Convergys Corporation (NYSE: CVG), a global leader in relationship management, has told OSS News Review that Technology Marketing Corporation (TMC) has honored Convergys with two Awards of Excellence from Customer Interaction Solutions Magazine, the leading publication in CRM, call centers, and teleservices since 1982. (more…)

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that NewWave Communications, a leading regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice [R] IP Contact Center (IPCC). (more…)

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of a platform-independent On-Demand Voice Authentication solution. Convergys clients and non-Convergys clients can easily implement this solution by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication. (more…)

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent billing solutions. The company will continue to use Convergys’ customer solutions to drive a superior customer experience. (more…)

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Convergys’ award-winning Interactive Voice Response (IVR) voice portal and speech automation solutions to the UK contact center marketplace. (more…)

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of Product Control Manager 2.0 within its BSS/OSS solution portfolio. This new version of Product Control Manager includes innovative new features that provide enhanced support for product change management, dynamic data modeling, and real-time integration with external systems. (more…)

At the Billing and OSS World Conference and Expo in Las Vegas this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on the importance of integrating product and service catalogs with billing and fulfillment systems to deliver a superior service experience. Conference attendees can visit Convergys at booth 1206 during exhibit hours over the three-day conference (April 14 - 16) and attend a Convergys panel discussion on April 14. (more…)

At CTIA Wireless 2009 this week in Las Vegas, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on the importance of proactive customer care to reduce “early life churn” with regards to growing consumer and business adoption of mobile data usage. (more…)

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced enhancements to its Infinys [R] ICOMS convergent BSS/OSS system that significantly improve cable and DBS operators’ ability to deliver a superior service experience – boosting customer satisfaction, loyalty, and profitability, while supporting a model of reduced total cost of ownership (TCO). (more…)

Global relationship management leader Convergys has signed an agreement with renna, the Middle East’s first mobile reseller, to provide prepaid services to mobile subscribers in Oman. (more…)

Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of advanced workforce optimization products and services for the global communications industry. This new offering strengthens Convergys’ end-to-end BSS/OSS portfolio, enabling service providers to proactively predict service demand and quantifiably increase dispatcher efficiency and field productivity. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, recently said that Bouygues Telecom has completed an upgrade of its current Convergys billing system to Convergys’ Infinys ™ Rating and Billing platform. (more…)

Convergys Corporation (NYSE: CVG) has enhanced the portfolio of back office services that have helped its clients in a wide range of vertical markets generate millions of dollars in savings by outsourcing their non-real time customer transactions. (more…)

Convergys Corporation (NYSE: CVG), and Orbitel ESP S.A. (an UNE Company) have announced that Orbitel has gone live with Convergys’ Infinys [tm] Business Support System software. Orbitel provides domestic and international long distance voice services, bandwidth via WiMAX, VoIP, and data services in South America, the United States, and Spain. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has recently announced a four year contract renewal with Alltel (NYSE:AT) to continue to manage Alltel’s wireless data rating operations. Alltel has more than 11 million wireless customers and has been a Convergys client since 1985. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, will continue to provide outsourced learning services to Circuit City Stores, Inc. (NYSE: CC), one of the nation’s leading specialty retailers of consumer electronics, under the terms of a two-year contract extension. (more…)

James F. Orr, Chairman and CEO of Convergys Corporation (NYSE: CVG), has announced his intention to retire at the end of 2007. In anticipation of Orr’s retirement, the Convergys Board of Directors today elected David F. Dougherty, currently President and Chief Operating Officer, to become President and Chief Executive Officer effective at the Annual Meeting of Shareholders, April 17, 2007. (more…)

Convergys Corporation (NYSE:CVG) and Tribold has announced the enhancement of Convergys’ Infinys Business Support System with additional product management capabilities. Through the integration of Tribold’s Product Portfolio Manager application software, Convergys will enable Communication Service Providers (CSP) to centralize vital product data into a single enterprise catalog, improving data integration, product lifecycle management, business intelligence, and channel management. (more…)

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has announced that MTS Allstream Inc., a wholly-owned subsidiary of Manitoba Telecom Services Inc. (TSX: MBT) has implemented Convergys’ Infinys [tm] software for rating and mediating its wireless data usage services. MTS Allstream is one of Canada’s leading communications providers. (more…)

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, and the largest, outsourced contact center services provider in the world, has announced that it will open new facilities in Kentucky and Texas as part of a plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the previously announced Albuquerque, New Mexico facility Convergys acquired in December. (more…)