Amdocs announced today that it is had been rated “Very Strong” in overall performance, market understanding, and offering strategy in operations support systems (OSS). The Gartner Dataquest report was published in November 2008, titled: “Dataquest Insight: OSS Market Overview and Strategic Scorecard for Vendors, 2008”, that offers guidance to providers on strategic OSS vendor sourcing.

Gartner evaluated primarily vendors with global presence and according to seven standard criteria, including market understanding, offering strategy, offered products and services, geographic resource and offering strategy, sales strategy, ability to respond to market changes and overall financial viability. The overall score is based on the scores for the different criteria.

“Amdocs OSS is helping service providers today to significantly reduce operational costs. We are also seeing significant success in helping customers reduce CAPEX with our innovative offering for delivering ‘just in time’ network plan and build,” said Michael Couture, head of Amdocs Global Marketing. “Together with our strong systems integration and consulting expertise, we offer ‘one-stop-shop’ accountability to our customers and can guarantee delivery and quick business impact.”

Amdocs was the first vendor to introduce a comprehensive offering spanning OSS, billing and customer relationship management (CRM). The Amdocs OSS offering was strategically enhanced through the acquisition of best-in-class OSS vendors Cramer and Jacobs Rimell, and reaches across planning, service fulfillment and assurance, as well as service and resource management.

The Gartner Scorecard report is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Scorecard report is a representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the report and does not advise technology users to select only those vendors with a “Strong Positive” rating. The Scorecard report is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Amdocs Customer Experience Systems (CES)

Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.

For more information, please visit: http://www.amdocs.com/Site/Vision/CES/SOD.htm

About Amdocs

Amdocs (NYSE: DOX) is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. The firm provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of USD $3.16 billion in fiscal 2008, Amdocs has more than 18,000 employees and serves customers in more than 50 countries around the world.

For more information, please visit their website: http://www.amdocs.com