Amdocs (NYSE: DOX), the leading provider of customer experience systems, has received the highest possible overall rating of “Very Strong” in Gartner’s business support systems (BSS) vendor evaluation. This was reported in the Gartner(1) Dataquest report published in December 2009 titled, “Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2009.”

In May 2009, Gartner ranked Amdocs as the worldwide market share leader in 2008 in the Telecommunications Software Management Systems marketplace, based on total revenue from BSS, operational support systems (OSS) and service delivery platforms (SDPs), in a report(2), titled, “Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2006-2008.”

In January Amdocs announced the new version of its product portfolio – Amdocs CES 8 – the industry’s most comprehensive portfolio of customer experience systems (CES) spanning BSS, operational support systems (OSS) and network-connected service delivery platforms (SDP). New BSS products introduced can help service providers lower their operational costs and grow their business profitably as they launch new services include:

– Amdocs Convergent Charging (Turbo Charging) – A single, real-time charging product for both prepaid and postpaid services; set an industry record while measuring real-time charging for prepaid services on blade servers in a recent benchmark test that ran charging scenarios for 150 million subscribers, including 120 million prepaid subscribers, demonstrating the ability to process 276 million busy hour call attempts (BHCA) – executing 3,300 events per second per core; the product also supports the Linux/x86 operating system, and can run on multiple servers based on x86 processors;

– Amdocs Universal Storefront – Delivers one e-commerce experience for all goods and services – from devices and accessories to pricing plans, ring tones and video by hiding the complexity of service providers’ different offerings and configurations, allowing consumers to experience a familiar, simple shopping experience;

– Amdocs BSS Pack – Off-the-shelf solution for rapid, low-risk deployment, pre-packaging products, services and business processes for convergent charging (based on Amdocs’ Turbo Charging technology), ordering, CRM, self-service and a product catalog; can be deployed for trial within two weeks.

Amdocs also received the highest possible overall rating of “Very Strong” in Gartner’s OSS vendor evaluation. This was reported in the Gartner(3) Dataquest report published in January 2010 titled, “Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009.”

(1) Gartner: “Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2009” by Norbert J. Scholz, December 22, 2009.
(2) Gartner: “Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2006-2008” by Martina Kurth, Norbert J. Scholz, Kamlesh Bhatia, May 5, 2009.
(3) Gartner: “Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009” Martina Kurth, January 13, 2010.

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.