Amdocs Awarded New Contract by Comcast for Billing, Customer Care, and Operational Support Systems
Amdocs announced that Comcast Corporation licensed new business and operational support (BSS/OSS) products from Amdocs. Comcast will deploy customer care, billing and OSS solutions based on Amdocs CES 7.5, its new portfolio of products, according to the new agreement.
Amdocs has provided longstanding support to Comcast’s video, high-speed Internet, and voice services. In addition to billing and customer care, Comcast also will deploy Amdocs CES - Cramer OSS 7.5 to support its network resource management and network planning processes.
“Amdocs is a valued partner and is delivering technology and services that are integral to how Comcast interacts with its customers,” said Andy Baer, chief information officer of Comcast. “We look forward to continuing our relationship and developing new ways in which to better serve our customers.”
“As Comcast continues to deploy new products and services, Amdocs offers a product portfolio that is focused on the customer experience,” said Brian Shepherd, division president, Amdocs. “Based on our long history with Comcast, we are committed to continuing to provide solutions that enable Comcast to develop and deliver innovative services.”
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location, and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. This firm’s unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.
For more information, please visit their website:
http://www.amdocs.com/Site/Vision/CES/SOD.htm
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) is the nation’s leading provider of entertainment, information, and communication products and services. With 24.6 million cable customers, 14.4 million high-speed Internet customers, and 5.6 million Comcast Digital Voice customers, this firm is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.
For more information, please visit their website: http://www.comcast.com
About Amdocs
Amdocs, NYSE: DOX, is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. This firm provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.
For more information, please visit their website: http://www.amdocs.com
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