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Amdocs Continues to Demonstrate Leadership in Customer Experience Systems for the Cable Broadband Industry

7:10 am   -   April 1st, 2009

Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), demonstrates its ongoing innovation in support of the broadband cable industry at The Cable Show. Amdocs is showcasing a prototype of its tru2way (interactive digital cable services delivered over the cable video network) technology as part of the prestigious CableNET Technology Showcase. Amdocs also is highlighting its operational support systems (OSS) for cable broadband.

Building on its leadership in business support systems (BSS) for the cable broadband industry, Amdocs also has the only complete OSS portfolio for the cable service providers. It includes comprehensive support for capacity planning and management, inventory and discovery, and the order-to-fulfillment process from service management to activation and assurance. Integral to the Amdocs OSS offering for cable is technology acquired in its April 2008 acquisition of JacobsRimell. The company continues to invest in and extend both core Amdocs and JacobsRimell assets, as demonstrated by the achievement of level-one integration of standard interfaces and deployment capabilities.

The Cable Show’s CableNET Technology Showcase, co-sponsored by CableLabs® and the National Cable & Telecommunications Association (NCTA), includes a demonstration of Amdocs’ technology to enable cable customers to self-activate services on a tru2way set-top box and cable-ready TVs. The prototype reveals Amdocs’ forward investment in advanced technology standards, like CableLabs’ tru2way, and in advancing the customer experience in the digital age. Tru2way applications employ CableLabs’ OpenCable™ Application Platform (OCAP™) specification.

Amdocs already is one of the largest BSS providers to pay-TV providers, powering the operations of such leaders as Cable One, Cablevision, Comcast and DirecTV in the U.S., Rogers in Canada, UPC in Europe, J:COM in Asia Pacific, and many others. The company’s growing cable broadband and satellite presence, extending into OSS, can be seen in recent wins and further expansion inside existing customers, such as its announcement in January 2009 that Rogers has selected Amdocs CES 7.5 billing, ordering and service management applications and services to support its quad-play product offering. Also, in September 2008, Comcast selected Amdocs CES 7.5 for customer care, billing and OSS solutions and to support its network resource management and network planning processes.

About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.

About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience™ at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.

Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.

Related Articles:

  1. Amdocs Selected by Clearwire for Customer Experience Systems Deployment and Managed Services Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been selected by Clearwire Communications LLC, a subsidiary of Clearwire Corporation, for a multi-year agreement for the license and implementation of Amdocs CES 7.5 products and managed services. The Amdocs products and services will support Clearwire’s retail and wholesale business. Clearwire has licensed products from [...]...
  2. Norway’s GET Deploys Amdocs Cable Solution Amdocs (NYSE: DOX) the leading provider of customer experience systems, announced that GET, Norway’s leading provider of voice, data and digital TV services, has deployed the Amdocs provisioning and fulfillment solution for cable, and enabled its first digital TV virtual network operator (VNO) to go live. The announcement was made at The Cable Show today. [...]...
  3. Leading Analyst Firm Recognizes Amdocs for Charging, Billing and Partner Management Systems Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been identified by Stratecast, a division of Frost and Sullivan, as holding the largest global market share in service-provider charging, billing and partner management systems. This was reported in Stratecast’s recently-published research series(1) on global billing. “With its strength in addressing the end-to-end billing functions, [...]...
  4. MetroPCS Deploys Amdocs Billing, Customer Relationship Management and Operational Support Systems MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that MetroPCS completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced on October 6, [...]...
  5. Rogers Upgrades its Amdocs Customer Management System Amdocs (NYSE: DOX), the leading provider of customer experience systems, has told OSS News Review that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5. This deployment is the first step in a multi-year transformation project to support Rogers’ quadruple-play offering with integrated [...]...
  6. HP Helps Telecoms Manage the Customer Experience with New Operations Support Systems Software HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers. As part of the HP Next-Generation Operations Support Systems (HP NGOSS) portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually [...]...
  7. J:COM Chooses Amdocs for Customer Management Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that Jupiter Communications (J:COM), Japan’s largest multi-play service provider, has selected Amdocs for customer management and will upgrade its Amdocs billing system to address its future growth and manage billing for multi-play products and services. In addition, Amdocs will continue the partnership with [...]...
  8. Customer experience dominates Clarity’s agenda at OSS BSS Summit Clarity, the leading provider of Unified NGOSS Telecommunications Operational Management solutions today announced a high-profile presence at the Frost & Sullivan 4th Annual OSS BSS Asia-Pacific Summit in Singapore, taking place from 24th – 25th March, 2010. Clarity has been selected to present a thought-leadership paper on the first day of the summit, entitled “Customer management [...]...
  9. Cable industry leaders share case studies at TM Forum’s Management World Americas conference TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today confirmed that executives Roberto Nobile, COO, Cablevision Argentina, Tom Vari, CIO & SVP, Application Delivery, Rogers Communications, Inc., and Rodrigo Duclos, CTO, Net Serviços, will be featured in an Executive Debate discussing “Where does Cable go Next?” [...]...
  10. CCI Systems and CustomCall Data Systems Partner to Bring Tier One Billing to Tier Two and Tree to Cable Operators CustomCall Data Systems have entered into a strategic partnership with CCI Systems which brings CustomCall Data System’s products and services to the tier two and three cable operator space. CCI Systems introduced CustomCall’s fully integrated suite of services to its Packerland Broadband subsidiary in Iron Mountain, MI. CustomCall’s product line delivers full customer lifecycle management [...]...




 


















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