing and customer care solution. The original contract was signed in 1998. (more…)

Convergys Corporation (NYSE: CVG) received both silver and bronze awards in the 2006 Brandon Hall Excellence in Learning Awards announced during the 2006 Training Fall Conference this week in Denver.

Both awards recognized Convergys’ learning solutions in the Custom Content Category. Convergys’ Silver Award honors the development of the e-learning simulation, “Saks“ The Business of Buying: An Introduction to Retail Concepts and Principles.” The Bronze Award honors the development of the sales simulation, “Circuit City TV Sales Simulation.” (more…)

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced its financial results for the third quarter of 2006. The company had record quarterly revenue of $702.7 million, up 9 percent over the prior year, combined with 10 percent revenue growth in Customer Care with operating income up 12 percent. (more…)

Convergys Corporation (NYSE: CVG) will hold its Third Quarter Financial Results conference call at 10:00 A.M., Eastern Daylight Time, Wednesday, October 25, 2006. During the call, Jim Orr, Chairman & CEO, and Earl Shanks, CFO, will review Convergys’ third quarter 2006 financial results. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has updated its guidance for the third quarter, 2006. Convergys expects net revenues to exceed $700 million and earnings per diluted share of $0.30 or more in this period.

Convergys had previously said it expected earnings per diluted share to be $0.27 to $0.28 for the quarter. Convergys will release its third quarter results on October 25, and will host a conference call the same day at 10:00 AM, EDT, to discuss those results. The call will be carried live (with scheduled repeats) on the Internet. (more…)